I bought a bike here a few days ago. Excellent customer service from start to finish. Rain, the guy who prepared my bike, answered all my questions; he was very polite and helpful, and even assisted u... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... もっと見る
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It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... もっと見る
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Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... もっと見る
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企業情報
GO Outdoors - Edinburgh について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, 英国
- 01313 706885
4.8
優良
2920件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scarpa Manta boots
I purchased a pair of Scarpa Manta boots. The store had my size in stock. The assistant was very helpful, measuring my feet for the correct fit and advising on lacing options. Although I have yet to try the boots on a walk they look to be of very high quality and the right type of boots for my winter mountain hikes and easy climbs.
2026年1月12日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Stuart was very helpful and…
Stuart was very helpful and knowledgeable when looking to get our little one a new bike. Would definitely recommend going to get advice and sizing.
2026年1月10日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Edinburgh からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
michael was just great
2026年1月4日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The help I received from Michael was amazing!
I was looking for hiking boots and Michael was very helpful and patient bringing different variety’s of boots for me to try and even had his own recommendations…. He also showed me some hints and tips about tying the boots up better and showed me how to correctly use the ramps in the showroom to check the movement of my feet in the boots.
Great experience! Michael’s knowledge was invaluable!
2026年1月6日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Edinburgh からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Found everything I wanted quickly and…
Found everything I wanted quickly and was given good advice
2026年1月5日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service
Michael was excellent. He listened carefully to our questions and then advised us on the best walking boots to meet our needs. Michael was courteous and clearly knowledgeable.
2026年1月4日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michael was incredible
I went in for boots for work and Michael was fantastic. He helped me pick out some new laces and showed me how to lace my boots correctly.
2026年1月2日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Cora was great
Cora was great. I wanted a Rab coat & she was super patient as she needed to keep unlocking & re locking the coats. I took ages & she kept smiling! I wish I could have browsed without needing her assistance but I understand why there is a need for added security
2025年12月27日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Superb service from Stuart helping my…
Superb service from Stuart helping my son buy walking/hiking boots.
Had a great laugh together with professional fitting advice. Felt we were being advised rather than being sold to... great experience and would definitely recommend. Thanks too to Jane on the till who made sure we had the correct footwear in the box!
2025年12月23日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good service
2025年12月12日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Customer service nil
I went into the changing room to try on waterproof trousers. I obviously had to remove my shoes. Once done I realised that the carpet in the changing room was soaking wet.
When I complained to the group of 3 staff members who were standing round , they simply said that the building next door had a water problem and it was coming from there.
No apologies or concerns that I had wet feet and had to drive home like that. Edinburgh store Customer service NIL.
2025年11月6日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fantastic service from MichaELF today…
Fantastic service from MichaELF today in store. He was attentive and pleasant throught and helped me price match an item, which was great value for money. He was in the Xmas Spirit, cheering people up with his outfit too. Great GO Outdoors ambassador!
2025年12月21日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
MickELF was friendly
MickELF was friendly, helpful and knowledgeable. A pleasure to interact with. The elf costume was pretty good too.
2025年12月21日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Pleasant Experience
Sale was on, so bought some bargains! Jane on the ceck out was extremely helpful and friendly.
2025年12月17日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reserved online
Reserved online, prompt availability at the pick-up point & great customer service at the till point (thanks to Jane).
2025年12月18日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgeable staff …
Very knowledgeable staff who were helpful and friendly
2025年12月12日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Superb service
Great members bargains today and outstanding service from Jane , a credit to the company.
2025年12月11日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Must visit
Jane was very helpful and friendly would highly recommend has a selection of everything for your next adventure
2025年12月9日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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