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GO Outdoors - Alnwick レビュー 

658
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TrustScore 5段階評価の4.5

4.7

キャンプ用品店
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Willowburn Retail Park, Taylor Drive, NE66 2JH Alnwick, England, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

It's nice to find a store that welcomes dogs. The staff were very friendly. Sally, in particular, was a great help. She checked various prices and discounts available through Blue Light etc. Sally was... もっと見る

企業が回答しました

5つ星のうち3の評価

Product was as described, reasonable quality and a great price.We however did not receive an email stating that our order was ready for collection. We went to the store at Alnwick and the staff found... もっと見る

企業が回答しました

5つ星のうち5の評価

Well what can I say walked in the store with an hour to go and the way I was greeted was like I was the first customer of the morning. The manager and staff were so welcoming and helpful, fully recomm... もっと見る

企業が回答しました

5つ星のうち5の評価

Sally served is today and was extremely helpful helping me find walking shoes. She was very patient as we tried lots of fifferent brands ans sizes. Excellent service all round.

企業が回答しました

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Alnwick について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Willowburn Retail Park, Taylor Drive, NE66 2JH, Alnwick, England, 英国

4.7

優良

TrustScore 5段階評価の4.5

658件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(658)

過去12か月のレビュー数: 35,808件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Friendly and helpful staff

2025年8月4日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Faulty walking shoes

I came in with faulty walking shoes. Russell dealt with the issue with great professionalism and understanding. First class customer service.

2025年8月4日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great staff at Gateshead TVTE

Great staff at Gateshead TVTE, I go in quite regular with my granddaughter, she loves tents. The staff go out of their way to help and are pleasant. Credit to the company.

2025年8月1日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Second to none staff

I recently visited the Go outdoors store in Alnwick to purchase some Leki trekking poles. Both the lady serving at the checkout and lady supervisor who was called to process a price match were an absolute delight to deal with. Both were so cheery, polite and helpful and it was a pleasure to deal with them.

2025年7月24日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

great store

staff helpful items were easy to find enjoyed having a good look around

2025年7月31日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shop and very helpful

Great shop and very helpful

2025年7月29日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Staff helpful and good range of goods…

Staff helpful and good range of goods at a decent price for members. I would have said 5 * except for the fact that I took my newly purchased raincoat on holiday and it somehow got lost without me having worn it at all so can’t vouch for its’ success as a waterproof😔

2025年7月29日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Alnwick

Great store, limited stock as you would expect in comparison to the larger stores for what we were looking for.

2025年7月25日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Charlie did a great job getting our…

Charlie did a great job getting our family of three into new rainproof jackets, just in time for a bad weather day. Lovely smile, plenty of knowledge and patience, made the process painless. Thanks !!

2025年7月19日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

All round outstanding shopping experience

The service I got from the guy who helped us was spot on. His knowledge was admirable and the explanation very easy to grasp. Very happy

2025年7月16日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Replacement 'pup' tent

We came in looking for a replacement 'pup' tent as our current one had failed
Whilst there was a reasonable choice, I was disappointed that none were on show erected, as has previously been my experience with Go Outdoors
I appreciate that tent displays are hugely costly in terms of space used, I think it is the only way for customers without a super-human spatial awareness to make an informed choice

2025年7月11日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shop to go to

Shop was very clean and tidy, staff were friendly in their greetings, and Debra who served me was very nice to talk to, and informed me deals I was able to get on my purchases.

2025年7月12日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Quick friendly service

Quick friendly service. Item we wanted was in stock on shelves

2025年7月8日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shop

Great shop, very helpful staff. I can't remember the young man's name but he gave me expert advice on the gas cylinder the converter I needed to make my camping BBQ set up work.
Another assistant gave good advice on the shoes I was choosing as well.

2025年6月28日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Well laid out store with helpfull

Well laid out store with helpfull, friendly staff

2025年7月6日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The store had exactly what I wanted and…

The store had exactly what I wanted and I was dealt with professionally

2025年7月3日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち4の評価

Staff were very pleasant and helpful on…

Staff were very pleasant and helpful on ground floor. Great range of products. Lift to upper floor a godsend for disabled people.
Would have been 5 star if not for some isles having products making it too narrow, lots of products too high to reach and no staff upstairs. Also long wait at checkout as only one til open.

2025年7月2日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We were helped with our chose of…

We were helped with our chose of outdoor jackets and walking trousers. Debz and Marie were exception with the great advice and gave us better understanding of the best items for our needs. We were searching for quite a few items of trousers with their help narrowed down to a couple.
The whole lay out of the store was just right and easy to navigate. Finally the ease of the sale was helped with also Seb and Russell, where we had forgotten some extra items which they picked exactly these for us, saving time.

2025年6月28日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant advice re camping gaz

Great customer service

2025年6月29日
自発的なレビュー
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち3の評価

I was amazed to find out the shelf edge price was only available with Membership …

I was amazed to find out that the shelf edge price was the discounted price associated with membership. It wasn’t even competitive with the microfibre cloth costing over £2 whereas you could get a pack of three in Sainsbury’s for quite a bit less. Discounted pricing of the other items was not competitive either, so I left buying the items I needed that day, but feel it unlikely that I will choose to shop with Go Outdoors in the future. What a missed opportunity for your business, a fantastic margin on a handful of goods rather than a loyal repeat customer.

2025年6月25日
GO Outdoors - Alnwick ロゴ

GO Outdoors - Alnwick からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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