Ginger Ray レビュー 

Order placed 30 Apr and not shipped/ received. No response to emails. Appalling service. Avoid.

I ordered items for my daughters hen do, a good few days later I received an email to advise the items were no longer in stock and I’d receive a refund. Very poor customer service surely the website can be updated to show items are no longer in stock?

Do not buy from these guys.

First, part of my order was delayed with absolutely no communication from them — even after I emailed to ask for an update.

Second, I’ve been trying to return an item and followed the return instructions on their website exactly as stated. No reply. I then sent another email… still no response.

So effectively, you can’t return anything because they simply ignore you and never send the return label they claim they provide as part of their own process.

Terrible customer service, zero communication, and completely unacceptable after-sales support.

Ordered 4th May still not received and not reply to my email query.

Do not use, ordered goods taken my money and have not delivered, no communication or reply’s to my emails snd do not answer the phone

Nothing received. No response to emails.
Now I've received a feedback form to ask how my order is!
Non-existent. That's how it is!

Ordered 20th April and the items have still not arrived. This was for my child’s birthday that has been and gone! There is no response when emailing them or using the contact form on their website. I use to trust this website. I bought lots of bits for my wedding in 2024 and did not have such issues. I will never be buying from this website again.

Item never arrived and no contact from the company. Contacted numerous times with no reply!

Unfortunately the same review as previous - I ordered some decor for a baby shower I was throwing a few wees back. The baby shower has been and gone and my items never arrived. They took my money and were impossible to get in touch with. Avoid!

After two weeks I’m still waiting for my order to be shipped. I’ve sent multiple emails with no response. Scam company. Avoid.

DO NOT ORDER!!!! My item never arrived!! I have emailed 3 times and messaged on instagram with no response! 😡😡😡😡

Avoid. Ordered bits for a wedding, they have taken my money fast enough but have not shipped the goods and absolutely no reply from any of my emails or web site enquiries. Very poor customer service beginning to feel like I’ve been scammed. Started process via my bank to try and get my money back.

On the website it says delivery between 5-7 working days I had ordered well within this to arrive in time for a hen do, after 3 working days i didn’t receive any further notifications so emailed them and asked when it would be shipped no response still but it was shipped the day it was supposed to arrive by the very latest and arrived a Saturday after we had left for airport so I’ll need to return as I have no use for it now

Spend £50 - placed an order a few weeks ago and still haven’t received it.

Do not order. They were trusted but now it’s not the same. Order placed, money taken and now no response. Items hasn’t turned up for my daughters 1st birthday so having to go and get more. No one contacts you back and no phone number. Praying the bank can get my money back!!!

I ordered some items a couple of weeks ago. After a week and no delivery notification, I tried calling - the phone line was dead. So I went to their shop in Weybridge which clearly closed a while ago. They haven’t filed company accounts which were due at the end of March 26. I would absolutely advise not to purchase anything from this company as it seems to have gone out of business but is still taking your money!!!

Avoid!

My item never arrived! I made contact with Ginger Ray numerous times via email, their contact form on their website and Facebook messenger and not one single acknowledgment or reply! This item was for our wedding and was just one extra stress I could have done without. I am still waiting for a refund - how on earth I will get one when they never reply is beyond me...

Order placed 11 days ago but not yet received. There’s no telephone number for customer services so sent 3 emails requesting an update. I’m still awaiting a reply. Clearly there is something going on/wrong at the company for such a shocking service. Such a shame as I’ve previously used the company without any issue.