My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... もっと見る
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I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... もっと見る
企業が回答しました
Eleanor Downey was extremely helpful in assisting with an issue that I had been struggling with getting information about. It was straight to the point, super polite and just what I needed to feel rea... もっと見る
企業情報
当該企業による記述
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
連絡先
Fourth Floor 90 High Holborn, WC1V 6LJ, London, 英国
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
優良
4160件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 96％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The onboarding process was very easy…
The onboarding process was very easy and seamless. Victoria Fortune gave all the relevant information I needed for an easy onboarding process.
2026年9月23日
自発的なレビュー
Giant Group からの回答
Thank you for your wonderful feedback! We’re delighted to hear that your onboarding process was easy and seamless, and that Victoria provided all the relevant information you needed. We truly appreciate you sharing your experience with us.
The experience was great
The experience was great, Sabahat Razaq was genuinely sweet and supportive, she handled the onboarding process really smooth.
2026年8月25日
自発的なレビュー
Giant Group からの回答
Thank you for your lovely feedback! We’re delighted to hear that you had a great experience and that Sabahat was so supportive throughout your onboarding. We’ll be sure to share your kind words with her. We really appreciate you taking the time to leave a review.
Very helpful customer service and highly informative
The Agent provided me with all the information I required and also put me through the outstanding actions which I did not know I was supposed to carry out on the portal
2026年9月22日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback! We’re pleased to hear that our agent provided you with all the information you needed and guided you through the outstanding actions on the portal. We’re glad we could make the process clearer and easier for you.
Seamless integration no time wasting
Seamless integration no time wasting. Victoria Fortune was very helpful.
2026年9月18日
自発的なレビュー
Giant Group からの回答
Thank you for your great feedback! We’re delighted to hear that the process was seamless and efficient, and that Victoria was so helpful throughout. We really appreciate you taking the time to share your experience.
Very professional and issues resolved…
Very professional and issues resolved as quickly as possible.
2026年9月1日
自発的なレビュー
Giant Group からの回答
Thank you for your kind feedback. We’re pleased to hear that we were able to resolve your issues quickly and professionally. We truly appreciate your support!
I want to thank Eleanor Downey for her…
I want to thank Eleanor Downey for her outstanding help getting my NOC sorted under a very tight deadline. I was under a lot of pressure with my visa application timeline, and Eleanor made sure everything was processed and sent over exactly when I needed it. She was responsive, understanding of the stress I was under, and made the whole process so much smoother. I couldn't have submitted my application on time without her help. Highly recommend her and the team!
2026年8月21日
自発的なレビュー
Giant Group からの回答
Thank you for your fantastic feedback! We’re delighted to hear that Eleanor was able to support you during such an important and time-sensitive process. We’ll be sure to share your kind words with her and the team. We’re so pleased we could help make the process smoother and support you in meeting your deadline!
Giant Group からの回答
Thank you for your kind feedback! We’re delighted to hear that Nazmul was able to help. We truly appreciate your support!
Giant Group からの回答
Thank you for your feedback! We’re pleased to hear you had a pleasant experience. We truly appreciate your support.
Kristie was absolutely brilliant…
Kristie was absolutely brilliant answering all my questions, thank you very much!
2026年9月16日
自発的なレビュー
Giant Group からの回答
Thank you for your lovely feedback! We’re delighted to hear that Kristie was able to answer all your questions and provide such helpful support. We’ll be sure to pass on your kind words to her!
Giant Group からの回答
Thank you for your feedback! We’re pleased to hear you found the service easy to use and navigate, and that Nazmul was able to assist you. We truly appreciate your kind words and support!
Giant Group からの回答
Thank you for your kind feedback! We’re delighted to hear that Nazmul was informative and provided speedy support. We’ll be sure to share your lovely comments with him!
D' Marmi was helpful and act quickly on…
D' Marmi was helpful and act quickly on my issue with the Giant app.
