I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... もっと見る
企業が回答しました
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went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
企業が回答しました
Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... もっと見る
企業が回答しました
Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... もっと見る
企業が回答しました
企業情報
GO Outdoors - Ipswich について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Anglian Retail Park, IP1 5QP, Ipswich, 英国
- 01473 794506
4.8
優良
2265件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful
Had to buy a lot of things, an employee named Matt was really helpful and assisted with them And over an hour of buying things, the person in the register named dean was really polite and scanned our items like it was no problem- a big thank you to both of them!
2026年4月1日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Help and advice I got from Dani and…
Help and advice I got from Dani and Roxie was superb.
They were happy and made the shopping experience great fun.
2026年3月27日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Very helpful and knowledgeable
Brilliant helpful, friendly, knowledgeable and patient support from Denise while looking for a new pair of walking shoes (and trying multiple pairs on!). If Denise hadn’t been as helpful I probably would have been overwhelmed and ended up not buying anything, instead of my very comfortable new shoes.
2026年3月24日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Helpful and courteous staff.
I was looking to buy mountain walking boots and the staff were very helpful. Denise and Belle gave really helpful advice about the boot fitting.
Very impressed by the friendly staff and service.
2026年3月23日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Very helpful and informed staff
Very helpful and informed staff.
Dani spent a long time helping me with walking shoes and was knew a lot about them.
Matt was helpful with an exchange.
2026年3月22日
自発的なレビュー
GO Outdoors - Ipswich からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Ipswich からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from Emma in shoes
Emma in the shoe department was so helpful and knowledgeable, and super patient while I tried on lots of shoes. She helped cater to my many requirements and I came away with a great pair of walking shoes, thank you Emma.
2026年3月20日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Hiking shoes
Ashley in the shoe department is an asset to your store. Great service and advice. No pressure came away with my new hiking shoes. A very happy customer !
Will be coming back to get the other stuff I need.
2026年3月19日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great experience yesterday afternoon…
Great experience yesterday afternoon all staff members very helpful especially Dani and Eve. Dani was very knowledgeable regarding women's walking shoes and boots. She willingly spent several trips back and forth to the stock room trying to help me get the correct style and fit. Well done.
2026年3月18日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Ashley was very knowledgeable and gave…
Ashley was very knowledgeable and gave me time to weigh up options without being pushy. Really nice guy and enjoying the hiking boots.
2026年2月14日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent experience at Go Outdoors
Excellent experience at Go Outdoors, Ipswich today. Staff were willing to listen to me when returning a pair of ladies walking/hiking boots and asked polite yet "probing" questions regarding my usage in order to understand why the boots had, in my opinion, not held up very well.
They literally went that extra mile and, in the end, were willing to exchange my boots for another pair (like for like) or discount the original cost towards any other pair of hiking boots.
I was extremely pleased with the help given to me by Celeste, Matt and indeed Wayne and would like to thank them in this review.
2026年3月14日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Had to search for someone to serve me
Had to search for someone to serve me, but once located, Emma was very friendly and helpful
2026年3月11日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service
Denise was very helpful in helping me to select my new walking boots today. She was very professional and gave very good advice regarding the style and size I needed.
Her colleague Matt was also very professional and polite at the checkout.
2026年3月10日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Knowledgeable, friendly store
Denise assisted me in choosing a pair of walking boots and was very knowledgeable on the brands and how to look after them. Also store colleagues, Matt and Roxie, great, natural service on tills.
2026年3月5日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service..
I found the perfect pair of walking shoes thanks to Celeste. She was a cheerful and friendly young lady who was very knowledgeable about the shoes/boots in the store. I shall certainly be coming back again.
I also found Nicole on the tills friendly.
2026年2月28日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Aiesha was really helpful with finding…
Aiesha was really helpful with finding me the right walking boots.
2026年3月5日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Shout out to Denise and Jackie
Denise helped me with finding the perfect fishing outfit to keep me warm overnight. Very friendly and patient.
And woman fish too
Thankyou to Jackie also very chatty. They both made it an easy and enjoyable shop
Thankyou
2026年3月5日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Helped me find a good pair of boots and…
Helped me find a good pair of boots and helped me throughout very helpful
2026年3月5日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ashley was fried and really helpful and…
Ashley was fried and really helpful and patient!
2026年2月19日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A excellent range of items and very helpful staff.
We were buying items for D Of E and a member of staff called Ashley was very helpful.
2026年2月28日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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