I initially experienced difficulty in placing my order - I tried 4 times but the process stalled when I tried to tick the box identifying I agree to T&C. I left my order for a while then ordered thr... もっと見る
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Always rely on Glengoyne to produce superb quality whisky.Accidently came across when in Scotland 10 years ago and still my favourite whisky.The tour was excellent too.
Perfect special bottle to celebrate summer solstice and add a new memory . We have been huge Glengoyne fans ever since our visit and tour round the distillery quite a few years ago. Love the distincti... もっと見る
企業が回答しました
I received the most fantastic service, particularly from “Mary” who went above and beyond to ensure that my order was met, my bottle engraved and despatched apparently on the day on which I ordered it... もっと見る
企業が回答しました
企業情報
当該企業による記述
A TASTE OF THE HIGHLANDS ON GLASGOW'S DOORSTEP. GLENGOYNE IS DISTILLED MORE SLOWLY THAN ANY OTHER MALT WHISKY. WE NURSE THE SPIRIT THROUGH THE STILLS TO CREATE THE COMPLEX, FRUITY, AWARD-WINNING SPIRIT OF WHICH WE ARE SO RIGHTLY PROUD. WE NEVER RUSH ANYTHING HERE AND NEITHER SHOULD YOU.
連絡先
Dumgoyne, Killearn, G63 9LB, Glasgow, 英国
- info@glengoyne.com
- www.glengoyne.com
4.9
優良
932件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
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この企業のTrustpilot 利用方法
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Very simple and straightforward to book…
Very simple and straightforward to book a visit and tasting day.
2026年8月20日
Glengoyne Distillery からの回答
Thank you for your review James. We're delighted to hear that booking your visit and tasting was so straightforward.
Warmest regards,
The Glengoyne Team
Reliable and fast, great whisky
Watching all the variations being launched it was exciting to see one within my budget. Purchased straight away with communication fast and informative, and very fast delivery. The bottle was wrapped very carefully with several layers of protection, and nicely presented in Glengoyne tissue paper held together with Glengoyne stickers. The free sample dram was particularly unexpected and appreciated.
2026年8月16日
自発的なレビュー
Glengoyne Distillery からの回答
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were able to secure one of our recent releases and that the experience lived up to expectations from start to finish.
We're especially glad the complimentary dram was a welcome surprise!
Thank you again for your kind words and support. We hope you're enjoying your bottle and look forward to sharing more exciting releases with you in the future.
Warmest regards,
The Glengoyne Team
Excellent service with prompt delivery
Excellent service with prompt delivery. And the product is excellent.
2026年8月15日
Glengoyne Distillery からの回答
Thank you for your kind words. We're delighted to hear both your order and your whisky arrived just as they should. Enjoy your dram, and thank you for choosing Glengoyne.
Warmest regards,
The Glengoyne Team
Glengoyne Distillery からの回答
Thank you for your kind words!
We're delighted to hear you enjoyed our customer service and that your order arrived promptly. Providing a smooth and enjoyable experience.
Thank you for choosing Glengoyne, and we hope you're enjoying every sip.
Warmest regards,
The Glengoyne Team
Ordering products
Easily accessed site to shop for products, seamless ordering and feedback provided quickly on order delivery and new account too.
Thanks
2026年8月20日
Glengoyne Distillery からの回答
We're happy to hear you found our website easy to navigate and that ordering was a seamless experience from start to finish.
Thank you for choosing Glengoyne. We hope you're now enjoying a well-earned dram of your favourite whisky.
Warmest regards,
The Glengoyne Team
Glengoyne Distillery からの回答
Thank you for your fantastic review and thank you for choosing Glengoyne, and here's hoping there's a wonderful dram waiting to be enjoyed.
Slàinte Mhath,
The Glengoyne Team
Excellent experience through whole…
Excellent experience through whole process of ordering and receiving order. Most of all the whisky is first class
2026年8月16日
Glengoyne Distillery からの回答
Thank you for your wonderful review!
It's lovely to hear that everything from placing your order to receiving it was a smooth experience. And of course, we're especially pleased to know that the whisky itself lived up to expectations!
