GO Outdoors - Hull レビュー 

2,153
TrustScore 5段階評価の5

4.8

Clough Road Retail Park, Clough, HU6 7PT Hull, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Lots of variety, including access to baits my local doesn’t stock. Staff were happy and helpful when I needed price checks. Matthew on tills was lovely, got me sorted when I wasn’t 100% on the address... もっと見る

企業が回答しました

5つ星のうち5の評価

Myself and my mate were there for quite a while we were a bit unsure but we’re never bothered once. Got to the tills and payed and realised I’d forgotten a couple extra small items so Matthew let us k... もっと見る

企業が回答しました

5つ星のうち1の評価

I visited the Hull store on Saturday to purchase some fishing accessories. Once at the till I was very annoyed as the queue was approximately 9 deep with one person serving a customer who was purchas... もっと見る

5つ星のうち5の評価

I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Hull について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Clough Road Retail Park, Clough, HU6 7PT, Hull, 英国

  • 01482 429679

4.8

優良

TrustScore 5段階評価の5

2153件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(2,153)

過去12か月のレビュー数: 35,714

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Lewis was super helpful with advice on…

Lewis was super helpful with advice on tents, we bought a Berghaus, and are very happy, thank you!

2026年6月7日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The young man who served us was…

The young man who served us was efficient and very polite and friendly.

2026年6月5日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Great service from Charlee today in the…

Great service from Charlee today in the Hill branch in the clothing section. We needed support for the correct size of hiking trousers for my teenager and she was incredibly helpful.

2026年6月6日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thank you for leaving us a 4 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Katie was excellent when handling my…

Katie was excellent when handling my refund and saving me money. Excellent customer service. Would go there for my outdoor needs

2026年6月6日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Had to wait a while to get served (…

Had to wait a while to get served ( 3members of staff stood talking on a till)
Only one person serving, which was a guy called Ryan.
Ryan was very professional.

2026年6月6日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service throughout our visit

Excellent service throughout our visit, got what we needed, staff great
Elsina and girl on checkout. No complaints at all, signed up for membership @£5 saved loads on original price. Thank you go outdoors, we will be back 👍

2026年6月5日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Elaina was great

Elaina was great

2026年6月5日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from the staff in the…

Great service from the staff in the shop in particular Elaina.

2026年6月4日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Elaina and another woman were so kind

Elaina and another woman were extremely helpful, helped us find a size we need in wellies and were so so kind, smiles all the way through and amazing service :)

2026年6月4日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Recommend a visit

Layout of shop easy to navigate.item i had gone in for wasnt on the shelf but the staff were more than happy to help.checked theyre system,found it was instock and oromptly weng to get what i wanted.staff very pleasant and helpful.served by Elaina at the checkout who was very cherpy.

2026年6月4日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Easy to order online for click and…just what I wanted

Easy to order online for click and collect. Emailed when available to collect from, reasonable prices, prompt and cheerful service from staff, what more do you want, any queries sorted there and then , no problem. Cheers.

2026年5月19日
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Alan was really helpful with the…

Alan was really helpful with the walking boots today 😊

2026年5月31日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I came with my autistic grandson…

I came with my autistic grandson looking for a camping toilet to help with potty training and Lewis really helped me choose which was best and helped getting display ones to show me and taking them down from the shelf to let us find the right height as my grandson is 4yrs old ,he talked me through different ideas and we chose the perfect potty and my grandson is now doing amazing on it so thank you Lewis for all your help its made a huge impact in potty training, great service he was very patient with us lovely lad!!! Credit to your company 🤩

2026年5月30日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

The customer service provided by Leah…

The customer service provided by Leah was excellent at the Hull store today.

2026年5月30日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great shopping great service great price

Great shopping. Went in for a bike and initially couldn’t find staff but then managed to find Leah. She was most helpful knowledgable person going. Spoke well to us and explained all the procedures. Even when there was an issue with the members card she wasn’t flustered and talked us calmly through it. Well done Leah. The bike is amazing and a great price about £80 cheaper than any comparable model elsewhere, Compass Free Rein 20”. My boy loves it!

2026年5月27日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち1の評価

I ordered online to pick up in store

I ordered online to pick up in store, over a week later I telephoned the helpline to ask about my parcel, I was informed my parcel was available to collect in store.
No contact was made to me to inform me my parcel was ready for collection from the clough road store in hull. So if I hadn’t contacted the customer service I don’t even know if I would have received my goods, which I find very disappointing.

2026年5月15日
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

We are sorry to hear that you did not receive any communications from us in relation to your orders collection status. This is not the level of service we aim to provide and understand how frustrating this can be.

Your feedback is important to us and will be shared with the relevant channels to help improve our systems and communications.

We do hope that we can provide a better experience in the future.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち1の評価

Just can't believe that my order

Just can't believe that my order, placed on the 12/5 is still not available to me on 20/5 how much longer do you need to supply this item? I expected to call in and pick up after no more than 3 days. Shocking service, and I had to make telephone calls just to get my members card updated.

2026年5月13日
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

We are very sorry to hear about the delay with your order placed on the 12/05 and understand how disappointing it must be to still be waiting by 20/05 when you were expecting the collection to be available withing a few days.

This is not the level of service we aim to provide and understand how frustrating this can be.

We have reached out to you via the email address on the order to advise on the status of your order.

Your feedback is important to us and will be shared with the relevant teams to help improve both our systems and communication.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff in the Hull store are very…

Staff in the Hull store are very helpful.
Buying on line is simple too.
Great shopping experience

2026年5月12日
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service with friendly staff

Great service with friendly staff. Amazing selection of products at competitive prices

2026年5月17日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing service

Amazing service.
I’m a keen walker and needed new boots - Hugh was really helpful, clearly knowledgeable and passionate about outdoor activities, and did so with a smile. His friend (sorry - name unknown) was equally knowledgeable and helpful. Both came across as genuinely good people who enjoyed their work. I couldn’t ask for better service, thank you.

2026年5月16日
自発的なレビュー
GO Outdoors - Hull ロゴ

GO Outdoors - Hull からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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