I came in looking for a pair of hiking boots, the staff were incredibly knowledgeable and the selection of boots on offer was good. I spent about 45 minutes buying a pair of boots and was served b... もっと見る
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Friendly, knowledgeable & helpful staff who go the extra mile to make sure I left with the right walking shoes. Claire especially stands out for great customer service. Well done Go Outdoors!
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This shop is as asset to Altrincham. A really friendly store with a good level of stock. The staff are really welcoming and really know their stuff about the different clothing and equipment. I was se... もっと見る
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I went into the Altrincham store looking for a shorter length waterproof jacket and was served by Claire, she was very knowledgeable and found exactly what I was looking for. Claire then told me about... もっと見る
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企業情報
GO Outdoors - Altrincham (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
72 George Street, WA14 1RF, Altrincham, 英国
- 0161 694 8861
4.8
優良
357件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
So helpful- the staff were fantastic
So helpful- the staff were fantastic, spent ages with us, trying on different backpacks and advising on sleeping bags and mats.
2026年6月1日
GO Outdoors - Altrincham (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
extremely helpful
Claire was extremely helpful, I was looking for children’s gloves in June and she found a selection from the back room, including some discounted ones that were perfect.
2026年6月8日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
GO Outdoors - Altrincham (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Camping
I came in looking for information on outdoor camping and to look at potential tents . I was served by Claire who was absolutely fantastic. Her knowledge was so useful ! . I highly recommend visiting for the friendly and un intimidating expertise .
2026年6月8日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Altrincham (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Advice regarding walking shoes
I only went into Altrincham branch to buy some new rubber plugs for my walking stick.I spoke to Christine, and she gave me useful and relevant information regarding a different product, (walking shoe Merrell) even though I had no intention of buying anything else, during that visit.
Subsequently, I returned to the shop, and bought the shoes Christine recommended with wonderful help from Claire
2026年5月14日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Lovely experience in Go Outdoors….
Lovely experience in Go Outdoors Altrincham today. Claire was very helpful, advised on anything needed, genuinely couldn’t have been happier with Claire’s service, she was lovely! Enjoyed having a little chit chat
There was also another male worker in the shop who was also delightful!
10/10 service, highly recommend!
2026年5月27日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great products, excellent service
Great products. We found exactly what we wanted. Friendly, helpful staff. Good price.
Excellent!
2026年5月25日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
They were super helpful
They were super helpful! We didn't have much idea what we were on about but they new everything! Clair was so so helpful, berry friendly and explained everything to us!
2026年5月25日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jade looked after me and helped me find…
Jade looked after me and helped me find the perfect boots for my hike! She explained how to find the right fit and what to look for. Perfect service!
2026年5月22日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you Clare
Served by Clare at Altrincham branch. Clare has been very patient and helpful the whole time. Really impressed. Thank you!
2026年5月20日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great Service
Phoned up to see if they had any wellies in stock. Jade took the call - asked what sizes and confirmed they were in stock. When I arrived at the shop she remembered the call and had already retrieved a variety of wellies in the sizes needed and they were waiting for us.
Absolutely brilliant service. 5 star
2026年5月20日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Map purchase
Rang the store a couple of days ago to confirm stock of OS map and spoke to a very helpful person who confirmed price and stock level.
Call in to store today and was helped by Jade who remembered the call and sorted out renewal of my members card and completed the purchase.
Very pleasant and knowledgeable.
2026年5月19日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A Berghaus storm cloud jacket was £120…
A Berghaus storm cloud jacket was £120 in this store. On Amazon you can get them for £85. Have to be a member for discount. Member of what....It's a shop that scams people. The old guy assistant was very odd. Constantly walking by me while I was looking around. Overpriced and not welcoming.
2026年5月16日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
We’re really sorry to hear that you’re disappointed with our membership and pricing.
Our membership is designed to give customers access to exclusive offers and savings on outdoor gear, but we appreciate that you’ve found the item at a lower price elsewhere.
We do offer a price match service at GO Outdoors, and full details of how this works can be found on our website here:
https://www.gooutdoors.co.uk/pages/price-match
We have reached out via Trustpilot so we can obtain further information on your mentioned store visit.
Thank you for your feedback, we’ll make sure this is shared internally as we’re always looking at ways to improve our offering. We do hope we can provide a better experience for you in the future.
Kind Regards
GO Outdoors Customer Care.
Positive experience
All staff are very friendly, welcoming and knowledgeable. It's always a positive experience visiting the Altrincham store.
2026年5月12日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jade at the Altrincham store was…
Jade at the Altrincham store was amazing! She helped me prepare for my child’s DofE trip…Thank you!
2026年5月2日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Fabulous Customer Service
Fabulous Customer Service by the extremely knowledgeable Chris T. Helped my wife choose the right shoes and explained the differences between each of them well.
Really pleased we made an effort to go to the local store rather than buy online.
2026年5月2日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks Abbie!
Abbie was so helpful when I came in to the store asking about water purification tablets and the difference between the different products! Really helped me make right decision - thanks Abbie!!
2026年4月29日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The staff pleasant and helpful
The staff pleasant and helpful. Good customer service with plenty of useful advice.
2026年4月20日
GO Outdoors - Altrincham (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited today to buy walking shoes
We visited today to buy walking shoes. Chris T was excellent and he gave us great advice on choosing the best type and size. Very good customer service.
2026年4月25日
自発的なレビュー
GO Outdoors - Altrincham (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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