My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... もっと見る
企業が回答しました
Eleanor Downey was extremely helpful in assisting with an issue that I had been struggling with getting information about. It was straight to the point, super polite and just what I needed to feel rea... もっと見る
企業情報
当該企業による記述
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
連絡先
Fourth Floor 90 High Holborn, WC1V 6LJ, London, 英国
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
優良
4160件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had an issue with regards to my p45 and final payment.
I had an issue with regards to my final payment and my p45 that I had yet to receive a few weeks after completing my job role. GIANT was quick with there reply with regards to me receiving my p45. I made a phone call and the staff member was very helpful and sorted the issue I had.
2026年7月31日
自発的なレビュー
Giant Group からの回答
Thank you for your positive feedback. We’re pleased to hear that our team responded promptly and that the issue with your P45 and final payment was resolved efficiently. We appreciate you taking the time to share your experience and are glad our staff were able to assist.
Quick and effective support
Victoria was incredibly helpful in resolving any issues and very prompt with responses. The process was very smooth and stress-free as a result. Thank you!
2026年8月25日
自発的なレビュー
Giant Group からの回答
Thank you so much for your feedback! We’re delighted to hear that Victoria was able to assist you quickly and effectively, making the process smooth and stress free. We’ll be sure to share your kind words with her.
As a first time contractor Giant have…
As a first time contractor Giant have made everything easy to understand and have been there every step of the way to help me. Couldn't recommend them enough.
2026年8月26日
自発的なレビュー
Giant Group からの回答
Thank you so much for your feedback! We’re delighted to hear that we’ve made your first experience as a contractor straightforward and easy to understand. It’s great to know our team has been there to support you every step of the way. We really appreciate your recommendation and wish you all the best in your contracting journey!
The team was always helpful
The team was always helpful, responsive, and professional. Communication was clear, and I would definitely recommend their service.
2026年8月25日
自発的なレビュー
Giant Group からの回答
Thank you so much for your kind feedback! We’re delighted to hear that you found our team helpful, responsive, and professional. Clear communication is something we really value, so it’s wonderful to know we delivered on that. We truly appreciate your recommendation and support!
Giant Group からの回答
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the process good, simple and straightforward. Making the experience as clear and easy as possible is important to us, so it’s great to know we achieved that.
It was a really good experience
It was a really good experience. Everything was quick and smoothly dealt with. Nazmul handled my onboarding process very well.
2026年8月21日
自発的なレビュー
Giant Group からの回答
Thank you for your feedback!
We’re delighted to hear that you had such a positive experience and that everything was handled quickly and smoothly throughout the onboarding process.
We’ll be sure to pass your kind comments on to Nazmul, it’s great to hear that he made the process straightforward and provided you with a great experience.
Thank you again for taking the time to share your feedback. We really appreciate it.
It was easy and straight forward
It was easy and straight forward, as long as you read everything carefully. Thanks to Victoria.
2026年8月24日
自発的なレビュー
Giant Group からの回答
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the process easy and straightforward and we appreciate you highlighting the importance of reading through the information carefully.
We’ll be sure to pass your kind feedback on to Victoria. It’s great to hear that she supported you throughout the process and helped make your experience a positive one.
Helpful staff
The man who I spoke to was really polite, friendly and helpful. Thank you
2026年8月24日
自発的なレビュー
Giant Group からの回答
Thank you for taking the time to leave us such lovely feedback.
We’re really pleased to hear that you found the member of our team polite, friendly and helpful. We’ll be sure to pass your kind words on to him and the wider team.
Onboarding was an easy process
Onboarding was an easy process, helped by Nazmul Ahmed who was helpful throughout.
2026年8月24日
自発的なレビュー
Giant Group からの回答
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the onboarding process easy and that Nazmul was helpful and supportive throughout.
We’ll be sure to pass your kind words on to Nazmul. It’s great to know that his support helped make your onboarding experience a smooth and positive one.
Giant Group からの回答
Thank you for your fantastic feedback!
We’re delighted to hear that you had a really smooth onboarding experience and that Nazmul provided great support throughout the process.
We’ll be sure to pass your kind words on to Nazmul and the wider team. It’s great to know that his support helped make your onboarding experience such a positive one.
It was all very mechanised and not…
It was all very mechanised and not tailored to my circumstances - there was little on the linkage back to PwC in areas such as time recording etc and there were few updates on the process. It is more of an issue for those at PwC and up the chain but I wasn't impressed with the experience.
2026年7月31日
自発的なレビュー
Giant Group からの回答
Hi James,
We’re sorry to hear about your experience and appreciate you taking the time to bring this to our attention.