Thank you for choosing Glengoyne, and we hope there's another dram waiting for you soon.
Warmest regards,
The Glengoyne Team
I have had good experience with…
I have had good experience with Glengoyne before and this is also good... this time the dispatch was a couple day later and this is the only reason for the lost star... excellent whisky!
2026年8月9日
Glengoyne Distillery からの回答
Hi there,
Thank you for taking the time to leave a review and for your continued support of Glengoyne. We're delighted to hear you've enjoyed our whisky once again.
While we're proud of our famously unhurried approach to making whisky, we do aim for a much quicker pace when it comes to dispatching orders, so we're sorry to hear this one took a little longer than expected.
Thank you again for your understanding and for your kind words about the whisky. We hope you're enjoying every dram and look forward to serving you again soon.
Slàinte Mhath!
Primero ,estoy encantada la…
First of all, the presentation is spectacular—I really loved the bottle customization. Shipping was fast, and on top of that, I’m drinking my favorite whisky; what more could you ask for? Thank you
2026年8月5日
Glengoyne Distillery からの回答
What a lovely review to receive!
There's something extra special about putting a personal touch on a bottle, so we're thrilled the customisation made such an impression. Even better that it arrived quickly and is filled with your favourite whisky. A winning combination!
Thanks for choosing Glengoyne, and we hope there's another special bottle with your name on it in the future.
Warmest regards,
The Glengoyne Team
Items well priced
Items well priced, reasonable delivery cost and a very enjoyable free gift into the bargain.
2026年7月30日
Glengoyne Distillery からの回答
Thank you for your kind review. We're delighted to hear you found our pricing and delivery service to be just right, and that the complimentary gift added an extra touch of enjoyment to your order.
It's always a pleasure to share a little something extra with fellow whisky lovers, and we hope your Glengoyne drams have been enjoyed at a suitably unhurried pace.
Warmest regards,
The Glengoyne Team
We walked past the distillery on our…
We walked past the distillery on our way north along the WHW. Seemed rude not to purchase some. Ordered online for delivery to home. Excellent service and very pleased with the 15y/o.
2026年7月22日
Glengoyne Distillery からの回答
Thank you for your wonderful review. It sounds like Glengoyne made quite the impression as you journeyed along the West Highland Way!
We're delighted that your visit inspired you to order a bottle to enjoy at home, and even more pleased to hear that both the service and the 15 Year Old lived up to expectations. It's a dram with plenty of character, perfect for reminiscing about Highland adventures.
We hope to welcome you back to Glengoyne someday, whether passing by on foot or planning a visit of its own.
Slàinte Mhath,
The Glengoyne Team
Nice little bonus thank you
Delivered in a couple of days. Beautifully wrapped and a bonus 5ml bottle of 12yo with my order
2026年7月28日
Glengoyne Distillery からの回答
Thank you for your lovely review. We're delighted to hear your order arrived so quickly and that it was beautifully presented on arrival. A little surprise dram alongside your bottle is always a nice touch, and we're pleased the 12 Year Old found its way into your parcel.
We hope you're enjoying every sip and look forward to welcoming you back to Glengoyne again soon.
Warmest regards,
The Glengoyne Team
Glengoyne Distillery - Excellent History and guide/host Kathy!
We recently went on the Glengoyne Distillery's "Secret Stories and Summer Serves" with hostess Kathy. It was an exceptional experience which far surpassed any tour we have had before. And despite my two daughters being only 16 and 21 years old, respectively, they also thought it the best experience apart from our 8-day WHW tour in our two-week holiday in Scotland. We highly recommend the Glengoyne Distillery even if one is not fond of whisky; the knowledge and the history of the place and the profession is just amazing!
2026年7月10日
自発的なレビュー
Glengoyne Distillery からの回答
Thank you for taking the time to share such a wonderful review of your visit to Glengoyne Distillery.
