The staff at the counter, Leo and Charlotte, were very approcable, friendly and helpful, and helped us with our membership and pricing on wet weather gear bought for university. We thought we'd write... もっと見る
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所在地
所在地を変更Rose Lane, EX32 Barnstaple, England, GB
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レビュアーのコメントを見てみましょう
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... もっと見る
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The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... もっと見る
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Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... もっと見る
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企業情報
GO Outdoors - Barnstaple について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Rose Lane, EX32, Barnstaple, England, 英国
4.9
優良
287件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time going to this store today…
First time going to this store today and was helped by the amazing Kevin. He was so attentive, took time to explain products to us and went above and beyond to help us find what we were looking for. Other staff members were stood around talking and Kevin was aware we needed help and came straight over to us! A credit to the team and a great example of go outdoors staff! Thank you Kevin
2026年1月31日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Happy chap.
Kevin, an absolute star! Had him running backwards and forwards to the warehouse collecting different boots, nothing was too much trouble. Can’t fault the staff in the new store so far.
2026年1月28日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Barnstaple からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and value.
I previously purchased two merino long sleeved base layers, to compare and contrast different brands. It turned out that the considerably cheaper one was far better quality! I returned the more expensive one and received an instant full refund. I recently went back to buy the same top for my partner, and the leggings for myself. Your assistant Brad could not have been more helpful, and ordered the top for delivery to store. Today I received the notification that it was ready to collect, and my other half is now considerably more cosy than she was! Many thanks Go Outdoors, and Brad in particular.
Thanks for your response. However, it seems like your reply is ai generated guff, a standard response to a 5 star review.
The reason I took the time to post a review was to say thank you for the customer service provided by a specific member of staff, as well as your general value for money and choice.
People make a brand, and friendliness counts for a great deal, particularly in this day and age.
2026年1月15日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Jeremy served me today and was…
Jeremy served me today and was incredibly helpful. I had a tough time picking boots but it was no trouble for him going to the stock room repeatedly to get different boots and sizes.
Would recommend this store, clean, tidy and very well stocked, with helpful informative staff.
2026年1月14日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Frst time shopping here
Frst time shopping here. All staff were attentive without being overbearing.
Some good sale items will call in again
Derek Martin
2026年1月8日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The assistance of your staff
The assistance of your staff, namely Kev and Brad, was impeccabe and professional. I give them a high recommendation for their knowlegeable help.
2026年1月8日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
good prices
good prices, good jacket for the price of a pack of tobacco and friendly service
2026年1月5日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kevin was a great help
Kevin was a great help, steering me in the right direction around the right shoe and size to go for. Thank you.
2026年1月6日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Man with a top knot is pretty epic and…
Man with a top knot is pretty epic and very helpful.
2026年1月5日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Walking shoes
The assistant,Ben, was very helpful in my search for new walking shoes. There was a large selection in the store.
2025年12月30日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Barnstaple からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Kevin
The staff member, Kevin,was very knowledgeable about the coat that I require. He looked up the item on the phone to review on the internet site. Walked us over to the men's coat section and found said coat. Very positive experience. Will now return to the store to purchase other items as we have received first class service.
Many thanks Kevin.
2025年12月22日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff member Kevin was superb today
Staff member Kevin was superb today - expert advice and very keen to help us find products and answer any questions. Great experience and would defo shop here again.
2025年12月20日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
GO Outdoors - Barnstaple からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The staff member by the name of Kevin…
The staff member by the name of Kevin was very helpful.
He provided excellent
service and good communication.
Would happily shop there again
2025年12月17日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We were helped to buy the right boots…
We were helped to buy the right boots by Connor who really put himself out to serve us.
2025年12月5日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
GO Outdoors - Barnstaple からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Gabriel was very helpful while we were…
Gabriel was very helpful while we were choosing walking boots . He was very polite and nothing was too much trouble .
2025年11月29日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
BEN You're a star…
Ben was amazing,he took the time to search out the boots my son wanted and didn't just brush us off when they weren't on the right shelf,he offered an alternative and went looking again, he finally found them and made my sons day when he handed them over. Thank you so much Ben .You're a credit to the store.
2025年11月29日
自発的なレビュー
GO Outdoors - Barnstaple からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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