Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... もっと見る
企業が回答しました
所在地
所在地を変更South Street 3, DT1 1BL Dorchester, England, GB
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The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... もっと見る
企業が回答しました
Ellie and Amy were hugely helpful yesterday in finding me a pair of walking boots. They managed to secure me a £30 discount. 5* service.
企業が回答しました
Today I visited your Dorchester Store and was very pleasantly surprised the two members of staff that assisted my purchase were Amy and Cher they were both helpful polite nothing seemed to much troubl... もっと見る
企業が回答しました
企業情報
GO Outdoors - Dorchester (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
South Street 3, DT1 1BL, Dorchester, England, 英国
4.9
優良
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Service was great today
Service was great today. Thanks to Amy who pointed me in the direction I needed for my purchase and made the sale process a breeze
2026年6月8日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amy helpful and friendly.
2026年6月5日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Amy was very friendly and helpful
Amy was very friendly and helpful, as well as being able to point me to other Go Outdoors outlets that are likely to stock what I was looking for. Great service.
2026年6月8日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoors - Dorchester (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Eben was very helpful
Eben was very helpful, friendly and knowledgable about the products we were looking at. Signed us up to the points scheme ensuring we got the best price too. Top service!
2026年6月6日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service
I was served today by Ellie and manager Eben, assisted with using blue light card discount to buy a gorgeous waterproof jacket for my husband. Friendly and professional service, thank you.
2026年6月6日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, able to offer alternatives when a boot size wasn’t in stock
2026年6月4日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helpful service from Ellie
Ellie offered very helpful advice on the best way to waterproof a RAB jacket that I had bought there previously.
2026年6月4日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
amazing staff
Eben from the shop in Dorchester was incredibly helpful! i was probably in the shop for about half hour and he helped me the whole time (apart from to serve other customers of course!) i was struggling to find a good durable bag for traveling around the UK on and off trains ect and he was so helpful and im extremely gratefu and love my new bag!
2026年6月5日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Kindness without prejudice
I have not experienced more knowledgable and helpful staff anywhere quite like it.
Callum was friendly and kind. I was having a bad day and his customer care flipped it around and helped reset me.
Thanks Callum. More staff like you please.
2026年5月28日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Eben in Dorchester branch
Eben in Dorchester branch made me so welcome and was so extremely helpful in finding me the correct and most comfortable pair of walking/hiking GoreTex trainers. Trying more was no trouble and he went out of his way to find me suitable pairs to try. Thank you. I will be back for my winter footwear!
Check out was thorough too to make sure I had the correct shoes.
2026年6月4日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Hiking Boots Recommendation
I got hiking boots today and was unsure which one was the most suitable for long hikes. Eben was extremely helpful and was very informative.
2026年6月4日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Pleasure to Shop
Ellie the staff member who served me was excellent with friendly and helpful advice
2026年6月3日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10 experience
Great store, layout and tidiness, vibes were really high amongst the staff it felt like an amazing store to even step foot into everyone was so happy,
I was served on footwear by Big Cal who’s product knowledge was second to none and came across as a wonderful person, really impressive young man, on tills I was greeted by Ellie who is one of the happiest and down to earth employees I’ve ever met, everyone in the store was a great credit to the company and I wish them all the best,
Match the customer service with great products and great prices, I’d have given 6 stars if I could
2026年6月2日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
I received excelllent service today…
I received excelllent service today whilst shopping for a coat. I would like to give a shout out to Ellie who was very helpfull and knowledgable about the product.
2026年6月3日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Good company and thanks for the bag &…
Good company and thanks for the bag & walking stick rubbers on the end of my stick cauim Dorchester sorry if I spelled your name wrong but thanks
2026年6月2日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors - Dorchester (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff are very helpful and…
The staff are very helpful and knowledgeable. It is disgraceful though that one has to pay £5 to get a store card. No other retailer that I use charges for a store card.
2026年6月2日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thank you for taking the time to share your review. We’re really sorry to hear that you’ve been disappointed with your membership card purchase.
Our membership is designed to give customers access to exclusive offers and savings on outdoor gear, so it’s disappointing to learn that this hasn’t met your expectations on this occasion.
Please be assured that your feedback is important to us and has been shared with the relevant teams. We are currently reviewing our membership offering to understand how we can improve the experience for our customers.
We do hope we can restore your confidence in the future and provide you with a much better experience.
Kind Regards
GO Outdoors Customer Care
Helpful Team
Purchased pair of sandals, served by Ellie. The very helpful and friendly team in the shop ensured it was a most enjoyable experience.
Well done and thank you.
2026年6月2日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Dorchester (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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