A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Lovely friendly staff especially Ben who served us today. He was very helpful, nothing was too much trouble for him and he was knowledgeable about the walking shoes also. He’s a credit to Ilkley Go Ou... もっと見る
企業が回答しました
Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... もっと見る
企業が回答しました
The store needed a good clean. The floor was very dusty, the changing room was even worse. Add to that the fact that a camera is in position looking into the changing room, it all added to an experi... もっと見る
企業情報
GO Outdoors - Ilkley (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
6 Station Road, LS29 8HA, Ilkley, West Yorkshire, 英国
- 01943 660213
4.8
優良
309件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality jacket and fantastic…
Good quality jacket and fantastic customer service.
Very helpful sales assistants.
Thanks 👍
2025年11月22日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff :-)
2025年11月22日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Happy polite staff
2025年10月24日
GO Outdoors - Ilkley (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
Good choice of footwear for a small 'express store'
Assistant was really helpful and knew about walking boots, which is what I went to purchase
2025年10月23日
GO Outdoors - Ilkley (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly & Helpful
A quick but positive experience for getting two T-shirts and renewing my discount card. The assistant was very helpful and positive, and did everything very efficiently with no waiting about. I was also advised that the offer is “mix and match”, but I wanted two of the same style T-shirt.
2025年10月2日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A great experience in store thanks to…
A great experience in store thanks to the direct answers to my questions about the clothing and footwear I wanted for particular activities. I was offered alternative options without being pushed towards anything more costly than something that wasn't. The experience was relaxing and I felt I could take my time in making my selections thanks to the patience of Garry, Tia and Ronnie.
2025年9月20日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Harry John and Garry
Harry , John & Garry are all great in this branch very helpful and knowledgeable too thanks lads
Cheers Steve
2025年9月23日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A pleasure to visit
Whenever I visit the Ilkley branch I always find your staff friendly and helpful.
2025年9月14日
GO Outdoors - Ilkley (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Friendly informed assistance!
2025年9月15日
GO Outdoors - Ilkley (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff are excellent and very helpful
Staff are excellent and very helpful. I seen a trailer light board advertised for £12 online but unfortunately I paid for it without checking that it was £22.
2025年9月6日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good product knowledge and attebtion
2025年9月8日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I regularly shop at this branch
I regularly shop at this branch. Two pairs of shoes bought here went with us on holiday in Switzerland earlier this month. I also wore the trousers I bought on my last visit. Craghoppers over the road was my first port of call for the new pair of trousers. Luckily they didn’t have any. Your team was brilliant. They found the trousers and saved me money. And the trousers didn’t fall down at the airport.!! Great service. Thank you all
2025年7月29日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors - Ilkley (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
All staff friendly and helpful.
All staff friendly and helpful.
I wasn't sure about the breathability of a jacket and nice guy with glasses explained to me
Thank you, always find good staff in this shop, its one reason I go to Ilkley.
Thank you 😊
Christine
2025年8月15日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
That young man will go far.
There was a member of staff available. I asked of he had any thermos flasks in stock.
He took me to the section, helped me choose the best for my needs and walked back with me and processed the sale.
That was all excellent.
I was feeling quite happy that day and was cracking jokes during the process. To his credit, he matched my mood and joined in.
That young man will go far.
2025年8月13日
GO Outdoors - Ilkley (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great membership prices
Great selection of products well presented. Staff friendly helpful and knowledgeable.
2025年8月12日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff were very friendly and helpful…
Staff were very friendly and helpful particularly Kerry and Tia who served and collected all of our order.
2025年8月1日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service from Garry. Armed with my membership number, I popped in to establish how long ago I had bought a pair of boots that appeared to have worn down prematurely. Garry inspected the boots and offered to exchange them for a brand new pair, which surpassed my expectations. It’s a good reminder of the value of face to face service. Thank you very much.
2025年8月3日
自発的なレビュー
GO Outdoors - Ilkley (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The young lady in the Ilkley store went…
The young lady in the Ilkley store went out of her way to find what I was looking for and searched till she found it. Very helpful for me as I have mobility issues.
2025年7月20日
GO Outdoors - Ilkley (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Helpful advice from all staff
Helpful advice from all staff, they went out of their way to find what we needed- very happy with the service. We are members of go outdoors and this makes it extremely good value.
2025年7月22日
GO Outdoors - Ilkley (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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