Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... もっと見る
企業が回答しました
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... もっと見る
企業が回答しました
Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... もっと見る
企業が回答しました
企業情報
GO Outdoors - Birmingham (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
35 Union Street, B2 4SR, Birmingham, 英国
- 01212 271996
4.7
優良
236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful staff
Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and not long after leaving the store it started to rain but we had our new Berhaus coats so we were fine 😀
2024年9月25日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Went in there just do browse and do some research without the intention of buying anything but one of the staff was really informative and helpful.
2024年9月24日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The store was rather small and lines…
The store was rather small and lines were limited but customer service, the young lady was helpful and I joined up for the discount at her suggestion.
2024年9月21日
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The staff were amazing.
The staff were amazing.
Especially the short and tall lad in the Birmingham City Centre off High Street. Union Street.
2024年9月10日
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing experience!
I had an amazing experience at Go Outdoors! As a first time hiker, the staff were so helpful and attentive and a special shout out to Alan who went that extra mile! I will definitely be returning.
2024年8月31日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Birmingham (Express) からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Alan GO Birmingham very helpful
Alan At GO Birmingham centre was very helpful and great to deal with as I had a few questions about the Merrell walking shoes.Shoes purchased and I would recommend Alan and GO staff.
2024年8月23日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Able to swap item with no fuss
I brought the wrong-size version of a tent and was able to swap it with no fuss. Thanks for to Ed and the team.
2024年8月19日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff member in the…
Very helpful staff member in the Birmingham city centre store.
2024年8月18日
GO Outdoors - Birmingham (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
5* From initial telephone enquiry to…
5* From initial telephone enquiry to check stock availability, to being reserved for me and then polite, friendly and efficient service from Chloe. Thank you to all.
2024年8月17日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Birmingham (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great store for outdoors and helpful staff
Great smaller Go Outdoor store in Birmingham city centre. Though being smaller version of their storez s, they had everything that one would need for outdoor activities. The staff, Chloe V, was great to help me select things and offered great advice. Great products and service overall.
2024年8月3日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Went into the Birmingham store and was…
Went into the Birmingham store and was greeted and looked after by Lamisha.
She helped from start to finish with my shopping experience which was made to be most pleasant.
Lamisha is a credit to Go Outdoors!
Thank you for your help.
2024年8月4日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Staff didn't remove the security tag.
While my time in the shop was good enough, when I got home I discovered that a security tag was still on the jacket that I had purchased. No alarm sounded as I left the shop, so either the tag is faulty or the sensors by the exit are not working properly. I had to return the next day to have the tag removed.
2024年7月24日
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you Alan for your friendly customer service
Friendly and helpful customer service. The membership seems like it’s worth it.
2024年8月1日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good service and great choices.
Great service and good stock levels. I was able to get the size I wanted without any trouble. Other retailers don't provide all/adequate size information.
2024年7月20日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Jade was so helpfull with getting my…
Jade was so helpfull with getting my size appreciate it so much really polite and friendly staff thank you so much
2024年7月31日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and good customer service…
Very helpful and good customer service from Lamisha
2024年7月29日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Convenient …
It was convenient to have it delivered to my nearest store. Excellent system advised when it was ready for collection.
2024年7月27日
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff were helpful and knowledgeable of…
Staff were helpful and knowledgeable of products I shall shop there again.
2024年7月17日
GO Outdoors - Birmingham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。