GO Outdoors - Horsham (Express) レビュー 

332
TrustScore 5段階評価の4.5

4.6

UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.

企業が回答しました

5つ星のうち5の評価

Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... もっと見る

企業が回答しました

5つ星のうち5の評価

An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.

企業が回答しました

5つ星のうち5の評価

James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Horsham (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, 英国

4.6

優良

TrustScore 5段階評価の4.5

332件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(332)

過去12か月のレビュー数: 35,808

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I was assisted by Georgia who helped me select the perfect pair of walking shoes

I was assisted by Georgia who helped me choose a pair of walking shoes. I visited the store on a Saturday and a Sunday because I usually have real difficulty getting the correct fit. She had a good understanding of what was on offer in the store and selected a number of products that fitted the bill.

Georgia was very patient with me, as I tried on a number different makes and width fittings. Finally settled on the perfect pair of shoes on the Sunday without being rushed at all even though it was getting close to the closing time of 4pm.

2025年9月28日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

helpful and friendly staff,

helpfull and friendly staff,

2025年9月23日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Huge range of brands

Such a large selection of brands of waterproof jackets in the Horsham store. Very pleased to have such a choice.

2025年9月17日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff were amazingly helpful and we…

Staff were amazingly helpful and we were able to get what we required

2025年9月12日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful staff

Very helpful staff who pointed me in the right direction when buying a day pack. I settled on an Osprey after being told the pros and cons of different makes.

2025年9月10日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shopping experience

The store was well laid-out and well stocked. The staff were very friendly and helpful

2025年9月8日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was looking for dehydrated meals for…

I was looking for dehydrated meals for camping, choice was poor and they were in a box on the floor so i think you could stock more varieties.
Other than that a good selection of outdoor equipment.

2025年9月5日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very good customer support

In terms of staff Enya was very helpful. The prices are good and there is a wide selection of clothing.

2025年8月31日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The one man kayak I bought is excellent…

The one man kayak I bought is excellent value & pretty good to use as well. The instructions for inflating it are awful, but we figured it out & now it’s easy! It’s more difficult to deflate than to inflate! The pump is excellent & very quick to inflate.

2025年8月12日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Aaron was very helpful & knowledgeable…

Aaron at the Horsham store was very helpful & knowledgeable when we were looking to purchase hiking boots/shoes

2025年8月3日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A friendly and helpful team

The staff in the Horsham store are great - they’re friendly and have given me good advice every time I’ve visited. In my most recent visit I was looking for a day rucksack for hiking and I was given helpful advice on the options available and alternatives I hadn’t considered. I’ve ended up with a rucksack that fits perfectly and has everything I need. Thank you.

2025年7月27日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

An enjoyable experience with very good…

An enjoyable experience with very good customer interaction.

2025年7月12日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The knowledge we received whilst…

The knowledge we received whilst looking at sleeping bags on first visit was fantastic and we ended up buying a membership card and loads of camping gear for Girl Guides

2025年7月4日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great jacket

Great jacket. Thanks.

2025年6月28日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very knowledgeable staff

Very knowledgeable staff, especially Ben. I needed a backpack and haven’t really used one for overnight walks before. Ben explained the differences between men’s and women’s backpack design, helped me select the right size for my trip, packed it with two tents and made me try walking with it so he could adjust the straps to fit me. He spent time explaining what all the different straps were for and helped me judge what was right for me.
Such excellent service from knowledgeable staff. Add to that the Club Member discounts and I left the shop very happy!

2025年6月18日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Advice on tent

Enya was very helpful in advising me on selecting a tent. She had good first hand knowledge from her experience and was able to tell me which was more lightweight and suitable for my needs. Delighted that the tent I chose withstood the heavy rain

2025年6月1日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

I was served by Georgie (think thats her name) this morning after a horrible night camping with a broken blow up bed.
She was cheerful, welcoming and super helpful.
Just what I needed this morning.
Thank you so much. Georgies customer service is excellent and she really put a smile back on my face

2025年6月14日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent

Excellent, lots of help and patience with no pressure served by Jakub

2025年6月11日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service

Great service. Got product we wanted when we wanted. V. helpful staff.

2025年5月21日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Duke of Edinburgh shop

We visited twice in one day to stock up on DofE essentials and were impressed by the range and quality of items. Being able to use the DofE card was also very good. Jakub in shoe sales was particularly helpful and knowledgeable.

2025年6月1日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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