I was preparing to climb Killi and being a first time hiker I had to get all the gear. Noah and Millie were fantastic, really supported me to get me what I needed and advised how to layer up. Noah, in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Amazing service from GO Outdoors Erdington! Siobhan was absolutely incredible — so kind, lovely, friendly and genuinely helpful. She took the time to listen to exactly what I needed for my camping t... もっと見る
企業が回答しました
Dont bother ordering on line wlith these i ordered some poles for my awning and was told they would be delivered in 2 days.3days later i got an email saying they cancelled my order but didnt explain w... もっと見る
企業が回答しました
Emma from Go outdoors Erdinton Birmingham is an absolute credit to Go outdoors. She was knowledgeable in the query I had and solved it straight away. The store is amazing and the staff there are so ni... もっと見る
企業が回答しました
企業情報
GO Outdoors - Erdington について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Ravenside Retail Park, Kingsbury, B24 9QB, Erdington, 英国
- 01213 123719
4.8
優良
2815件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GO Outdoors - Erdington からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff always very helpful
Staff always very helpful, knowledgeable and visible. Helped by Foxliviu today. Thanks
2026年1月27日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fox was fantastic
Fox was fantastic. Very helpful, patient kind and knowledgeable nothing was to much trouble for him. He was fantastic. Thank you!
2026年1月25日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Rianna and Fox Liviu looked after us…
Rianna and Fox Liviu looked after us very well as we were kitting out for Iceland.
Professional, helpful and patient.
Thoroughly recommended
2026年1月10日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Sophie did a great job
Sophie, did a great job of helping me find what I was looking for. However, I did a tour of the shop looking at different things and Sophie was the only person who approached me to help, it appeared that all the other staff were standing in the same part of the store where there were no customers.
2026年1月21日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
GO Outdoors - Erdington からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in for new mountain bike tyre
Went in for new mountain bike tyre. Staff very helpful and price matched with online retailer. Thanks to Ella and Foxliviu.
2026年1月18日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Coats great and assistant even better
Reserved 2 off insulated coats for myself and my son. Collected and assistant Fox was fabulous, very helpful and friendly.
2026年1月3日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went looking for new walking boots
Went looking for new walking boots. Bradley gave me great advice and walked away with a fantastic pair of boots at a great price. Thank you
2026年1月12日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Served today by Fox living and Ella
Served today by Fox living and Ella. Fox was very knowledgeable and listened to what I wanted and helping me choose the right coat for my needs. So good I brought 2. Many thanks to Ella in helping me choose footwear for my very awkward feet. Got a pair that was very comfortable. 2 great staff . Very pleased with the overall service given.
2026年1月10日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andrew helped me choose a pair of…
Andrew helped me choose a pair of walking boots. He didn't rush me and spent a lot of time discussing and giving advice on many aspects of the different brands. The store had a vast range to choose from.
2026年1月6日
自発的なレビュー
GO Outdoors - Erdington からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great store, staff are super helpful and knowledgeable!
Have been using this store for several years now, and the staff have always been fantastic.
Recently visited to pick up some suitable clothing for my son's upcoming school ski trip, and were served by Fox, who spent quite a while with us giving excellent advice and going over the various options and things we would need. He was extremely helpful, knowledgeable and friendly, and a true asset to the store, my son is delighted with his new gear, and I'm confident he's got everything he needs to have a great time!
Huge thanks to Fox and the rest of the team :)
2025年12月30日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Happy Traverller
Can't begin to tell you, how knowledgeable Emma was helping find correct rucksack for my Thailand trip.
Without her and Sophie help and patients.showing me exactly how to adjust and expand everything
I would have bought, cheap and cheerful. Unbeknown to me it would not of been practical for my journey. I did spend double but very pleased with my guided choice.
Thank you ladies for all your Help and Guidance
I feel like iv got a bargain!
Bridget
2025年12月29日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Josh was a star
Josh was a star. I picked a pair of boots in the sale which were marked up looking cheaper than they were. I decided tried others on in my price range Josh asked his manager to discount them a bit more for me without me even asking. It was a great suprise and fantastic customer service.
2025年12月30日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service and help today
Brilliant service and help today. Fox Civiu, was very helpful and very knowledgeable of the products.
2025年12月21日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service
Thank you to Sophie for sorting out an exchange on my winter coat. I had spoken to her on the telephone in the morning and she was both professional and courteous.
2025年12月18日
自発的なレビュー
GO Outdoors - Erdington からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Perfect service
Perfect service, Fox Liviu advised me perfectly in choosing clothes for the trip :)
2025年12月13日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Unreal service and extensive knowledge…
Unreal service and extensive knowledge from Fox who went above and beyond to help, very impressed by the service received.
2025年12月7日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
fox and katie was so kind,friendly and…
fox and katie was so kind,friendly and informative. they helped very
much and couldn’t of done anything more. very thankful for them x
2025年11月30日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
5 star service from Fox today
5 star service from Fox today. Gave me so much help and advice on what to wear for my upcoming trip to Switzerland. Definitely recommend the Erdington branch.
2025年11月29日
自発的なレビュー
GO Outdoors - Erdington からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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