Went to the site and had to ask a question so I called the assist line and the person was friendly and professional. She answered my question immediately advising me on the the process. I went back in... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... もっと見る
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This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... もっと見る
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Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... もっと見る
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企業情報
当該企業による記述
Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.
連絡先
Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, SS14 3HJ, Basildon, Essex, 英国
- +441353699082
- globelink@globelink.co.uk
- www.globelink.co.uk
4.3
優良
1161件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very easy prolongation of the contract.
2023年5月31日
Globelink Travel Insurance からの回答
Thank you for your feedback, We are really glad to have helped you to extend your stay, Travel safe.
Rejected the claim without any reasonable explanation
My wife got Covid during our trip, we called the Globelink assistance, they asked us to make an official test in a hospital, we took a taxi, made the test and etc. But when we made a claim after returning home, the claim was rejected by Collinson Group. We even did not get back money for the taxi. I asked the manager: "Do you really understand the stupidity of the situation? Why you asked us to go and take the test, and now we even cannot get back the money for the taxi? We could just do nothing and save more money." So, it is a very smart scheme - if everything is Ok, you write a good review here, if not - you write a bad review to some other companies handling the claims.
2022年8月20日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for your feedback, Globelink uses the claims handlers appointed by the insurer of your policy, and in line with good conduct regulatory rules as a retailer of insurance we have no rights to make or influence claims decisions but if you supply via email your claim reference number we can ask for your claim to be re-evaluated as soon as possible – globelink@globelink.co.uk Once we have this information we will of course bring your complaint to the urgent attention of the insurer and ask them to prioritise a response.
Avoid like the plague
As others state, fine until you make a claim and then they don’t want to know.
Had to wait 30 minutes on the phone to speak with someone who was beyond hopeless.
I paid a fortune for my insurance as didn’t want to take any risks but of course the wriggle out of any claim. Fortunately it was a small claim I was making but I wouldn’t recommend this company to anyone.
2023年5月24日
自発的なレビュー
Globelink Travel Insurance からの回答
Globelink uses the services of the claims handler appointed by the insurer of your policy, however, we are disappointed to hear you feel this fell below the high levels we expect from their claims team, we take your feedback seriously, could you please email us back the details based on your comments on submitting a claim to - globelink@globelink.co.uk for us to ensure it is passed back to the Underwriters and claim handlers for their immediate attention.
Very friendly and efficient agent and…
Very friendly and efficient agent and ensured my confidence in placing my one trip travel insurance with Globelink this year which will ensure that I use them again.
2023年5月2日
Globelink Travel Insurance からの回答
We are grateful to know you are satisfied with our servicing. Travel safe.
Tracy
Tracy, as always, was extremely helpful and provided lots of options for us to think about before we made our decision. Thank you
2023年5月4日
自発的なレビュー
Globelink Travel Insurance からの回答
We are really glad that we could provide you with the necessary policy and you were satisfied as a result. Thank you for choosing us.
The whole experience was made So easy
The whole experience was made So easy
And the policy was explained at no time was
There any pressure to purchase
Your representative Danny was so helpful
Thank you
2023年5月2日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for sharing your experience with us Mr Day. We always try to give the best customer service and we appreciate your review. Wish you many memorable and enjoyable trips.
Very informative and helpful!
So so easy and helpful guided me through the details very informative. Thanks girls. x. Ken
2023年4月24日
Globelink Travel Insurance からの回答
Thank you for your feedback Mr Hughes. We’re happy to secure your travel.
Started Confident and is Currently Stressful
I was admitted to an emergency in the USA in December 2022. Before I was admitted I called the insurance company to ensure I was covered, the woman I spoke with was very reassuring. At the hosptial I spoke with her again, gave the number for the insurance department there as requested to continue the discussions about my case. The following day I had an unexpected allergic reaction to the medication the hospital provided so I had to be admitted again I also called the insurance company prior to being admitted. There was even a follow up mail from her. Everything seemed to be ok.
