GO Outdoors - Horsham (Express) レビュー 

332
TrustScore 5段階評価の4.5

4.6

UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.

企業が回答しました

5つ星のうち5の評価

Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... もっと見る

企業が回答しました

5つ星のうち5の評価

An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.

企業が回答しました

5つ星のうち5の評価

James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Horsham (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, 英国

4.6

優良

TrustScore 5段階評価の4.5

332件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(332)

過去12か月のレビュー数: 35,808

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service in the Horsham branch!

Had a great experience here today - the young man in Go Outdoors Horsham who served me in the hiking boots section was very knowledgable, helpful and not pushy at all - I didn't end up buying anything but had to write this to give him a shout out ;)

2025年5月30日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Assistant went to great lengths to find…

Assistant went to great lengths to find the item we wanted

2025年5月26日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very friendly and helpful

The staff in this store are really friendly and helpful, they know what thier talking about, helped me find what I was looking for, as I wasn't sure what I was doing

2025年5月26日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち4の評価

All good service on our visit

All good service on our visit, but key thing was my 86 year old mother-in-law left her mobile phone in the shop, but you kept it safe and when we called it later you answered and we were able to come back and collect it. Many thanks.

2025年5月22日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Over and above service from Georgia

My daughter is doing her bronze Duke of Edinburgh award expedition and I needed help collating the items on the list. Georgia came over and went through our list meticulously. She herself had done her Gold award and had some military training. She explained everything to us in great detail and even showed my daughter how to read a map with a compass. Exemplary service!

2025年5月10日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent advice with walking shoes

Today I was served by Ben R who very patiently helped me find some suitable walking shoes. Great advice which led to me finding the perfect pair of shoes.
Thank you Ben

2025年5月15日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち3の評価

Helpful Staff

Incorrect information online for opening time on Bank Holiday Monday so was kept waiting for an hour before shop opened. Staff were friendly and extremely helpful.

2025年5月11日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shoes, sandals, sorted!

The displays are good and some shoe boxes were accessable. The two gentlemen on duty were quite busy but were able to get me the footwear I required and I was very happy with the experience.

2025年5月12日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Went to the Horsham branch…

Went to the Horsham branch as they said on line that they had the tent I was looking for in store so went and was pleased with the fact that not only was the tent I bought there but also another one that I was looking at too so had to choose which one I was going to come home with. Plenty of staff to help but not pushy which was nice. Came home with the Phoxx 2 for my motorcycle camping trip instead of the Phoxx 3 🤞

2025年5月10日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Happy from Hove

Buy most of my outdoor stuff from the Horsham store, prices very good compared to the internet and you can try it on. Especially cheap when you are a member and get the discount. Served by Jakub today and had some good cheerful banter to take my mind off the bill😀

2025年5月7日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Prices were great

Prices were great, service was so-so

2025年5月3日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Everyone is helpful and knowledgeable

Everyone is helpful and knowledgeable

2025年4月25日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good selection of products

Good selection of products, had just what I needed.
Helpful staff.

2025年4月23日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic store

Fantastic store. So much variety & really good value if you’re a member.
A young man served me and couldn’t be more helpful. I tried on multiple walking trainers as I am a women’s size 8 wide. They had size 8 in every shoe which surprised me and I was guided as to which was the widest to suit me best.
Left with some Solomon’s and a successful experience. Thumbs up to the store

2025年4月23日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Horsham branch great

Great selection of gear and very helpfull staff at the Horsham branch

2025年4月20日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful staff

Jakob was particularly helpful to 3 members of my family at the till with sorting some financial complications over our purchases. Nothing seemed to be too much trouble for him and I was impressed and very grateful.

2025年4月21日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

5つ星のうち5の評価

All was excellent.

2025年4月12日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Nick at Horsham Go Outdoors was amazing…

Nick at Horsham Go Outdoors was amazing - he helped us get fully kitted out for DoE - really personable no question disregarded - knowledgeable and stayed with us for the whole purchase which was really appreciated as went went through a very long list - Thank you Nick hope this message gets back to you ! 😊

2025年4月10日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Staff were friendly and polite

Staff were friendly and polite

2025年4月8日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic Experience, Fantastic Staff

Spent a whole afternoon getting stuff for son’s DodE. We were helped by Georgia who was nothing short of fantastic. We knew virtually nothing and needed to get everything. She guided and advised for 3 to 4 hours with infinite patience and expert advice, without which I know we would have got some things wrong.

Georgia loves the outdoors and speaks from personal experience about the equipment, how appropriate it is for your intended use, and as complete novices her guidance was invaluable to us. She is a true expert.

Based on that one experience GO Outdoors Horsham will be our first stop in future and we will be looking out for Georgia.

2025年3月29日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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