GO Outdoors - Dorchester (Express) レビュー 

261
TrustScore 5段階評価の5

4.9

South Street 3, DT1 1BL Dorchester, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... もっと見る

企業が回答しました

5つ星のうち4の評価

The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... もっと見る

企業が回答しました

5つ星のうち5の評価

Heidi was superb. She should be promoted and given a pay rise. She knew precisely what I needed and where to find it. Dealing with Heidi was like watching an expert guide you effortlessly through a wo... もっと見る

企業が回答しました

5つ星のうち4の評価

Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Dorchester (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • South Street 3, DT1 1BL, Dorchester, England, 英国

4.9

優良

TrustScore 5段階評価の5

261件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(261)

過去12か月のレビュー数: 36,115

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Store was well laid out easy to find…

Store was well laid out easy to find goods Great value for money and helpful staff
Amli-le served us checked stock for sizes was thorough and great service provided thank you

2026年5月13日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent advice from an experienced…

Excellent advice from an experienced hiker, thanks to Ezra and the Dorchester team. Very happy with my new merrell speed strike 2 hiking boots.

2026年5月9日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really helpful staff

Really helpful staff. Ellie who served us sorted everything out including membership of Go Outdoors. Great service. Will definitely go back.

2026年5月1日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shop

Great shop, extremely helpful staff.
They hold good stock levels of essential kit.

2026年4月28日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Always shop local

As unusual exceptional service and great value.
Heidi is awealsome 😀

2026年4月24日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Heidi

Heidi, was lovely running up and down the stairs for us! Sorted all the relevant discounts too! :)

2026年4月24日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

The best of Dorchester

Gosh, everyone in Dorchester has been so friendly and helpful, but the staff at go outdoors top the lot. Special thanks to Amu -Le who went above and beyond. Much appreciated thank you

2026年4月24日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good Advice

Went into the store to look for a pair of walking shoes.
Received good advice and bought the perfect pair for a reasonable price.

2026年4月22日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

Heidi knew exactly what I needed to…

Heidi knew exactly what I needed to help me clean my winter waterproofs. She was very helpful and friendly. Thank you 😊

2026年4月17日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

First class helpful service

First class helpful service. Got exactly what I needed.

2026年4月14日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Knowledgeable and helpful staff

Knowledgeable and helpful staff, who were able to sort an issue with my membership card. Great walking shoes at an enticing price.

2026年4月4日
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Heidi asked what help we needed

Heidi asked what help we needed, I wanted boots for fishing beach not expensive walking that I have already. Heidi advice and knowledge when nothing quite fitted (I needed narrow fitting) sorted with lovely pair so comfortable.
Thankyou Heidi we will be back 😊

2026年3月17日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Duncan was very helpful and found…

Duncan was very helpful and found exactly what I needed

2026年2月24日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Heidi although busy was very helpful

Heidi although busy was very helpful, thank you, feeling pleased with my purchase

2026年2月11日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Help and advice

I popped in to ask about advice on emergency camping stoves, lights and torches. Duncan was fabulous - he listened to my situation, advised on various products with excellent knowledge, yet did not come across as ‘pushy’.
I came away very satisfied and with exactly what I needed at a very reasonable price. Thank you

2026年2月5日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち2の評価

I wanted to purchase a pair of fleece…

I wanted to purchase a pair of fleece gloves at the Dorchester store on Dec 29th .I chose a pair of Peter Storm gloves in Navy which had a price of 6.97.once at the till I was advised that the price was in fact 10 pounds unless I purchased a members card for and addl 5 pounds? I queried the illustrated price with the assistant and she advised the higher non member price was shown on the pricing label -however on inspection the low price was in bold numbers but if the price of 10 pounds was on the price display I could not see it-the glove were hung at floor level so unless in kneel on the floor i was never going to see it. Also I did not see any mention of the members card which has to be purchased on the display. I wanted the gloves so paid 10 pounds -however I do feel there has to be more clarity in the pricing displayed on your price tags as you surely do have a duty of clarity to inform customers of the varying pricing structures and the higher non member price must be the main price shown? Any notice of having to purchase a product at the price shown would incur an addl 5 pounds charge for a membership card was not clearly displayed.
It is misleading and surely not a transparent trading standard to adopt? I would be interested in your response as the assistant advised that the pricing displays were the responsibility of the head office?
Thank you

2025年12月29日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ellie at the Dorchester location was…

Ellie at the Dorchester location was very helpful and friendly.

2025年12月11日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち4の評価

The person serving us was incredibly…

The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of this the person was willing to check in their system to try and find some. I'd give a 5 for the custom service - only reason this is a 4 is ideally we should have been able to figure it out ourselves without help!

2025年11月25日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The staff were so helpful in the Dorchester Branch

The staff were so helpful it was a treat to deal with such friendly people

2025年10月20日
自発的なレビュー
GO Outdoors - Dorchester (Express) ロゴ

GO Outdoors - Dorchester (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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