Cammy was an absolute legend for going the extra mile to track down that final tent. It was a bit of a bummer to find out it was just the display model. He didn't hesitate for a second though and star... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Karen was such a lovely and helpful salesperson. She seemed genuine as she gave great advice without being pushy. We were in the shop towards closing time yet didn’t feel rushed. I felt good about the... もっと見る
企業が回答しました
Bike section at Go Outdoors Coatbridge are exceptional! Always go over and above! Very helpful and always full of knowledge! Thank you to Reece and Codie in our recent numerous visits to the store and... もっと見る
企業が回答しました
I was browsing walking boots and a member of staff was in the area, allowed me to browse for a bit which was nice, then asked if I was ok. Karen was super helpful and extremely knowledgeable when reco... もっと見る
企業が回答しました
企業情報
GO Outdoors - Coatbridge について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Locks Street, ML5 3RT, Coatbridge, 英国
- 01236 803471
4.8
優良
4339件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Top Class Service
Came in for a new pair of hiking boots at Coatbridge. Cammy was brilliant - top class service. Patient annd knowledgeable. Only complaint I have is you need to stock more of the popular shoe sizes such as a 9.
2026年7月11日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Floor Staff were a great help with…
Floor Staff were a great help with picking my trainers as I couldnt get a size that fit but she found them for me. and girl at the till Hazel was very patient and polite as my card was playing up.
2026年7月11日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good prices on quality items
Good prices on quality items. Excellent discount for members and very helpful knowledgeable staff.
2026年6月27日
GO Outdoors - Coatbridge からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I am still waiting on an email to say…
I am still waiting on an email to say it’s ready, and with 3 days left of my holiday it’s of no use
2026年6月27日
GO Outdoors - Coatbridge からの回答
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback
From investigating your order, we can see that your item was in stock and ready for collection. However, you did not receive the email notification to advise this. We understand this meant you were unaware that your order was ready, and we sincerely apologise for the inconvenience caused. This issue has been raised and is currently being investigated further.
As the order was not collected, it has been cancelled and a full refund issued back to the original payment method. Please allow 3-5 working days for this to show in your account.
We do hope that you will choose to purchase from Go Outdoors again in the future to provide us with the opportunity to improve on your experience.
Kind regards,
GO Outdoors Customer Care Team
New hiking boots
We went to Go Outdoors to get my daughter a new pair of hiking boots.
We were assisted by Karen who gave lots of helpful tips about ensuring my daughter had the correct fitting boots.
Thanks Karen!
2026年7月8日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Showing items in stock in line
Showing items in stock in line. Driven over 2 hours to buy something and they don't have any! Manager Stuart had a terrible attitude when I asked him why this was and I had driven 2 hours.
2026年7月11日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
We are sorry to hear about you experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
We have contacted you via Trust Pilot to request further details so that we can look into this further. We would appreciate you replying at your convenience.
Thank you for providing your feedback.
Kind regards,
GO Outdoors Customer Care Team
Always check you have correct items when you pay online to collect instore
I ordered and paid for 2 Berghaus recliners to be collected at Coatbridge. I received my email that they were ready to collect and travelled the 90 minutes to collect them the next day. On arrival the order could not be located but we were given items from the shop floor. We loaded them in the car and drove home only to discover we had been given the wrong chairs. These were the compact ones. I phoned the store to explain and was basically told that this could not happen at all. I had to travel the 3 hour round trip the next day to exchange the chairs for the correct ones. Lesson learned to check goods before driving off
2026年6月26日
GO Outdoors - Coatbridge からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Easy to order online
Easy to order online.
Easy in store return.
Only minor quibble is that I had to return for a refund and then reorder different size rather than an exchange. Refund did come through quickly.
2026年6月25日
GO Outdoors - Coatbridge からの回答
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
after a mess up from the online team…
after a mess up from the online team and having to cancel and re order my stuff , cammy and emma where amazing from start to finish. outstanding 👌🏼
2026年7月6日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Visited the Coatbridge store today
Visited the Coatbridge store today. Codie and Chloe were very knowledgeable, helpful and cheery. Thank you for your help today. I will defo be back for more camping equipment.
2026年7月9日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Karen…
Excellent customer service from Karen when picking a pair of walking boots for my daughter.
2026年7月9日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service from Hazel!
2026年7月9日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
GO Outdoors - Coatbridge からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Karen was fantastic in helping us get…
Karen was fantastic in helping us get kitted out for summer hiking, phenomenal service
2026年7月9日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff were informative and helpful when…
Staff were informative and helpful when we needed to navigate shopping.
2026年6月22日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
We were helped today by Ross in the…
We were helped today by Ross in the Coatbridge store. Couldn’t ask for a more friendly, helpful guy, who was more than happy to help and answer our many questions :)
2026年7月7日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Hiking Boot Shopping
Popped into the Coatbridge store to get a pair of walking boots and was assisted by Faith who was very helpful and polite.
2026年7月5日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Been a regular customer since the…
Been a regular customer since the Coatbridge store opened. Dropped in for new walking shoes. It was pretty busy but Faith was excellent. Thank you.
2026年7月5日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Coatbridge ship is so much better laid…
Coatbridge ship is so much better laid out and actually was nice to shop in it. Karen helped getting my sons boots and the lady who works on tills with glasses is always pleasant and easily to deal with
2026年7月6日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff helpfulness
I placed a click and collect order with the store and they had some system issues which cancelled my order but when phoning the store they advised they had part of the order put by and we could collect. The next day the store was showing an item from our order as available online so we contacted the store again before visiting another store instead. The store couldn't be more helpful and they went to look for the item. They advised that they couldn't locate the item again but the store manager Ross and Reece (who we had dealt with the day before with the issue) came back and advised that we could come and collect a higher spec of the item at the same price of the item we were looking for. They completely went over and above for us. Always so helpful in the store and nothing is ever too much for them
2026年7月5日
自発的なレビュー
GO Outdoors - Coatbridge からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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