I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... もっと見る
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went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
企業が回答しました
Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... もっと見る
企業が回答しました
Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... もっと見る
企業が回答しました
企業情報
GO Outdoors - Ipswich について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Anglian Retail Park, IP1 5QP, Ipswich, 英国
- 01473 794506
4.8
優良
2265件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was looking for a comfortable pair of…
I was looking for a comfortable pair of walking shoes and I was fortunate to be served by Denise who was so helpful in advising me which ones to choose as I have an arthritic toe joint, she was very knowledgeable about the various choices.
2026年5月11日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quality customer service from Isabelle.
I received excellent service from Isabelle. She explained clearly the pros and cons of the walking boots I was looking at while letting me decide the best pair for my needs. She was attentive, polite and helpful. Very happy.
2026年5月8日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The price and collection were perfect
The price and collection were perfect
I could find all things I needed
2026年4月13日
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpful and well informed team
Very helpful and well informed team. Particular thanks to Dani and Matt
2026年5月1日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Celeste was incredibly helpful today…
Celeste was incredibly helpful today with choosing new walking boots. Very knowledgeable, professional and patient.
Really appreciated Celeste’s help…..an asset to your store.
2026年5月2日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
It’s a big bright store
It’s a big bright store. Well spaced out with clearly marked sections.
Staff are generally chatty and helpful with anything you ask about. Otherwise they leave you to browse.
2026年4月30日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Poor build quality by store staff - SHOCKING
TBH i was not impressed with the build of my new bike i collect last Thursday (23/04/2026) I had to go over and check everything to the point I should have just built it myself. For a bike thats supposed to have been built ready to ride....it would have been a death trap, and potential damage to the bike. To list some of things I found, both bolts loose on front brake caliper, the caliper was moving freely. Dropper post poorly fitted, far too much cable allowed for. Storage frame bolts loose, on the verge of falling out had I done any riding. On a £2200 bike I was not impressed, would I take it back for 6 week safety check......i dont think so. When working on any bike they should have their work checked and double checked as it could have caused an accident or damaged the bike.
2026年4月23日
GO Outdoors - Ipswich からの回答
We appreciate you taking the time to leave your review about your recent bike purchase.
It is upsetting to know that you feel that your bike was not correctly or safely built by one of our stores. All feedback that we receive is important to us and this will be reported back to the relevant teams to ensure that the correct bike building processes are being followed to the correct safety standards.
We have contacted you via email to get further information, to enable us to escalate this correctly, please check your inbox for our email shortly.
Kind regards
Go Outdoors Customer Care Team.
Struggling with a health condition but…
Struggling with a health condition but still wanting be active, I found it really hard to find comfortable walking shoes. Having been unsuccessful on line, decided to seek help in store. Staff were amazing & very knowledgeable. Made such a difference. So helpful. Big shout out to Dani & Matt especially.
2026年4月30日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Excellent service today
Excellent service today, Denise was extremely helpful, she gave me really useful information about the products which allowed me to make informed purchases. Matt on the till was helpful to sort a query about the members card. Totally a great experience! Thank you!
2026年4月27日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great Boots !
Needed a new pair of two season walking boots and was helped out by Denise and Matt at the Ipswich Whitehouse estate store, both very knowledgeable and helpful, tried several different pairs they suggested and came away with a great pair of boots at a great price - Thank you Denise and thank you Matt 👍🏻
2026年4月27日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Polite and helpful service from Celeste…
Polite and helpful service from Celeste and Eve.
Good price for products purchased.
2026年4月19日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Go Outdoors Ipswich
Served by Denise and Laura who could not be more helpful. Lots of choice so advice and recommendations proved very useful. Would certainly recommend this store.
2026年4月20日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Denise was extremely helpful and…
Denise was extremely helpful and knowledgeable. Her patience and demeanour made the whole buying experience enjoyable.
2026年4月16日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful today on my choice of…walking shoes
Very helpful today on my choice of walking shoes Max was great and so was sookie
2026年4月17日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Matt at the till was so lovely today
Matt at the till was so lovely today. I had trouble finding my membership card and he kept assuring me to take my time to find it. He tried to help… and eventually he found me on the system. He was very patient and really helpful.
2025年12月11日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Denise was very helpful and patient
Denise was very helpful and patient. I got the right trainers in the end!
Thank you 😊
2026年4月13日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff were helpful
Staff were friendly, helpful and knowledgeable. Thanks to Matt on the till for advising on the bundle discount and processing this for me.
2026年4月11日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lovely Denise
Denise assisted us with footwear, she was very attentive and very kind, discussing walking and nature with my young daughter whilst supporting her to try on boots. She held a lot of knowledge regarding which footwear was best for which activity. Nothing was too much trouble. I really enjoyed talking to her too.
2026年4月9日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Ipswich からの回答
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
World Class Service
I went in for a puncture repair kit and was helped by Bill. He was so patient, kind and knowledgeable - a hat trick! He helped me find the right product and even waited while I consulted with my other half on the phone. He also didn't push me to buy unnecessary products and made sure I had the correct one. Thank you Bill, you shining star!
2026年3月26日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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