I was a tad overwhelmed with the vast options on waterproof trousers, jackets & shoes and a team member went through all the options and got me sorted. I'm also now a member and will be back for more... もっと見る
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Disappointed on a recent visit to Bury go outdoors store.staffing levels seemed inadequate.it took me some time to get some assistance.plus a less than enthusiastic server forgetting to remove the se... もっと見る
企業が回答しました
I visited the Bury store to buy new walking boots and was served by David B. David was a pleasant and knowledgeable guy who spent time with me to establish my needs before going through my options,... もっと見る
企業が回答しました
Although lacking in some items especially mountaineering boots otherwise very good store. Staff helpful in purchase of boots, paramo jacket, gloves and beanie. Elaine very helpful
企業が回答しました
企業情報
GO Outdoors - Bury について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
52 Angouleme Way, BL9 0BT, Bury, England, 英国
- 0161 393 9361
4.8
優良
3802件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although lacking in some items…
Although lacking in some items especially mountaineering boots otherwise very good store. Staff helpful in purchase of boots, paramo jacket, gloves and beanie. Elaine very helpful
2026年10月24日
自発的なレビュー
GO Outdoors - Bury からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
New shopper
I was a tad overwhelmed with the vast options on waterproof trousers, jackets & shoes and a team member went through all the options and got me sorted. I'm also now a member and will be back for more thanks to Leo who served me
2026年10月24日
自発的なレビュー
GO Outdoors - Bury からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
helpful professional
Neil was very helpful professional and polite, he went out of his way and i thank him. The cashier was very nice and well mannered. Would shop again
2026年10月22日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Bury からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Got help with my membership today when…
Got help with my membership today when it got deactivated. Eve helped me get the membership discount which saved me lots of money. Thanks Eve!
2026年10月17日
自発的なレビュー
GO Outdoors - Bury からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Visited Bury on October 8th
Visited Bury on October 8th - great experience. Served by Lee, very professional, friendly and knowledgeable
2026年10月8日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
great Customer Service
Ben gave great customer service and product knowledge. Would definitely go back.
2026年10月15日
自発的なレビュー
GO Outdoors - Bury からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Disappointed on a recent visit to Bury…
Disappointed on a recent visit to Bury go outdoors store.staffing levels seemed inadequate.it took me some time to get some assistance.plus a less than enthusiastic server forgetting to remove the security disk on my £140 purchase.i didn't discover this until the next day.this meant a 10 mile return visit to store to have it removed.
2026年10月11日
自発的なレビュー
GO Outdoors - Bury からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ben made our experience enjoyable and…
Ben made our experience enjoyable and easy; he took the time to ensure my mum was happy with her boots. Ben was happy to give useful advice and his kind and thoughtful personality made the experience a breeze.
2026年10月11日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thanks Thando &Emily ~~
2026年10月11日
自発的なレビュー
GO Outdoors - Bury からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Thando was absolutely fantastic when…
Thando was absolutely fantastic when she served us at the store
2026年10月10日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
5 stars for the attention to service I…
5 stars for the attention to service I received from Josie at the Bury store -she went above and beyond - so thank you Josie BUT ONE STAR FOR YOUR REORGANISATION INTO BRAND NAMES - I wanted a ladies coat and had to go around all the different brand name areas instead of choosing a coat in a section with all ladies coats available in one place - very misguided reorganisation from the hierarchy - you have lost a customer who always came to you first for my outdoor clothing and accessories - please re-think your new policy - from a loyal but exasperated customer.
2026年10月10日
自発的なレビュー
GO Outdoors - Bury からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience
I visited the Bury store to buy new walking boots and was served by David B.
David was a pleasant and knowledgeable guy who spent time with me to establish my needs before going through my options, helping me to narrow down which were possibles for me. He then patiently brought out different sizes for me to try, offering his opinion about the fit of each. We eventually arrived at a pair of Scapa boots which were extremely comfortable and with my member discount, I bought at a price cheaper than anywhere online.
So - top marks to David B., top marks to Go Outdoors Bury. Even the lady at the checkout was lovely.
2026年10月7日
自発的なレビュー
GO Outdoors - Bury からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I went in for a half zip fleece and was…
I went in for a half zip fleece and was helped by Madi. She was very knowledgeable and helpful and was able to find me exactly what I was looking for right away! Amazing customer service
2026年10月3日
自発的なレビュー
GO Outdoors - Bury からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Store layout change
Madi was really helpful discussing different brands and how the layout had changed at our local store. Thanks for the help Madi!
2026年10月4日
自発的なレビュー
GO Outdoors - Bury からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We went back to bury store to return a…
We went back to bury store to return a faulty item. I didn't have my receipt, we was helped by Kiera who took the time to search through my account and find the purchase, she then took the time to go through a replacement item as our faulty one was no longer available.
Kiera was extremely helpful and very professional.
5 stars 🌟 🌟🌟🌟🌟
2026年10月3日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
bicycle tyre replacement.
Tom replaced a tyre innertube, fast and great service at a very good price. 👍
2026年9月28日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Won't be shopping here anymore!
Ordered 2 pairs of trousers for click & collect, both in short leg.. was sent 2 trousers in regular leg and one pair wasnt even the colour I ordered?
Won't be shopping here again!
2026年9月16日
GO Outdoors - Bury からの回答
Thank you for sharing your review.
We are sorry to understand that you have received the wrong style of trousers from your order. We can appreciate how frustrating this can be to happen especially when the order was placed with us in good faith.
Upon reviewing your order we can confirm that you have been in contact with our customer care team regarding the issues and a returns label has been provided to you.
All the feedback that we receive is important and your order issue has been raised with our warehouse team for a further investigation to take place on how this occurred.
We do hope you will allow GO Outdoors the opportunity to improve on the experience had.
Kind regards
Go Outdoors Customer Care Team
A great shopping experience today… the…
A great shopping experience today… the shop assistant Luca was very helpful and patient… also very caring and thought I may had left a previously purchased item at the clothing rack where we first started the conversation. Excellent service Luca and thanks!
2026年9月26日
自発的なレビュー
GO Outdoors - Bury からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service
I was mostly served by Ben on footwear and he was super helpful, friendly, and polite, even though it was early and I was asking lots of questions. All colleagues that interacted with were great. It makes a difference when everyone’s pleasant and friendly. 100% on service. Thank you all.
2026年9月26日
自発的なレビュー
GO Outdoors - Bury からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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