GO Outdoors - Ayr (Express) レビュー 

97
TrustScore 5段階評価の5

4.9

Kyle Street 3, KA7 1RL Ayr, Scotland, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Scott did a fantastic job, as usual, at helping me pick the right Victorinox tool today. The stock had the usual selection of multi-tools for sale, which absolutely suited me fine. Friendly staff o... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff are always polite, very helpful and friendly. I never feel rushed or pressured when shopping there even though the shop itself is very narrow. Great selection clothing and footwear.

企業が回答しました

5つ星のうち4の評価

It would have been 5 stars I will tell you when I get to the end. 5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and ad... もっと見る

企業が回答しました

5つ星のうち4の評価

Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Ayr (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Kyle Street 3, KA7 1RL, Ayr, Scotland, 英国

4.9

優良

TrustScore 5段階評価の5

97件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(97)

過去12か月のレビュー数: 35,625

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service in Ayr store

To be able to speak to someone in store who could sort out my order problems very quickly , was brilliant. I had been trying for 2 days to complete an order online without success , due to technical errors. He placed an order for me and it arrived to the store in 2 days.

2025年5月25日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち5の評価

A great experience

I went into the Ayr store wanting a lightweight full zipped fleece. The assistant who greeted me was very helpful, he had more idea than I did and produced several alternatives. I was really happy with this and tried on two, I picked my favourite and he volunteered that If I was a member it would be cheaper. So I went with this option and paid £5 membership and got the fleece for £20 instead of £36, I was very pleased. I was given a voucher for £5 off my next purchase, so I probably be back pretty soon.

2025年5月19日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Faulty rucksack

I brought back a rucksack which had been purchased at the Blacks store. The straps had torn on the second use but I no longer had the receipt as it had only been used for DofE last year. The manager (Cath??) managed to find the price even though it was no longer stocked and arranged for a refund/replacement. 5*service. Thank you.

2025年5月3日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Polite and helpful

Polite and helpful. Also good quality gear. For me, never a question about retuning hiking trainers that keep wearing out. Not a shop problem but even big brands making to a cost!!

2025年5月10日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

This is my 2nd visit to this store in…

This is my 2nd visit to this store in recent weeks & the service is fantastic particularly with one staff member in particular asst002 clerk007
This gentleman with a Manchester accent helped me organise my North face shoes online as they had not my size in store & delivered within 2days.
Yesterday my daughter required a pair & this same chap assisted us in store which my daughter has already mentioned she doesn’t what to wear any other shoes as they were North face as well.
When I can get assistance like this then there is no need for me to go anywhere else & I would imagine that will be the case with anyone who asks us about this store
Much appreciated help & keep up the best service any shopper can ask for
Tommy Calder
Ayr

2025年4月20日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff in the Ayr store are very…

Staff in the Ayr store are very friendly and happy to help

2025年4月16日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service

Great service. Friendly and knowledgeable staff. Extremely helpful

2025年4月15日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good quality items and the discount…

Good quality items and the discount card reducing prices makes it an even better buying experience. Friendly staff and approachable if you need to ask questions.

2025年4月8日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shop

Great shop. Large selection of items at really good prices. Worthwhile being a member to get the best discounts. Friendly staff members. Happy to shop here and I'll definitely be back

2025年4月8日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great staff!

The staff were really helpful and went out of Thier way to help us. Really nice shop to visit. 🙂

2025年4月4日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Overall experience

Second time visiting the express store in Ayr, great very experienced sraff and knowledgable around the right kit for you for the right price. I hike and wild camp mostly and they were a great help in letting me know what is on its way into the store. I have been to GoOutdoors for the past few years testing diffrent bits of kit to find my ideal set up to which I've had a great experience each time.

2025年3月30日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The assistant was very informative and…

The assistant was very informative and gave great advice.

2025年4月3日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Staff member was super helpful

Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card

2025年4月1日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good experience

Helpful and friendly staff, well stocked shop.

2025年3月26日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great place

Excellent service and
Great discounts when joining up
Small fee converts to a voucher for the same price
It's a win win shopping experience

2025年3月22日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Great shop…

It would have been 5 stars I will tell you when I get to the end.
5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and advice.
That was my planned purchase for the day complete until I saw a pair of brasher trousers that I already have.
I decided to buy a new pair. I had already chosen the boots and a membership card. After I had paid the person on the till told me that I would be entitled to £5 off my next purchase, why didn’t she tell me that before I paid for all three items. Disappointed that the assistant couldn’t have pointed this out.

2025年3月19日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great store

Great store, staff always fantastically helpful

2025年3月17日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Very helpful staff nothing a problem…

Very helpful staff nothing a problem for them

2025年3月17日
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A great value product.

Great value product, knowledgeable staff and very good service. First time, a good experience, will return.

2025年3月14日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service

Assistant was friendly and told us about being a member excellent service

2025年3月10日
自発的なレビュー
GO Outdoors - Ayr (Express) ロゴ

GO Outdoors - Ayr (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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