2026年9月15日
自発的なレビュー
Giant Group からの回答
Thank you for your feedback! We’re pleased to hear that D’Marni was able to assist you quickly and resolve your issue with the Giant app. We truly appreciate your kind words!
Giant feedback
Andre Davies - incredibly informed and helpful, with quick replies and an ability to solve a multitude of issues.
2026年9月15日
自発的なレビュー
Giant Group からの回答
Thank you for your fantastic feedback! We’re delighted to hear that Andre was knowledgeable, helpful, and quick to respond. We’ll be sure to share your kind words with him and the team!
Fantastic customer service
Andrei resolved my query within five minutes (something which had taken my previous company over a month). Thank you so much, Andrei!
2026年9月15日
自発的なレビュー
Giant Group からの回答
Thanks Joey for yoru feedback! glad Andrei was swift at resolving your query
Giant Group からの回答
Thank you for your kind feedback! We’re delighted to hear that Hayley was so helpful and provided great service. We’ll be sure to pass on your lovely comments to her!
Excellent Customer Service and Outstanding Support from Hayley
I have had an excellent experience with Giant Umbrella Company, both in the past and whenever I have needed support since then.
I was previously connected with Giant Umbrella Company, and Hayley was incredibly helpful and supportive during that time. Even after my previous engagement, whenever I have needed a reference or any assistance, I have been able to contact Hayley, and she has always been more than happy to help.
Hayley provides an exceptional level of customer service. She is always professional, friendly, respectful and approachable, and genuinely takes the time to understand what I need and make sure everything is dealt with properly. Her continued support has made a real difference, and it is rare to come across someone who consistently provides this level of customer care.
Based on my experience, I would have no hesitation whatsoever in recommending Giant Umbrella Company to anyone looking for a reliable and professional umbrella company. I would especially recommend Hayley because of her outstanding customer service, professionalism and willingness to go the extra mile to support customers.
A truly excellent service and a well-deserved 5-star rating. Thank you, Hayley, for your continued support!
2026年9月14日
自発的なレビュー
Giant Group からの回答
Thank you so much for your wonderful and detailed feedback! We’re delighted to hear about your consistently positive experience with Giant Umbrella Company and, in particular, the support you’ve received from Hayley.
It’s fantastic to know that Hayley has continued to provide professional, friendly, and reliable support whenever you’ve needed assistance. We’ll be sure to share your kind words with her and the wider team. Your recommendation means a great deal to us!
Onboarding Experience
The company's onboarding process is excellent, I was supported promptly all the way with technology and personnel, at no point in the process was I alone.
Sabahat was very helpful.
2026年9月14日
自発的なレビュー
Giant Group からの回答
Thank you for your wonderful feedback! We’re delighted to hear that you found the onboarding process smooth and well supported throughout. It’s great to know that Sabahat was able to provide helpful and prompt assistance. We truly appreciate your kind words!
Holiday pay
The members of staff I spoke to (Kayleigh & Courtney) with regards to this issue were very helpful and professional throughout.
The issue with my holiday pay was resolved after a couple of weeks fortunately.
2026年9月14日
自発的なレビュー
Giant Group からの回答
Thank you for your feedback! We’re pleased to hear that Kayleigh and Courtney were helpful and professional throughout, and that your holiday pay issue was successfully resolved. We truly appreciate your patience and kind words.
Giant Group からの回答
Thank you for your feedback! We’re pleased to hear you found the service smooth and efficient. We truly appreciate your support!
Really helpful email from Hayley Paulyn…
Really helpful email from Hayley Paulyn about the close down of my assignment. Great to have a simple clear email from a real person!
2026年9月12日
自発的なレビュー
Giant Group からの回答
Thank you for your kind feedback! We’re delighted to hear that Hayley provided clear, helpful communication and made the process straightforward for you. We’ll be sure to pass your lovely comments on to her!
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