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GO Outdoors - Ilkley (Express) レビュー 

309
•
TrustScore 5段階評価の5

4.8

キャンプ用品店
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所在地

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6 Station Road, LS29 8HA Ilkley, West Yorkshire, GB

•
01943 660213

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... もっと見る

企業が回答しました

5つ星のうち5の評価

Lovely friendly staff especially Ben who served us today. He was very helpful, nothing was too much trouble for him and he was knowledgeable about the walking shoes also. He’s a credit to Ilkley Go Ou... もっと見る

企業が回答しました

5つ星のうち5の評価

Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... もっと見る

企業が回答しました

5つ星のうち3の評価

The store needed a good clean. The floor was very dusty, the changing room was even worse. Add to that the fact that a camera is in position looking into the changing room, it all added to an experi... もっと見る

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Ilkley (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • 6 Station Road, LS29 8HA, Ilkley, West Yorkshire, 英国

  • 01943 660213

4.8

優良

TrustScore 5段階評価の5

309件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.8

すべてのレビュー

(309)

過去12か月のレビュー数: 35,367件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Great products and service.

Really good range of products and friendly helpful service. Thanks Go Outdoors!

2025年7月11日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Well stocked store with very helpful…

Well stocked store with very helpful assistant

2025年7月3日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service by staff member "Tia"

Purchased a Peter Storm packaway lightweight waterproof jacket with effectively a 50% G-O-card discount. I cannot praise highly enough the helpful, professional and pleasant service given by "Tia", who offered advice on sizing and alternative options whilst dealing with several customers, as she seemed to be the only (downstairs) member of staff on duty. This sort of intelligent, caring and flexible customer service is something I've not seen in a retail store for a long time, so thank you!

[Added on 18/07/2025] The Peter Storm lightweight waterproof jacket has performed excellently, keeping me dry in some torrential downpours whilst out dog-walking. It's 100% more effective than a previous similar item (not from G-O), whose inner seams disintegrated within an hour of their first exposure to heavy rain. Great value for money, thanks.

2025年6月28日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Easy to order and happy with the goods

Very pleased with the goods I bought. Easy to order online and good price too! Used click and collect locally.

2025年6月24日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

New Merrell purchase

Purchased a new pair of Merrell walking shoes today and was helped and served by very helpful young man called Billy.
Will no doubt call in again.

2025年6月19日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Carabiners

Helpful staff shame about the carabiners you sell which are a complete waste of money. The one I bought lasted less than 5 minutes no stronger than a paper clip!

2025年6月11日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good Choice & Service

Good variety of options at a variety of discounted price points. Proactive but not over intrusive staff assistance.

2025年6月1日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

EXCELLENT customer service

EXCELLENT customer service. Great advice and patience.

2025年6月1日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Knowledgeable and friendly staff :)

Knowledgeable and friendly staff. Answered all my questions, and I left with exactly what I needed at a great price.
Special praise goes out to Garry & Tia

2025年6月2日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Good service

Good service. I was told about the loyalty card to purchase to get big savings. I appreciated that. Very polite and helpful staff.

2025年5月29日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Polite efficient

Polite efficient

2025年5月29日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I went into the Ilkley shop looking for…

I went into the Ilkley shop looking for a raincoat. I found one which I liked. I was served by Kerry billy and Garry they were very friendly and helpful as I had to renew my discount card Ilkley is a very nice shop to visit

2025年5月28日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Rab gore tex jacket

Bought a beautiful gore tex jacket, staff helpful and well informed. On sale too so great value.

2025年5月26日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Express Store

Fantastic Customer Service, good selection of clothing and accessories, including sale items, for a relatively small store.
Nothing was too much trouble for the staff (Harry, John and Garry) and my husband and I purchased an item today, both were an exceptional price for the quality of the items.

2025年5月13日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

My purchase experience

The girl who helped us was pleasant, efficient and gave good advice.
This was at the Ilkley store.

2025年4月19日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Prompt service when looking for new…

Prompt service when looking for new walking shoes then despite not having member card they quickly found my account renewed membership and dealt promptly with my purchase

2025年4月16日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち4の評価

Ilkley store

Friendly helpful staff

2025年4月9日
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

good service by garry

good service by garry, despite the dual pricing system that GO have

2025年4月2日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Disgusting Customer Service

We went to the store this afternoon at 5pm and my kids wanted a fleece. I went upstairs and chose a boot that I wanted to try on and went down to ask a member of staff for assistance. The young male and female staff were near the till and chatting. I asked for assistance and the male staff rolled his eyes as though it was too much trouble for him. He said that he doesn’t deal with shoes after 5pm….they close at 5:30. I told him that his service was disgusting. A young kid with disgusting customer service shouldn’t be left with the responsibility of a store. The owner or manager of this store needs to sort this, “I can’t be bothered attitude” He had 20 minutes to provide a shoe that cost £91 but he couldn’t be bothered to assist me!

2025年4月4日
自発的なレビュー
GO Outdoors - Ilkley (Express) ロゴ

GO Outdoors - Ilkley (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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