The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid ou... もっと見る
企業が回答しました
所在地
所在地を変更High Street, PH33 6AU Fort William, GB
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The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... もっと見る
企業が回答しました
What an amazing team within go outdoors fort Williams. Angieszka and her team is super helpful and was happy to assist me with anything I needed! Strongly recommend this shop to anyone outdoorsy.
企業が回答しました
My visit in store today was a prime example of perfect customer service! Went in looking for down wash and couldnt see it on the shelf. Agnieska (store manager) instantly went and found some, when I e... もっと見る
企業が回答しました
企業情報
GO Outdoors - Fort William (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
High Street, PH33 6AU, Fort William, 英国
4.7
優良
144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff were good
The staff were good. There didn’t seem to be much variety in store but I guess it’s a small express store so there wouldn’t be? The speakers are broken and very crackly radio/music is played loudly in store. It’s not great. I am going to return the OEX inflatable mat I bought. It was recommended by the staff there but it doesn’t feel very well made and on closer inspection it has a weight limit that I currently exceed. I wasn’t aware of this at the time.
2024年7月1日
GO Outdoors - Fort William (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
GO Outdoors was the best stocked camping shop in Fort William.
GO Outdoors was the best stocked camping shop in Fort William. We needed a new tent as ours got damaged in wind, and they had exactly what we wanted in stock. The price was great, especially with the extra 15% off for June.
2024年6月20日
GO Outdoors - Fort William (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff at the Fort William shop are…
The staff at the Fort William shop are amazing! I only purchased a discounted kettle, the staff couldn't have been more helpful or informative, over a £5.00 kettle!
Polite, knowledgeable, smart and funny. A credit to the company, well done.
2024年6月5日
GO Outdoors - Fort William (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Hgnieszka in Fort William store is the…
Hgnieszka in Fort William store is the best. Very friendly and helpful. Thank you.
2024年5月4日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff member was so helpful.
The young woman who served me at the cash counter was incredibly helpful to me. Making sure I got the best deal by explaining the benefits of getting a membership card. I had a great shopping experience that day.
2024年4月6日
GO Outdoors - Fort William (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The product I bought was a fair…
The product I bought was a fair price.The store was clean and well stocked and the staff were friendly and helpful.
2024年3月20日
GO Outdoors - Fort William (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very pleased
Robyn was professional, pleasant and knowledgeable in helping me to choose an outdoor jacket. This was my first visit and Robyn signed me up for a Go Outdoors membership which led me to get a very good discount on my purchase. First class customer service and I will certainly shop there again.
2024年2月25日
GO Outdoors - Fort William (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing customer service from Sasha
Amazing customer service from Sasha who helped me try on 5 or 6 hiking boots of different sizes at 2 separate visits on the same day. She handled everything with such patience and good humour and helped me find my perfect pair of boots! The store has a good range of outdoors gear and offers discounts for members. Highly recommended for all your gear needs!
2024年3月3日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great shop
Staff members (Agnieszka) very helpful and friendly.
Great discount, very pleased with my purchase, thank you
2024年2月29日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Had a lovely chat with Agnieszka in the…
Had a lovely chat with Agnieszka in the store in Fort William, she was very helpful when serving us (for the 3rd time that day as we kept coming back) but definitely made our day. Thanks again
2024年2月24日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Top Customer Service
We were looked after very very well by the team at GO Fort William. They discounted our items and gave helpful advice. Usual GO value in the outdoor capital of the UK. I've thought for years they needed a Go Outdoors at Fort William.
2024年2月18日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thanks Robyn for the awesome customer…
Thanks Robyn for the awesome customer service.
2024年2月17日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service Sasha
Great customer service,,signed us up as members,, very helpful..thank you Sasha
2024年2月10日
自発的なレビュー
GO Outdoors - Fort William (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Fort William (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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