GO Outdoors - Exeter レビュー 

4,408
TrustScore 5段階評価の5

4.8

Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had such a lovely experience buying my backpack for travelling today! Harry helped me make sure I got the right backpack for my trip, made sure it fitted me properly and was so knowledgeable and fri... もっと見る

企業が回答しました

5つ星のうち2の評価

Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Exeter について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, 英国

  • 01392 531855

4.8

優良

TrustScore 5段階評価の5

4408件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(4,408)

過去12か月のレビュー数: 34,694

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Lewis made our experience fantastic

Lewis made our experience fantastic! So knowledgeable, incredibly patient as we deliberated, and just a warm friendly presence to boot. Please pass on our thanks, Lewis is an absolute credit to the company and a brilliant employee.

2026年3月8日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Jo was very helpful today helping me…

Jo was very helpful today helping me choose a coat ⭐️⭐️⭐️⭐️⭐️

2026年3月7日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Alfred was extremely helpful and…

Alfred was extremely helpful and knowledgeable. He was patient and professional. Thanks

2026年3月7日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

patient and helpful thank you

Lewis was very patient and helpful. Good advice, knowledgable over products and how to ensure rucksacks and boots got properly. Thank you

2026年3月7日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful assistat

2026年3月7日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service from the staff

When i phoned the store Joe was extremely helpful. As I walked in his approach was warm and welcoming. With a gas bottle in my hand he was happy to take it off me to exchange it while my wife and I looked around the shop. The staff member on the checkout was very cheerful and polite. We would definitely return again.

2026年3月7日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Dave was absolutely brilliant was such…

Dave was absolutely brilliant was such a big help. I came in looking for skiing gear and he was super insightful and gave us lots of his time. ⭐⭐⭐⭐⭐

Absolutely brilliant service from Sam. From the moment I walked in he was friendly, patient, and genuinely helpful. He took the time to answer all my questions, explained the options clearly, and made sure I left with exactly what I needed.

It’s rare to come across someone in retail who actually cares about the customer experience, but Sam really goes above and beyond. Nothing felt rushed and he made the whole process easy and stress-free.

If every shop had someone like Sam, retail would be a much better place. Top bloke and top service — give that man a raise.

2026年3月5日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Dave was amazing help for me and my boy…

Dave was amazing help for me and my boy coming in for skiing gear ( were skiers by the way). Sam was good for other stuff than skiing as well.

2026年3月5日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち2の評価

Website and customer service phone line is rubbish

I had been trying to purchase a coat online but my membership card and discount wasn't showing. I tried to call customer services multiple times without success. I drove to the local store and learnt it had expired so paid to renew the membership. The coat I wanted wasn't in store. I've tried to purchase the coat online and the membership card discount isn't automatically showing, meaning I have to try and contact customer services by phone again. The website is poor and should enable customers to renew membership and see expiry dates online.

2026年2月27日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

In exeter shop excellent and friendly service Paul was…

excellent and friendly service Paul was very professional and gave very good advice . In Exeter shop

2026年2月23日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from Harry and Igor

Great service from 2 guys called Harry and Igor. Both knowledgeable but Igor was great at really giving the finer details. It was nice to have a younger man with experience tell you things that could really help so definitely recommend.

2026年2月19日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sofiia at your Exeter branch helped us…

Sofiia at your Exeter branch helped us choose items for my Son’s upcoming Ten Tors walk.

She was extremely knowledgeable and helpful, making sure we had the best kit at the best value for us.

Thank you. 🤩

2026年2月19日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

New Boots

I came in to buy some new walking boots with Christmas vouchers. I was served by Lewis who was very helpful, he showed me alternatives when the pair I liked were not available in my size. I was able to find another Brasher pair I really liked with Lewis’s help. A great shopping experience all round.

2026年1月24日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service from Sophiia…

Excellent customer service from Sophiia today.

2026年2月15日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking Boot purchase

Went to buy a pair of Walking boots and was helped by Lewis who was very helpful and knowledgeable. He was patient and not at all pushy when I was choosing which ones to buy

2026年2月14日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sofia was very helpful

Sofia was very helpful

2026年2月11日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Harry

Harry, the member of staff who helped me, was friendly, courteous and knowledgeable while also being humble. He didn't pressure me into buying anything but instead told me about the differences between the walking shoes at different price points so that I could make an informed decision. I asked to try on many different shoes in many different sizes and he politely helped me to find the best ones for me. Thank you, Harry. I wish all shop assistants were like this!

2026年2月11日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shoes and clothing putchase

Helped by Harry with walking shoe purchase and Sofia with a waterproof coat purchase. Both extremely friendly and helpful. A pleasant shopping experience.

2026年2月11日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good service

Good service, helpful staff.

2026年2月10日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from Paul

Great service from Paul, thanks

2026年2月9日
自発的なレビュー
GO Outdoors - Exeter ロゴ

GO Outdoors - Exeter からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

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