I bought a bike here a few days ago. Excellent customer service from start to finish. Rain, the guy who prepared my bike, answered all my questions; he was very polite and helpful, and even assisted u... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... もっと見る
企業が回答しました
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... もっと見る
企業が回答しました
Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... もっと見る
企業が回答しました
企業情報
GO Outdoors - Edinburgh について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, 英国
- 01313 706885
4.8
優良
2920件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prices were great
2026年1月24日
GO Outdoors - Edinburgh からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I ordered 2 items and only got 1 and…
I ordered 2 items and only got 1 and wasn't told till days later
2026年1月24日
GO Outdoors - Edinburgh からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful
Copper was very helpful , not pushing me to make a decision, finding socks to try with the shoes and a way of extra tightening the laces.
2026年1月31日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Had a great experience shopping today. Evan was exceptionally helpful when we were unsure which type of jacket would be most suitable for our requirements. Great service, thanks for your advice Evan!
2026年1月28日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very pleasant experience Jane a lovely…
Very pleasant experience Jane a lovely woman granton store x
2026年1月29日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer experience…
Excellent customer experience throughout the store.
Staff helpful, knowledgeable and customer focused.
Checkout member of staff friendly and helpful - dealt with our query professionally and efficiently.
2026年1月28日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Edinburgh からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great sale prices
Jane helped me get my Duke of Edinburgh leader discount at checkout. She was great to chat to and helped make my visit an enjoyable one. I brought on outdoor group here a couple of weeks ago when the weather was too bad to go out in. We spent a fun hour wandering around discussing kit and planning walks.
2026年1月27日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The workers were lovley great customer…
The workers were lovley and very helpful,great customer service! Definitely coming again
2026年1月26日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Sweet and friendly staff
Particularly wanted to mention that Jane today professionally and calmly dealt with a very stressful event caused by a customer. Sweet and friendly staff in general.
2026年1月26日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Return of Xmas gift
I needed to return an Xmas gift I'd purchased. It couldn't have been made easier to exchange it for something else.
Thanks Jane for being so helpful.
2026年1月20日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service from the staff in. Edinburgh store.…
Great service from the staff in store,boots at amazing price.
Jane on the checkout was very courteous.
2026年1月21日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sane is so patient and helpful
Sane is so patient and helpful! She let me know the details of club membership card and also listening for me with not fluent English.
2026年1月21日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
Amazing customer service! Thanks Rain for your advice on walking boots, very happy with my choice, and thanks to Jane for being so kind every time I come in. GoOutdoors is a trustworthy brand with honest advice and returns policies!
2026年1月18日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Jane was extremely helpful.
2026年1月1日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Huge variety of clothes at all price…
Huge variety of clothes at all price ranges. Good selection of rab and weird fish. Very lovely staff. Was served by Jane who was super helpful
2026年1月18日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Stuart was golden - V helpful
Started our look for our electric bikes today and first person we spoke to could not have been any better. Stuart was a wealth of knowledge and really helpful in helping us choose the right bikes. We have a lot of confidence in the info he passed on and suspect we’ll end up back there to get our bikes. Highly recommend asking for Stuart if anyone is looking for electric bike info
2026年1月17日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was very impressed with Helen who was…
I was very impressed with Helen who was proactive when I visited your Edinburgh Store. She seemed to realise I needed help and advice! She was pleasant and seemed to have as much time as I needed too.
2026年1月14日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
The staff were really very helpful
The staff were very helpful, first finding the items I needed then helped me with getting the right size. I usually order on-line but this case based on an other review decided to check out the right size in store.
At the cashier Jane was awesome as she cheerfully double checked the discount for me on-line plus issued a new card replacing my old one. They were all very helpful and kind, a real asset to that shop.
I can happily recommend that shop to anyone for a personal shopping experience.
Thank you for your help and dedication!
2026年1月14日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Store feedback - Michael
I visited the store on the 12th January to purchase walking boots.Michael was incredibly helpful and made my shopping experience a pleasure!Michaels customer service was second to none,hope to see you again on my next visit to the store
2026年1月12日
自発的なレビュー
GO Outdoors - Edinburgh からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。