GO Outdoors - Birmingham (Express) レビュー 

236
TrustScore 5段階評価の4.5

4.7

35 Union Street, B2 4SR Birmingham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... もっと見る

企業が回答しました

5つ星のうち5の評価

Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Birmingham (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

236件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(236)

過去12か月のレビュー数: 35,808

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

great advice for first time campers

Leah was very helpful and offered valuable advice for a first time camper! She kindly talked me through various sleeping bags and explained their different values to help me make an informed decision.

2024年7月24日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Alan

Today I went to go outdoors looking for camping stuff and to my surprise they had everything I needed really nice experience I loved it

2024年7月23日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service from Lamisha

Excellent service from Lamisha. She was helpful and friendly, and dealt with everything that I needed.

2024年7月23日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Grate service from Alan and Lamisha

2024年7月23日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very happy with service

Very happy with service. Was served by Lamisha who was able to advise me on my purchase (walking boots)

2024年7月22日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from ed and lamisha

Great service from ed and lamisha, thank you very much, you were both very helpful 😀

2024年7月22日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly and helpful staff, good value for money

Came in to the store, asked one of staff members where the thin waterproofs were he showed me, asked some questions about what I was looking for and then gave me some helpful advice.

Spoke to the person at the till who was friendly, and she explained the membership system which helped me save some money on my purchase, overall helpful and friendly staff and glad i bought the jacket here i really like it, thank you.

2024年7月4日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ed was helpful

Ed was helpful

2024年7月21日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Jade was so helpful

Jade was so helpful, I was buying shoes in a hurry and she made it very easy, thanks

2024年7月15日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent Staff

Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpful with no pressure to buy and that made us feel very comfortable. Served by Ed who gave good advice on how to clean and waterproof them. Excellent service.

2024年7月18日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great experience with click and collect…

Great experience with click and collect Go Outdoors Union St Birmingham. Thank you Jade and Lamisha for helping me collect my amazing berghaus air shelter. You were right it did only take 5-10mins max to set up single handed and it’s a great piece of kit 🙌🙌

2024年7月16日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

My son and i are novices to putdoor…

My son and i are novices to putdoor activities, especially camping. My son had his first camping trip so we went to the Go outdoors branch in city centre. We found the staff to be very friendly and helpful which eased my worries and this made my shopping experience go smoothly. I received great discounts with my Duke of Edinburgh Discount card. Overall a great experience

2024年7月6日
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち4の評価

A pleasant experience

You had just what I was after and your staff were pleasant and helpful

2024年6月25日
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thank you Alan and team!

Alan was extremely helpful today. He knew alot about all the products, he went above and beyond i have all the essentials for my next camping trip his colleagues from upstairs were really helpful too.

2024年6月13日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

it was a perfect experience

it was a perfect experience , imand i want to thanks the two guys in your store (ED+Dooie) really ,i am satisfied. i am coming to you store rugulary, i didn't face any bad notices .again , guys , thank you to your respecfull and friendful .
Asiri

2024年5月28日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち1の評価

Truly disgraceful.

Truly disgraceful.

Ordered an expensive jumper for Father’s Day. They delivered a map for the Isle of Raasay instead.

I went into the store to obtain a refund. The gentleman dealing with the refund ‘reassured me’ that this happens ‘all the time’. Why is this happening all the time?

The gentleman then spent five minutes swearing at his computer because it would not process the refund. He then apparently processed the refund via a different system. Ten days have passed and I have not received the refund.

If I do not receive the refund tomorrow, I intend to report Go Outdoors to Trading Standards.

Do not waste your money and time with Go Outdoors. Buy direct from the supplier.

2024年6月7日
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We were served today by Kyro and Ed

We were served today by Kyro and Ed. They were very attentive and found everything we were looking for.

2024年6月6日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ed and the other staff were friendly…

Ed and the other staff were friendly fast and helpful. All great.

2024年6月6日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The staff were friendly and welcoming…

The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door.
Liaised with three staff who were able to provide me with some advice and knowledge of the product in order to make an informed decision about the products bought.
Acknowledgement to Ed, Ollie & Chloe.

2024年6月1日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ed was a top bloke and helped out a lot…

Ed was a top bloke and helped out a lot with the stuff I wanted to buy. Really knew his products and price ranges. Very impressed!

2024年5月30日
自発的なレビュー
GO Outdoors - Birmingham (Express) ロゴ

GO Outdoors - Birmingham (Express) からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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