The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... もっと見る
企業が回答しました
所在地
所在地を変更High Street 206, EX4 3EB Exeter, England, GB
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レビュアーのコメントを見てみましょう
Rob was super helpful, and gave outstanding customer service. It's such a shame the Exeter High St branch is closing. End of an era, first Millets, then Blacks, sad times.
企業が回答しました
Great staff at the Exeter "Express" branch, friendly and helpful but not intrusive. So why are you now closing this high street branch, leaving only the retail park store, outside of the city centre?... もっと見る
企業が回答しました
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam. I cannot believe your closing the store let alone letting Duncan leave. He is a real a... もっと見る
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企業情報
GO Outdoors - Exeter (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
High Street 206, EX4 3EB, Exeter, England, 英国
5.0
優良
1433件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great shop
Great shop, great staff - Rob particularly helpful in guidance on camping gear!
2026年6月17日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service from Rob at Exeter City…
Great service from Rob at Exeter City Centre
2026年6月17日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing guy he knew what he was talking…
Amazing guy he knew what he was talking about
2026年6月16日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Rob and Storm were so great when I…
Rob and Storm were so great when I bought some new clothes that I actually went back into the shop later in the day to purchase a new sleeping bag: not the kind of purchase I usually rush into and not a thing I needed urgently. It was great to be recognised by Rob and have a bespoke customer experience and not merely a transactional one.
2026年6月14日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service …
Rob served me today and what a bright and bubbly chap he is. Go Outdoors you need to keep hold of Rob as he is an asset to your company.
2026年6月15日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rob with a beard and Dan at Exeter…
Rob with a beard and Dan at Exeter highstreet where so helpful today when choosing a bag for my son.
2026年6月15日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoors - Exeter (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
As always great service this time by…
As always great service this time by storm and rob. As always thank you so much for everything you do
2026年6月14日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Rob was brilliant and really helpful
2026年6月14日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Exeter (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Exeter (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
We bought some waterproof trousers today and received excellent service from the cashier Rob. He was incredibly helpful, very kind, and extremely patient while assisting us. He made the whole experience easy and enjoyable. A real credit to the team, and I would definitely recommend Go Outdoors based on the great customer service we received. Thank you!
2026年6月10日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Rob was very helpful with my purchase
Rob was very helpful with my purchase, great customet service
2026年6月10日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great shop
Went in to get some shoes and all the staff were very helpful and patient. Especially Rob on the tills, have been in many times and he is always friendly and chatty. It is a shame the shop is closing down as it has always been great. Thanks guys.
2026年6月7日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Rob is a top guy
Rob is a top guy , helped us to buy the right products for our needs. Thank you Salut from Moldova !!!
2026年6月10日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great Staff, Great Prices
Most recently went in looking for tent pegs, found tent pegs, was informed by the lovely chap on the till (Rob) that they were not only cheaper but also buy one get one half price if I had a go outside card, which he cheerfully sorted out for me. The staff here are always very helpful, very pleasant and very knowledgeable, my goto shop for any camping or hiking bits and bobs.
2026年6月7日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service ..then…
Excellent customer service ..then turned into a D***....-ROB
Started off great , helped me up the stairs with my daughter in her pram, helped me with my purchase of 2 pairs of hiking boots, litterally perfect customer service super nice and smiley! ........, then when said about scanning the receipt qr code to leave a reveiw , and I didn't, turned into a d*** about it! "She didn't even scan it!" , "nope she's not scanned it!" , " I suppose you want help down the stairs now?! ..And you havnt even scanned it!" "Nope she's not going to scan it (then claps his hands in sarcasim)" I said " I'm sorry I don't have any data on my phone" he then said " your going to do it when you get home!"
I was left speechless ...two faced behaviour , especially how quickly he turned and over nothing ..that's quite alarming.
Hope he gets help .
2026年6月9日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Thank you for taking the time to share your feedback.
We are pleased to hear that your initial experience in store was positive and that you received helpful and friendly service at the start of your visit. However we are sorry to hear about the change in behavior you experienced afterwards.
This is not the standard of service we expect from our colleagues and we appreciate how un comfortable and disappointing this must have felt.
Your feedback has been taken seriously and we will be ensuring this is addressed with the store team to reinforce the importance of maintaining a professional and respectful approach at all times.
We will reach out to you via Trustpilot to request your contact details so we can look into this further.
Kind regards
Go Outdoors Customer Care Team
Rob served me
Rob served me. Shower me the discounts and got me a new card. Lovely experience. Felt valued and like I want to come back
2026年6月9日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Adam and Rob where friendly and very…
Adam and Rob were friendly and very helpful. They had strong knowledge of the items and were able to give good insight to what equipment would be necessary.
2026年6月9日
自発的なレビュー
GO Outdoors - Exeter (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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