We're absolutely delighted to hear that the Secret Stories and Summer Serves experience exceeded your expectations and became such a memorable part of your Scottish holiday. It's especially lovely to know that your daughters enjoyed it too – we always hope that the stories, history and character of Glengoyne can be enjoyed by whisky enthusiasts and non-whisky drinkers alike.
Thank you for your recommendation, and we hope that if your travels bring you back to Scotland, we'll have the pleasure of welcoming you and your family back to
Slainte Mhath!
Personalised 10 year old
Ordered a 10 year old for Father’s Day, I called the distillery as I realised I’d made an error on the personalisation and a very helpful lady corrected my error. Thank you
2026年6月16日
Glengoyne Distillery からの回答
Thank you for your lovely review.
We're so pleased to hear that your Father's Day gift arrived just as you hoped.
Personalised bottles make such special keepsakes, so we're delighted that our team was able to help correct the error before your order was completed.
We'll be sure to pass your kind words on to the team member who assisted you. It's always wonderful to hear when a small helping hand makes a big difference.
Warmest regards,
The Glengoyne Team
Ive recived the order this whisky is…
Ive recived the order this whisky is not what i ordered.my order was for a stronger one however i will cintact you later as im busy at clarence house today depending on my day one will indevour to get back to you today if not definetly tommorow.
2026年7月8日
Glengoyne Distillery からの回答
Thank you for your review. We're sorry to hear that the whisky you received wasn't the one you were expecting.
We appreciate you bringing this to our attention and understand you're busy at the moment. When you have a chance, please do get in touch with our team and we'll be happy to look into this for you and help resolve the issue.
We look forward to hearing from you soon.
Slàinte Mhath!
The Glengoyne Team
Great to be able to order direct from…
Great to be able to order direct from distillery for a gift. Clear and efficient website, great shipping. Recipient delighted. Thank you.
2026年7月6日
Glengoyne Distillery からの回答
Thank you for your lovely review Ruth. We're thrilled to hear that ordering directly from the distillery was such a positive experience and that the gift was so well received.
It's great to know you found our website easy to use and that your order arrived smoothly. We truly appreciate your support and hope to welcome you back again soon.
Slàinte Mhath!
The Glengoyne Team
Beautifully packaged
Beautifully packaged. Speedy dispatch. Bonus ball was receiving a miniature of their 12 year old whisky 🥃 too. Very pleased with whole experience.
2026年7月4日
Glengoyne Distillery からの回答
Thank you for your fantastic review Linda! We're delighted to hear you were pleased with the packaging and speedy delivery. And we're especially glad the complimentary miniature of our 12 Year Old added a little extra surprise to your experience.
We hope you've enjoyed both drams and look forward to welcoming you back again soon.
Slàinte Mhath!
The Glengoyne Team
Excellent experience.
Really good service. Reasonable price, prompt delivery and an unexpected bonus sample, making it an even more reasonable price.
2026年6月29日
Glengoyne Distillery からの回答
Thank you for taking the time to leave such a great review Duncan. We're delighted to hear you enjoyed the service, found good value in your purchase, and that your order arrived promptly.
We're especially pleased the surprise sample was a welcome addition, there's always room for an extra dram!
Slàinte Mhath!
The Glengoyne Team
Great service all round!
Order arrived within days and was very well packed. Our recipients were very pleased with their gifts.
2026年6月25日
Glengoyne Distillery からの回答
Thank you for your lovely review Sarah! We're delighted to hear your order arrived quickly and in perfect condition. It's especially wonderful to know the gifts were so well received.
We appreciate your kind words and hope to welcome you back again soon.
Slàinte Mhath!
The Glengoyne Team
Beautifully packaged
Beautifully packaged, survived the postman throwing it over a 6ft fence!
Whisky itself is 10/10, fast delivery and premium service
2026年6月23日
Glengoyne Distillery からの回答
Thank you for your wonderful review Molly! We're delighted to hear your order arrived safely despite its adventurous journey over the fence. It's great to know that both the whisky and the service lived up to expectations.
We truly appreciate your kind words about our packaging, delivery, and of course, the dram itself.
Slàinte Mhath!
The Glengoyne Team
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