Fast forward it's now mid-April 2023, I shared all the hospital reports and medical bills months ago. I have sent multiple emails which go unanswered. The last one I received was from a month ago saying they have finally received the documents, it was now with a case officer, and that someone would be in touch later. I am now being chased in the USA for hospital payments and this situation is beyond stressful. I have no idea what to do here now except take this to the ombudsman.
2023年4月12日
自発的なレビュー
Globelink Travel Insurance からの回答
We are so sorry that you have experienced some problems with the claims service. Please note that Globelink uses the services of the claims handlers appointed by the insurer of your policy, please supply your claim number and further details to us here in the admin office www.globelink.eu and we will of course bring your complaint to the urgent attention of the insurer and ask them to prioritise a response. Globelink and the insurer of your policy are committed to treating customers fairly and we recommend you refer to your policy wording for details of the claims complaints procedure.
I have used Globelink for travel…
I have used Globelink for travel insurance for several years, but I have never claimed so I can't comment on that.
The wording relating to pre-existing medical conditions is as clear as mud. If you have conditions A and B, and both are on the "No-screen" list, but for condition A you have seen a specialist in the last 12 months, then according to one interpretation of the wording, they will refuse to honor your claim for medical expenses relating to condition B. If true, this would be a dishonest business practice, but I don't know if that's what they actually mean.
2023年4月6日
自発的なレビュー
Globelink Travel Insurance からの回答
We are unable to cover for anything directly or indirectly related to a pre-existing medical condition is confirmed outside the No Screen Condition list https://www.globelink.eu/pre-existing-medical-conditions.html
We have a list of No Screen conditions that are covered as standard provided the condition has been stable and well controlled for the last 12 months on GP administered medication and have not required a hospital admission or referral to specialist because of a worsening of your condition.
If you have a medical condition not on the NO Screen list or within the last twelve months, you have received surgery, in-patient treatment or investigations in a hospital or clinic, or are you on a waiting list for, or have knowledge of the need for surgery, treatment or investigation at a hospital or clinic, this includes a medical condition that you are aware of but for which you have not had a diagnosis there will no travel insurance cover for a claim relating wither directly or in directly to it.
However, you will continue to be covered for anything unrelated to the known pre-existing medical condition you have at the time of purchase.
The cheapest travel insurance for my trip
It was significantly cheaper than other travel insurance companies for my two month trip to Canada. There is an option for bare minimum cover, and my high cholesterol is included as standard. Its still a lot to pay though.
2023年3月25日
Globelink Travel Insurance からの回答
Thank you for your feedback.
Speaking to Danny who guided me through…
Speaking to Danny who guided me through the process for an 80+year old!!!
2023年3月30日
自発的なレビュー
Globelink Travel Insurance からの回答
We are grateful to know you are satisfied with our servicing. Travel safe.
I was having difficulty with the forms…
I was having difficulty with the forms but I was helped most effectively by the kind and patient staff. Thank you so much.
2023年2月14日
Globelink Travel Insurance からの回答
We are grateful to know you are satisfied with our servicing. Travel safe!
Where other companies fail
Where other companies fail, you succeed.
You tailor the insurance policy to the customer and the customer gets exactly what they need.
2023年3月10日
Globelink Travel Insurance からの回答
We are really glad that we could provide you with the necessary policy and you were satisfied as a result! Thank you for choosing us.
Crystal recognised how stressed I was…
Crystal recognised how stressed I was (my son and his partner's travel insurance had expired) and was so helpful and reassuring.
It was especially good not to have to go through an automated phone system lasting several minutes and pressing endless numbers on the key pad before speaking to a human !!
2023年3月10日
自発的なレビュー
Globelink Travel Insurance からの回答
We appreciate your feedback, Yvonne Castellano. Thank you for choosing Globelink Travel Insurance! We are happy to help.
Quite helpful on the phone
2023年2月28日
Globelink Travel Insurance からの回答
We are grateful to know you are satisfied with our service, Mrs S Olaso. We’re happy to secure your travel!