We understand your concerns around the process feeling too mechanised and not sufficiently tailored to your circumstances.
We appreciate that these are important aspects of the experience and we’re sorry we didn’t get this right.
Your feedback has been shared with a member of our management team, who will be reaching out to you as soon as possible to discuss your experience in more detail and better understand where we could have done more.
We take your feedback seriously and are reviewing the points you’ve raised internally to help us improve the experience for others going forward.
Outstanding Customer Service from Hamza Ahmed – 11/10! ⭐⭐⭐⭐⭐r Service
Excellent Customer Service – 11/10! ⭐⭐⭐⭐⭐
I would like to give a huge thank you to Hamza Ahmed at Giant Group for the exceptional customer service and support he provided.
Hamza assisted me with resetting and setting up my Giant portal and went above and beyond to help me resolve missing documentation from my previous Giant user sign-in. He patiently guided me through every step, including helping me with issues surrounding my verification ID.
What really stood out was that Hamza stayed on the phone with me and made sure everything was fully set up and working before finishing the call. His patience, professionalism and willingness to help made what could have been a very stressful process incredibly straightforward.
It’s rare to receive such genuinely excellent customer service, and I truly appreciate the time and effort Hamza put into helping me.
11/10 for customer service! 👏
Thank you, Hamza, for your outstanding support! 🌟
2026年8月21日
自発的なレビュー
Giant Group からの回答
Thank you so much for your amazing feedback! We're delighted to hear Hamza went above and beyond to make the process as easy as possible. We'll be sure to share your kind words with him.
Giant Group からの回答
Thank you for your feedback. We’re glad our staff were helpful and we’re sorry the process felt lengthy and unclear. We’ll take your comments on board.
Very helpful and reliable company and…
Very helpful and reliable company and staff specially Andrei. They process all requirements quickly
2026年8月20日
自発的なレビュー
Giant Group からの回答
Thank you for feedback! Andrei will be pleased to hear this
Victoria assisted me so brilliantly and…
Victoria assisted me so brilliantly and was willing to go above and beyond to help me complete my onboarding process. Which is now completed thanks to her.
Kind Regards,
Hassan Hussain
2026年8月20日
自発的なレビュー
Giant Group からの回答
Thank you so much for your feedback! We’re delighted to hear that Victoria went above and beyond to support you and help you successfully complete your onboarding. We really appreciate you taking the time to leave a review!
Original login didn't work despite…
Original login didn't work despite resetting password numerous times. Victoria Fortune gave excellent customer service to get the onboarding process moving.
2026年8月19日
自発的なレビュー
Giant Group からの回答
Thank you for your feedback. We’re sorry to hear you experienced difficulties with your initial login and had to reset your password several times. We’re pleased that Victoria was able to provide excellent customer service and help get your onboarding process moving. We appreciate your patience and hope your experience continues to improve.
Great help from an agent
The contact for helping answer any questions is a great feature. If the bot doesn't answer your question you can speak to an agent. Eleanor Downey answered all my questions very quickly and gave me everything I needed. Thank you for your help.
2026年8月19日
自発的なレビュー
Giant Group からの回答
Thank you so much for your review! We’re delighted to hear that you found our support feature helpful and that Eleanor was able to answer your questions quickly and provide everything you needed. We’ll be sure to pass on your kind words to Eleanor. Thank you for choosing us and for taking the time to share your experience!
Smooth and Timely Onboarding
My onboarding experience with Giant has been smooth and timely, I've felt well informed throughout each stage. Victoria has been amazing and helpful. I hope this level of service continues.
2026年8月18日
自発的なレビュー
Giant Group からの回答
Thank you for sharing your experience! We’re delighted to hear that your onboarding with Giant has been smooth, timely, and informative. We’ll be sure to pass your kind words on to Victoria. We really look forward to continuing to provide the same high level of service throughout your journey with us.
Late payments
Late payments, incorrect expenses paid,
Expensive to use. Was forced to use this service by my agent. II was previously with Umbrella & DASA who gave a much better service.
2026年8月18日
自発的なレビュー
Giant Group からの回答
Hi Mark,
We’re sorry to hear about your experience with regards to your payroll. Unfortunately, we have not been able to match your details to our records based on the information available.
If you are able to provide further information, we can investigate this for you. Alternatively, please contact our team directly on 0330 024 0946 and mention your call is in relation to this review and someone within the team will be happy to discuss and resolve this with you.
Victoria was great and very helpful…
Victoria was great and very helpful regardign the enw role.
2026年8月18日
自発的なレビュー
Giant Group からの回答
Thank you for your lovely feedback! We’ll be sure to pass your kind words on to her. Wishing you every success in your new role, and thank you for choosing Giant!
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