My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... もっと見る
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レビュアーのコメントを見てみましょう
I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... もっと見る
企業が回答しました
Eleanor Downey was extremely helpful in assisting with an issue that I had been struggling with getting information about. It was straight to the point, super polite and just what I needed to feel rea... もっと見る
企業情報
当該企業による記述
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
連絡先
Fourth Floor 90 High Holborn, WC1V 6LJ, London, 英国
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
優良
4160件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to use and good service
2026年9月1日
自発的なレビュー
Giant Group からの回答
Thank you for your feedback! We’re pleased to hear you found our service easy to use and had a positive experience. We really appreciate your support.
Great service on resolving an issue
Great service on resolving an issue. Online portal has messaging system which is also useful.
Particularly great service from D'marni she was so helpful and polite and saw the query through to resolution, which is often missing in the digital age we live in.
2026年9月2日
自発的なレビュー
Giant Group からの回答
Thank you so much for your lovely review! We’re delighted to hear that your issue was resolved and that you found our online messaging service helpful.
It’s especially wonderful to hear your kind words about D’marni. We’ll be sure to pass your feedback to them.
Thank you again for taking the time to share your experience with us
The Giant Group does well with making…
The Giant Group does well with making sure every step of the onboarding process is smooth and understanding! They are secure and helpful, I had the pleasure of being helped by Nazmul Ahmed with my onboarding processes :)
2026年8月26日
自発的なレビュー
Giant Group からの回答
Thank you for your kind feedback and for highlighting your onboarding experience with The Giant Group. We’re delighted to hear that Nazmul was able to make the process smooth, secure, and supportive. We truly appreciate your review and look forward to continuing to provide excellent service.
Had to re-enter the same information…
Had to re-enter the same information several times as not accepting original even though same info entered.
2026年9月1日
自発的なレビュー
Giant Group からの回答
Hi Glyn,
Thank you for taking the time to leave your review. We are sorry to hear about your experience.
We have been unable to locate your details using the information provided.
To allow us to investigate this further, could you please provide additional information such as your full name, postcode, or a relevant reference number?
Alternatively, you can contact us on 0330 024 0946 and we will be happy to assist.
There was a very prompt and polite…
There was a very prompt and polite customer service provided by the senior administrator, Nazmul. His clear explanations made the process very easy.
2026年9月1日
自発的なレビュー
Giant Group からの回答
Thank you for your kind feedback! We’re delighted to hear that Nazmul provided you with prompt, polite and professional customer service. It’s great to know that his clear explanations helped make the process straightforward and easy for you. We’ll be sure to share your lovely comments with Nazmul. Thank you again for taking the time to share your experience!
Great experience with this company
Great experience with this company. Made my time really easy and stress free
2026年8月28日
自発的なレビュー
Giant Group からの回答
Thank you so much for your review! We’re delighted to hear that you had such a positive experience with our company and that we were able to make the process easy and stress free for you. Your feedback means a great deal to our team, and we truly appreciate you taking the time to share it.
Having thought I had completed my…
Having thought I had completed my profile and various information required for registeration, D'Marni from Giant reached out to inform me that one piece of vital information was missing. D'Marni was not only polite but extremely helpful, kept me in the loop and ultimately resolved my challenge, so thanks.
2026年8月28日
自発的なレビュー
Giant Group からの回答
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that D’Marni was able to identify the missing information and help get everything resolved for you.
We’ll be sure to pass your kind feedback on to D’Marni – we know he really appreciate it!
Thank you again for sharing your experience with us
Luke was very helpful and made sure…
Luke was very helpful and made sure there all the information I needed was provided and they did it on a quick time scale. Very professional.
2026年8月20日
自発的なレビュー
Giant Group からの回答
Thank you so much for your review! We’re delighted to hear that Luke was able to provide all the information you needed and assist you promptly. We really appreciate your feedback and are pleased you found the service professional.
I am very pleased with Gian.
2026年8月6日
自発的なレビュー
Giant Group からの回答
Thank you for your feedback! We’re delighted to hear that you were pleased with Giant and the service you received.
Always fantastic service whenever I…
Always fantastic service whenever I need payroll help. Special thanks to Kristie, I wish everyone I worked with was so helpful and polite
2026年8月25日
自発的なレビュー
Giant Group からの回答
Thank you so much for your feedback! We’re delighted to hear that you consistently receive great service whenever you need payroll support. We’ll be sure to pass your special thanks on to Kristie. We really appreciate you taking the time to share your experience!
Responsive and Professional
The company was quick at responding to my circumstances. Saba was good at communicating what I needed to complete and the Welcome Pack was easy to follow, leading me to submit my tasks quickly.
2026年8月24日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that Saba provided clear and responsive support and that you found the Welcome Pack easy to follow. We appreciate you taking the time to share your experience.
Nazmul Ahmed helped very much with my…
Nazmul Ahmed helped very much with my onboarding, the process was very straight forward for me. Thank you.
2026年8月25日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that Nazmul provided helpful support throughout your onboarding and made the process straightforward. We appreciate you taking the time to share your experience.
Efficient and very effective
Luke Anderson was my representative who was verified my identity and get my onboarding process rolling. He was very quick and helpful. Really appreciate his help and support.
2026年8月19日
自発的なレビュー
Giant Group からの回答
Thank you for your kind feedback. We’re pleased to hear that Luke provided quick and helpful support throughout your identity verification and onboarding process. We truly appreciate you taking the time to share your experience.
Quick response to queries and excellent…
Quick response to queries and excellent customer service from Luke Anderson
2026年8月26日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re delighted to hear that Luke provided prompt responses and excellent customer service. We appreciate you taking the time to share your experience.
The attention to detail
The attention to detail, understanding nature and courtesy and professionalism of the staff made things a breeze!
2026年8月27日
自発的なレビュー
Giant Group からの回答
Thank you for your kind feedback. We’re delighted to hear that our team’s attention to detail, understanding nature, courtesy, and professionalism made the process easy for you. We truly appreciate you sharing your experience.
Clear and helpful information …
I received a lot of clear information from on-bording and my query was responded to very quickly despite missing the first call .Thank you Nazmul.
2026年8月27日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that Nazmul provided clear and helpful information and responded promptly to your query. We appreciate you taking the time to share your experience.
Onboarding for PwC
Every email regarding the onboarding was easy to understand and had clear instructions. I felt that if I had any queries they would be handled effectively. I also believe the team, particularly Sabahat Razaq, were very helpful and quick to help me with my onboarding journey.
2026年8月27日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that you found the onboarding communications clear and easy to follow. It’s wonderful to know that Sabahat and the team provided helpful and prompt support throughout your onboarding journey. We truly appreciate you sharing your experience.
Superb Customer Satisfaction
Sabahat Was very helpful when I was experiencing login problems. Issue resolved promptly when I called.
2026年8月19日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that Sabahat was able to resolve your login issue promptly and provide helpful support. We truly appreciate you taking the time to share your experience.
Onboarding process was smooth
Onboarding process was smooth. Nazmul was professional.
Samia
2026年8月25日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that you found the onboarding process smooth and that Nazmul provided professional support. We appreciate you taking the time to share your experience
Really smooth onboarding experience!
Great onboarding experience with Giant. Luke responded quickly and gave helpful advice when I ran into a technical issue. Would recommend!
2026年8月26日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re delighted to hear that Luke made your onboarding experience smooth and provided prompt, helpful support when you encountered a technical issue. We really appreciate your recommendation!
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