Good product but unreasonably sold
It was straight forward to purchase and a reasonable product BUT
1 the already abroad insurance wouldnt allow me to put any start date except the day of purchase which meant I had to buy when travelling. Other companies allow the start date to be specified recognising some people away from their country of residence may not need insurance in the country they are in but only future countries
2 the cost was disproportionate. If the same insurer would sell me the same insurance for the same trip if still in my own country at a lower price, there is no logic in loading it simply because I have left my own country. There is already a 48 hour cooling off period and the actuarial risk of a claim should be identical.
2023年2月27日
Globelink Travel Insurance からの回答
Thank you for buying our Already Travelled policy and we are sorry to hear that you feel it should be modified. We are sure that you are aware that there are very few companies who offer travel insurance for people who have already travelled and I’m afraid the strict rules are set by our insurers. If you don’t want the policy to start on date of purchase the easy solution is to re-visit the site when you do want to start the policy, our websites are working 24/7. With regard to the premium loading we regret that this is the deal we have with the insurer and in part it is there as some people buy the insurance when they know they have a likely claim and this greatly increases claims administration costs for the insurer. We at Globelink always try to find a solution to traveller’s needs, and we are proud that we can offer a service that many others can’t, but I regret that sometimes these extra options do come at a price.
Complete con, stay clear
Everything was ok until you make a claim. Make sure you fully read the conditions and every interpretation of every word. My claim of a water damaged camera was refused due to the 'Atmosphere'. Will never use again, an absolute con
2022年12月31日
自発的なレビュー
Globelink Travel Insurance からの回答
Globelink uses the services of the claims handler appointed by the insurer of your policy, and in line with good conduct regulatory rules as a retailer of insurance we have no rights to make or influence claims decisions but if you supply via email your claim reference number we can ask for your claims to be re-evaluated by the insurers in line with the terms and conditions of the valuable item cover on your policy. Once we have this information we will of course bring your complaint to the urgent attention of the insurer and ask them to prioritise a response. Globelink and the insurer of your policy are committed to treating customers fairly and we recommend you refer to your policy wording for details of the claims complaints procedure which includes an independent arbitrator should you not agree with the insurers final decision.
Disapointing and Stressful experience, case still open
My first experience with Globelink was fine. Easy to sign up. I then sustained an injury abroad and had to open a claim. The lady on the phone was absolutely lovely.
Since then, it has been a disaster. They seem reluctant to progress anything and I have to call repeatedly for updates (which there never are!)
Yesterday I spoke to a Globelink representative on the phone who said my documents had been shared weeks ago with a third party responsible for paying claims. I followed up directly with the third party who say they haven't receieved anything.
I have had to share my documents at least 3 times.
I have given my account details 2 times.
I have had to share my policy with the third party directly.
Every time I call they ask me to reshare everything.
Seems emails get lost in their mailbox. The people on the phone seem strangely on top of things but as soon as you put the phone down there is silence again. Where is it going wrong?
This is SO disapointing when the experience of making a claim due to injury is already so stressful. Please can someone contact me or escalate my claim and I will be happy to remove or update my review?
2023年2月27日
自発的なレビュー
Globelink Travel Insurance からの回答
Thank you for your feedback Georgia, We are so sorry that you have experienced some problems with the claims service. Please note that Globelink uses the services of the claims handlers appointed by the insurer of your policy, as we now have your claim number we will of course bring your complaint to the urgent attention of the insurer and ask them to prioritise a response. Globelink and the insurer of your policy are committed to treating customers fairly and we recommend you refer to your policy wording for details of the claims complaints procedure.
Globelink Travel Insurance からの回答
Thank you for choosing us. It is very important for us to have our customers satisfied. Travel safe!
Very good website with easy process to…
Very good website with easy process to subscribe. / register etc…
2023年2月16日
自発的なレビュー
Globelink Travel Insurance からの回答
We are really glad that we could provide you with the necessary policy and you were satisfied as a result! Thank you for choosing us.
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