I popped into the Berwick-upon-Tweed store looking for a warming fleece for my holiday. Staff were on hand to advise what would be best and showed me the latest new arrivals. A very pleasant shopping... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... もっと見る
企業が回答しました
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... もっと見る
企業が回答しました
Alisha is such a great member of staff to have at go outdoors. She took the time to help me find all the things I need and gave the best advice on what trousers/coats would be best for me and the trip... もっと見る
企業が回答しました
企業情報
GO Outdoors - Berwick について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Beside the A1167, TD15 2QT, Berwick, 英国
- 01289 543120
4.9
優良
3544件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cheryl at the checkout was lovely 😊
2026年9月2日
自発的なレビュー
GO Outdoors - Berwick からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Alisha served us today to a RAB down…
Alisha served us today to a RAB down jacket. She was patient eager and knowledgeable. She advised us well as my husband was tall and thin and needed to try M and L sizes and they were all wired in for security. She is a great asset to the store in Berwick well deserving of a bonus! Staff member of the week! Thanks Sue & Graham
2026年9月2日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really well looked after by Aieisha
Really well looked after by Aieisha. Fantastic customer service. Ensured I will use this branch again.
2026年9月1日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Aleisha very kind 👍👍
2026年9月1日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great Staff
I was served by Aieisha and have to commend her on her friendly helpful attitude.
2026年9月1日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheryl was very friendly and helpful at…
Cheryl was very friendly and helpful at the till, great service!
2026年8月29日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoors - Berwick からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I like the layout and range of products…
I like the layout and range of products in the Go Outdoors stores. They are so dog-friendly they even provide free doggy treats. The staff are always helpful and polite. And having a membership card provides good discounts!
The company seems to get everything right.
2026年8月13日
GO Outdoors - Berwick からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff rude and disrespectful
Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same person when asked to find price of item as no label on shirt ( hardly the customers fault) was snappy when talking then snatched item and walked away , whole attitude was awful. We tried to resolve at store level but they wanted to review CCTV customers view counts for nothing , staff member unable to apologise as in managers office upset!
Only positive was the young man who served on the checkout treated customers with respect and kindness
Have shopped in that store for years and always found staff lovely prior to today .
2026年8月29日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thank you for your review. I am very sorry to hear about your recent experience and that the service you received did not reflect the standards you have come to expect from us.
We appreciate your feedback regarding the assistance you received in store and understand how disappointing it must have been to feel that your concerns were not handled in a positive and professional manner. It is encouraging to hear that the colleague who served you at the checkout provided the level of service you would expect, but I am sorry that this was not consistent throughout your visit.
We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details and some additional information regarding your visit. Once we receive these details, we will ensure the matter is reviewed with the relevant store management team.
Please accept our sincere apologies for the disappointment caused, and thank you for bringing your concerns to our attention.
Kind Regards
GO Outdoors Customer Care
Cheryl served us today
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
2026年8月27日
自発的なレビュー
GO Outdoors - Berwick からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
So very helpful and cheerful service by…
So very helpful and cheerful service by the lovely Cheryl. The lady is an asset to your company. Huxley says thank you for the doggy treats.
2026年8月26日
自発的なレビュー
GO Outdoors - Berwick からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Josh was great what a lovely member of…
Josh was great what a lovely member of staff very kind and courteous thank you
2026年8月22日
自発的なレビュー
GO Outdoors - Berwick からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Another great shopping trip in Go…
Another great shopping trip in Go Outdoors. Attentive service from Paul for wellies and sandals as well as on the till. Thank you!
2026年8月16日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good knowledgeable customer service from Paul at Go Outdoors Berwick
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boots and a good fit. The store also has a great selection of walking shoes and boots, with plenty of choice. Excellent customer service — highly recommended!
2026年8月16日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Brilliant. Went in to get a a tent and air mattress for a last minute camping trip, Cheryl was amazing at giving us recommendations and advice. Would definitely recommend popping in!
2026年8月14日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Go outdoors berwick
The store is always well stocked and very rarely will you go in looking for something and not find it! Customer service is always great, everyone is helpful and plenty knowledge amongst the staff. Served by Cheryl who is always a friendly face providing great customer service.
2026年8月2日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great choice available
Great choice available, both on-line and in store. Very competitive pricing for members.
2026年7月28日
GO Outdoors - Berwick からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience
Great experience, very welcoming and staff always seem to enjoy what they do
2026年7月28日
GO Outdoors - Berwick からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Popped into the Berwick store last…
Popped into the Berwick store last month whilst on holiday in Northumberland we met the lovely Cheryl at the checkout who was such a delight to chat to and gave great customer care she also gave us some treats for our dogs when she discovered we had left them outside in the camper van 🐕🐕
2026年7月6日
自発的なレビュー
GO Outdoors - Berwick からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
GO Outdoors - Berwick からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。