I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... もっと見る
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I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... もっと見る
企業が回答しました
went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
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Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... もっと見る
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Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... もっと見る
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当該企業による記述
当該企業による記述

Anglian Retail Park, IP1 5QP, Ipswich, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly and helpful staff, good selection of items.

GO Outdoors - Ipswich からの回答
Really impressed with the service and knowledge of Isobel in the footwear section. She was very helpful and patient and was also lovely to the Guide Dog puppy I am currently looking after.
Thank you.
Helen and Brett 🐾

GO Outdoors - Ipswich からの回答
Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to the store on my many requests for size changes, brand and model options. Joined as a member as I will be back!

GO Outdoors - Ipswich からの回答
Once again staff at the Ipswich store were brilliant.
My card had lapsed by a day or two, and Matt on the tills made the process of renewal quick seamless and straight forward, meaning I can continue to make purchases at great discounted prices.
Thanks again

GO Outdoors - Ipswich からの回答
Great customer service, Celeste and Roxie super helpful and polite, quickly won over my grumpy toddler while I was trying on new trainers and kept him well entertained, also price matched for me to a competitor.

GO Outdoors - Ipswich からの回答
Matt was very polite and gave us all the information we needed about the membership and the product.

GO Outdoors - Ipswich からの回答
Good visit, managed to get what we needed and Matt was very helpful sorting out our membership.

GO Outdoors - Ipswich からの回答
I placed an order on the 1st of August to be told it would take 3-5 working days, I rang the Ipswich store on 7th of August to be told it was still in the lorry, the reason I ordered it early is because my son was go travelling on Wednesday 12th August, I was told I could purchase a bag, today is now 13th August, I am Still waiting for an email/ phone call regarding the bag, so I ended up buying another bag for my son on Sunday on 8th August, so now it results in me being out of pocket by £55, that’s £25 on the bag I ordered on 1st August & £ 30 for the bag on Sunday 8th August, it might not sound a lot of money to most people, but when you are on a budget, I’ve had no communication whatsoever from Go Outdoors, as a big company you were quick enough to take my money, but your not quick enough to deliver my product or even return my money,
I certainly won’t be shopping here again & I certainly won’t be recommending your company to anyone

GO Outdoors - Ipswich からの回答

GO Outdoors - Ipswich からの回答
Great experience at Go Outdoors in Ipswich just now. I only needed some tent pegs. First a member of staff directed me to where they were; then at the checkout Matt went on to explain the savings if I become a member. Glad I did. Left the store happy.

GO Outdoors - Ipswich からの回答
The staff were extremely helpful and informative. An absolutely stress free shopping trip.

GO Outdoors - Ipswich からの回答
Helpful staff, good selection. Dani and Nicole on the shoe section. Knowledgeable and helpful

GO Outdoors - Ipswich からの回答
Customer service was great. Rory we so helpful with choosing my walking boots. Matt on the till was great too, chced hi the right size. Both very helpful and friendly.

GO Outdoors - Ipswich からの回答
Not great I’m afraid. Brought my purchases to the till and was asked to buy member ship, have recently moved so asked the till guy to check address as I usually buy from the store. Informed I had no membership on any of my given addresses. So reluctantly paid my fiver despite being sure I had it. Asked the chap to change my address but blunt no, need to call customer services. This was all at Ipswich on Monday. Went to Colchester today and popped into there store and very different. Checked my addresses, verified I had membership for over two months, changed my address all at the till. TIL got charged for membership because the chap at the till really couldn’t care much.

GO Outdoors - Ipswich からの回答
Great service at Go Outdoors Ipswich today! Emma G on the shopfloor was really helpful and patient (despite being injured!) and gave great advice about which deals were available. Matt on the till was also very friendly and helpful. I managed to get everything needed for a first camping trip, at a great price.

GO Outdoors - Ipswich からの回答
Matt was very helpful and friendly and got me sorted with everything I was looking for.

GO Outdoors - Ipswich からの回答
At the till, the cashier, Matt, was enormously helpful and having looked at the shoes I was buying, suggested that they looked like they had been worn due to the discoloured sole. He arranged with the manager for an increased discount, totally unprompted by me. This was really helpful for me. He was polite, friendly and made my shopping experience very positive.

GO Outdoors - Ipswich からの回答
Denise and Sue at Ipswich GO Outdoors were amazing. Denise spent over an hour with me trying to find the best hiking boots, in my last minute purchase. Day after I was already trying it out in Tatra Mountains, no blisters, perfect pair of boots.
Thank you for your patience

GO Outdoors - Ipswich からの回答
We were helped today for nearly an hour by Belle - she was amazing, I have small but wide feel and she brought me countless pairs of boots to try on and was brimming with great advice. I was struck by how important it was to help me select the right pair of boots as opposed to just selling me a pair. Thank you Belle - can’t recommend your service highly enough. Yin.

GO Outdoors - Ipswich からの回答
Excellent customer services from Matt. Always a delight and super helpful at the checkouts!

GO Outdoors - Ipswich からの回答
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