Went into the store in search of a smart watch. Shauni and Andrew worked well together to locate what I was looking for. They then talked me through what the product could do to ensure it met my re... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Amazing service from GO Outdoors Erdington! Siobhan was absolutely incredible — so kind, lovely, friendly and genuinely helpful. She took the time to listen to exactly what I needed for my camping t... もっと見る
企業が回答しました
I was preparing to climb Killi and being a first time hiker I had to get all the gear. Noah and Millie were fantastic, really supported me to get me what I needed and advised how to layer up. Noah, in... もっと見る
企業が回答しました
We had a really positive experience at Go Outdoors in Erdington, especially thanks to Connor. We were purchasing our first tent and had lots of questions, but Connor was incredibly helpful, pat... もっと見る
企業が回答しました
企業情報
GO Outdoors - Erdington について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Ravenside Retail Park, Kingsbury, B24 9QB, Erdington, 英国
- 01213 123719
4.8
優良
2834件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brought some new boots and a jacket…
Brought some new boots and a jacket from. Casey very professional and welcoming to the store , great team! thanks again
2026年10月22日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful staff
2026年10月9日
GO Outdoors - Erdington からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Shauni
Shauni, gave great customer service , lovely pleasant assistant, wish they were all like this
2026年10月19日
自発的なレビュー
GO Outdoors - Erdington からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The staff was amazing very…
The staff was amazing very knowledgeable i had Sophie help me out from start to finish with things I didn't understand and she made me feel confident in my purchases so great team
2026年10月19日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Erdington からの回答
We are disappointed to learn that the fishing pole received was not fit for purpose.
In order for us to look into this further we have contacted you for further information regarding this issue. Please check your inbox for our message.
We appreciate you bringing this to our attention and look forward to providing a resolution once we have received your response.
Kind regards,
GO Outdoors Customer Care Team
Great store
Conor helped me massively with buying my camping stove, great store with helpful friendly staff
2026年10月17日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went into the store in search of a…
Went into the store in search of a smart watch. Shauni and Andrew worked well together to locate what I was looking for. They then talked me through what the product could do to ensure it met my requirements.
Shauni and Andrew also answered all my questions thoroughly and were very professional throughout their dealings with me.
To summarise, Shauni and Andrew were a credit to Go Outdoors and I will certainly be using the store again in the future
Duncan Gore
2026年10月13日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly staff
Friendly staff
Excellent customer service
I had to return a purchase
The receipt had been lost
Even so the transaction was traced and a refund was made immediately.
Thank you❣️
2026年10月7日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great quality as usual and arrived in…
Great quality as usual and arrived in no time at all
2026年9月16日
GO Outdoors - Erdington からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good customer service.
2026年9月14日
GO Outdoors - Erdington からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Sophie was incredible
Sophie was incredible, very knowledgeable and great customer service.
2026年9月30日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Positive visit, really helpful staff!
We had a really positive experience at Go Outdoors in Erdington, especially thanks to Connor.
We were purchasing our first tent and had lots of questions, but Connor was incredibly helpful, patient and knowledgeable. He took the time to answer everything we asked and made the whole experience feel really easy and reassuring.
He even went above and beyond by helping us carry the tent out to the car, which we really appreciated!
A big thank you to Connor for his excellent customer service. He is a real credit to the store and made our first tent purchase a lovely experience. 😊
2026年9月27日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I wish there was more staff like Katie…
I wish there was more staff like Katie made my life easy and she was happy and helpful went out of her way to makesure I was happy perfect all round shes amazing
2026年9月12日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Polite
Polite, helpful staff. Girl on the till reminded us to register for guarantee on Tilly hat.
2026年9月14日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service- Andrew was…
Excellent customer service- Andrew was super helpful and found me the perfect walking boots at a competitive price
2026年9月13日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great customer service
Really easy and comfortable experience trying shoes on. Supported by friendly staff of Connor and Ben and they helped the process completely.
2026年9月19日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Casey
Casey, one of the new starters was fantastic in helping me find all I needed,she stayed with me after her shift finished and insured I was happy with my purchase. Will be back.
2026年9月19日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I was preparing to climb Killi and…
I was preparing to climb Killi and being a first time hiker I had to get all the gear. Noah and Millie were fantastic, really supported me to get me what I needed and advised how to layer up. Noah, in particular had the expert knowledge and was so patient in helping me buy what I needed for such a big adventure, and made sure I was comfortable as it was quite a big purchase in total. As I’m vegan and will not buy down or leather etc he took so much care to find me all the stuff I could buy looking at the material of each item. So professional, knowledgable and friendly. Thanks Noah!
2026年9月13日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Emma from Go outdoors Erdinton…
Emma from Go outdoors Erdinton Birmingham is an absolute credit to Go outdoors. She was knowledgeable in the query I had and solved it straight away. The store is amazing and the staff there are so nice and helpful. The staff and management at Erdinton are above and beyond. Well done to you all. Kind Regards. Mr TAA.
2026年9月12日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
GO Outdoors - Erdington からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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