Visited Keswick, knowing it was time to replace a number of outdoor items, boots, rucksacks and waterproofs. Spent a small fortune, patiently assisted by Sarah who was happy to discuss various... もっと見る
企業が回答しました
所在地
所在地を変更Main Street 53, CA12 5DS Keswick, England, GB
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Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... もっと見る
企業が回答しました
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... もっと見る
Bought the annual membership for £5 which I used in store & got great discount 40-50% off most items so well worth buying the membership. Staff helpful in store in Keswick & found what we needed. Wi... もっと見る
企業が回答しました
企業情報
GO Outdoors - Keswick (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Main Street 53, CA12 5DS, Keswick, England, 英国
4.9
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Isaac was so helpful and found shoes…
Isaac was so helpful and found shoes last minute for me!
2026年10月24日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Brilliant staff
2026年10月22日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff, particularly Scott
2026年10月20日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Well worth a visit
Visited Keswick, knowing it was time to replace a number of outdoor items, boots, rucksacks and waterproofs.
Spent a small fortune, patiently assisted by Sarah who was happy to discuss various options and helped save a few pounds as well.
No pressure, just a friendly helpful experience.
Well worth a visit
2026年9月5日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Scott & Sophie were excellent!!
Scott & Sophie were excellent!!! Bought a beautiful Northface jacket with their help! Both very knowledgeable, excellent interpersonal skills, super helpful and a credit to the company! I would employ them both without any hesitation. Thanks JR
2026年10月19日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Scott is a well valued member of your…
Scott is a well valued member of your team. He went above and beyond with his service. What a star ⭐
2026年10月17日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service and lovely staff
Great service and lovely staff. Sarah was a great help at checkout
2026年10月17日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Customer service was outstanding and friendly
Customer service was outstanding.
He was so helpful and fri
2026年10月17日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service and great shoes…
Excellent service and great shoes bought. Ready for my next trip.
2026年10月16日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Amazing Staff!!!
Amazing Staff
These guys are very helpful and informative.
Thanks again to Sctt for his fantastic customer service.
Highly reccomend this amazing store!
5 STARS!!
2026年9月15日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I attended go outdoors today and was…
I attended go outdoors today and was greeted by one of the shop attendants Sarah she was so friendly, welcoming and helpful it really made my shopping experience so easy , I was in the week prior with my son shopping for walking boots and again the service we were given was perfect. Go outdoors really has hugely improved stocking current and trendy brands and it is now my go to if I ever need a treat and some retail therapy 🥰 thanks team keep up the good work.
2026年10月7日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you, Scott!
Scott was incredibly helpful today - he was so friendly and patient whilst I took ages to find the right pair of boots! And I eventually walked out with 2 pairs! Thank you so much for all your help, Scott! Exceptional customer service!
2026年10月6日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
First time visit to GO Outdoors store…
First time visit to GO Outdoors store in Keswick and very impressed with choice and quality of clothing and range of sizes available. Sarah in the store was very knowledgeable and helpful about different brands and sizing.
2026年9月30日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Friendly and helpful
Was served by a lovely lad called Scott. Very friendly and helpful. Felt like I knew him and his family by the time I left. I love that! You don’t get that online!
Also it’s a great shop. Right in the centre of Keswick, not miles out of town like other Go Outdoors shops.
2026年9月9日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Scott and another member of staff (I think I heard someone call him Tom) Helped me over the weekend. Sorted an issue with adding my membership when I didn’t have my card with me.
Very helpful and patient. Thanks both
2026年9月20日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful manager named Scott…
Extremely helpful manager named Scott who helped me with a purchase of Oakley Turbine Mtt Black Prizm Sunglasses fir my extra dry eyes.
2026年9月20日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sarah was very helpful and had great…
Sarah was very helpful and had great customer service skills.
2026年9月17日
GO Outdoors - Keswick (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great discount with using annual membership.
Bought the annual membership for £5 which I used in store & got great discount 40-50% off most items so well worth buying the membership. Staff helpful in store in Keswick & found what we needed. Will definitely visit the store in York when I next go shopping.
2026年8月7日
GO Outdoors - Keswick (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Excellent Service
Today i was helped to find a item in store by a store assistant called Sienna, she couldnt have been anymore helpful, her professionalism and helpfulness made my shopping at Go Outdoors a very pleasant experience. Thank you Sienna for the assistance today.
2026年9月13日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Unusually helpful customer service in…
Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops.
2026年9月12日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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