Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... もっと見る
企業が回答しました
所在地
所在地を変更South Street 3, DT1 1BL Dorchester, England, GB
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The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... もっと見る
企業が回答しました
Heidi was superb. She should be promoted and given a pay rise. She knew precisely what I needed and where to find it. Dealing with Heidi was like watching an expert guide you effortlessly through a wo... もっと見る
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Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated... もっと見る
企業が回答しました
企業情報
GO Outdoors - Dorchester (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
South Street 3, DT1 1BL, Dorchester, England, 英国
4.9
優良
257件のレビュー
顧客にレビューを依頼しています
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GO Outdoors - Dorchester (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff are very helpful and…
The staff are very helpful and knowledgeable. It is disgraceful though that one has to pay £5 to get a store card. No other retailer that I use charges for a store card.
2026年6月2日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thank you for taking the time to share your review. We’re really sorry to hear that you’ve been disappointed with your membership card purchase.
Our membership is designed to give customers access to exclusive offers and savings on outdoor gear, so it’s disappointing to learn that this hasn’t met your expectations on this occasion.
Please be assured that your feedback is important to us and has been shared with the relevant teams. We are currently reviewing our membership offering to understand how we can improve the experience for our customers.
We do hope we can restore your confidence in the future and provide you with a much better experience.
Kind Regards
GO Outdoors Customer Care
Helpful Team
Purchased pair of sandals, served by Ellie. The very helpful and friendly team in the shop ensured it was a most enjoyable experience.
Well done and thank you.
2026年6月2日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Dorchester (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from Ezra
Popped into GoOutdoors to get some hiking boots for my daughter, we were not sure what style to go with and Ezra was very helpful with finding something comfy that my daughter liked the look of. He was super friendly and had great knowledge of boots, overall excellent service
2026年5月23日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service from a very cheerful…
Great service from a very cheerful young man called Eben. Will definitely return to the store in Dorchester.
2026年5月28日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I popped into Go Outdoors expecting to…
I popped into Go Outdoors expecting to buy a couple of bits for a weekend hike. Instead, I received what can only be described as a masterclass in outdoor retail from Callum and Eben.
Callum somehow managed to answer every question I had, including several I hadn’t thought of yet. At one point I was convinced he could probably navigate me up Everest using only a compass, a flapjack, and pure confidence.
Eben was equally brilliant. I asked for advice on waterproof gear and left feeling prepared for everything from a light drizzle to a biblical flood. If Noah had met Eben, the Ark would have had better storage solutions.
Together they were like the Batman and Robin of camping equipment, except friendlier and with significantly better knowledge of hiking socks.
Fantastic service, great laughs, and I somehow spent less money than I expected while buying more than I intended. Witchcraft may be involved.
Give Callum and Eben a pay rise before a rival outdoor shop lures them away with promises of unlimited trail mix.
Highly recommended! ⭐⭐⭐⭐⭐
2026年5月23日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Ezra and Callum were extremely helpful
Ezra and Callum were extremely helpful, polite and knowledgeable. Very happy with our purchases.
2026年5月30日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I came in last week and was so lost…
I came in last week and was so lost in the store. Cal helped me find my way and the product I needed. My grandson wanted a new tent, and I had no idea that different tents serve different purposes! As an elderly woman, this restored my faith in young men being chivalrous. Thank you Cal
2026年5月19日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
well organised
The store was tidy and well organised, so I was easily able to get what I was looking for. Great job, thanks!
2026年5月29日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Wonderful customer service
Received spectacular customer service from Big Cal, helped me with everything I required. 10/10
2026年5月27日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
A superb piece of sales!
A superb piece of sales!
I I was told of all of the attributes of the bottle, its uses and even recommended a colour that would most likely suit me the most
2026年5月28日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great service
I had been looking for a pair of suitable walking shoes/trainers that I liked for several weeks without any success. I visited the Dorchester branch on 27 May and received excellent service from Heidi and purchased a pair of Merrell’s.
2026年5月27日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
We visited your Dorchester store yesterday, on 27/05/26. The shop is well stocked, tidy, and items are easy to find. We were welcomed and assisted by Heidi. I have noticed of recent that many high street shops lack the customer service they once had, but Heidi was very helpful, cheerful, and attentive. She had a wonderful sense of humour and a genuine desire to assist us. She truly is a valuable asset to your store.
2026年5月27日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
The staff were all very helpful during…
The staff were all very helpful during my visit especially Ellie
2026年5月26日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I asked the greeter if gooutdoors had…
I asked the greeter if gooutdoors had tether spikes for dog, and he directed me to the exact area of the store. I was very impressed with the service friendliness of the team including Amy, and found exactly what I wanted at a lower price than poundstretcher!
2026年5月18日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Excellent service from Callum very…
Excellent service from Callum very professional and full of moral!
2026年5月24日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Compact shop but plenty of choice.
Compact shop but plenty of choice.
Have used many times over the years.
Ellie always smiling, polite and enthusiastic in her role of customer advisor.
2026年5月22日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great brands and great service
Love going here. It was Blacks and now Go Outdoors with the same level of great assistance and knowledge as well as all the smiles. Thank you Ellie
2026年5月20日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service received from Big Callum…
Great service received from Big Callum and Amy....thank you very much.
2026年5月20日
自発的なレビュー
GO Outdoors - Dorchester (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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