Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... もっと見る
企業が回答しました
所在地
所在地を変更Main Street 53, CA12 5DS Keswick, England, GB
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レビュアーのコメントを見てみましょう
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... もっと見る
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... もっと見る
企業が回答しました
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... もっと見る
企業が回答しました
企業情報
GO Outdoors - Keswick (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Main Street 53, CA12 5DS, Keswick, England, 英国
4.8
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Needed a couple of urgent items on our…
Needed a couple of urgent items on our weekend away in the lakes so called into Go Outdoors Keswick. Staff were great, friendly and helpful and we got what we needed with their assistance.
2026年5月2日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Had great service from Sheena and was…
Had great service from Sheena and was very helpful and informative, knew what I was after and showed me what I needed
2026年4月25日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Sarah served me today and was great
Sarah served me today and was great.
Shop floor was clean and well laid out
2026年5月2日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Lovely shop with great prices
Lovely shop with great prices. Sarah at the till was really helpful and friendly.
2026年5月2日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Wonderful service
Wonderful service, very polite and with a big smile 10/10 - thank you to Sarah
2026年5月2日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
KSarah was very informative and…
Sarah was very informative and personable leading us through our purchase and explaining the membership policy
2026年5月2日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The item I was looking for was not on…
The item I was looking for was not on the shelf and the sales team managed to locate it in store. Most helpful and courteous. Well worthy of 5 star.
2026年4月30日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Sarah was friendly and helpful with the purchase of a pair of walking trainers in the Keswick store, excellent customer service.
2026年4月29日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
A lovely store to visit
A lovely store to visit, polite, professional and knowledgeable staff. Made me feel a valued customer and would definitely recommend visiting this store if you’re in Keswick.
2026年4月27日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Such a friendly and helpful sales…
Such a friendly and helpful sales person. Sheeia was so patient and helpful and my Frodo feet and I would like to thank her.
2026年4月28日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Kelly was exceptionally polite.
Kelly was exceptionally polite, professional and informative when I made my purchase of a Berghaus Pertex M Claggan jacket. She made sure I received my discount and was careful packing the item. She made me feel like I had a personal shopper.
Excellent experience all round. So glad GO OUTDOORS opened in Keswick.
2026年4月24日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Service from Kelly
I was helped choosing a wet suit by Kelly . She went above and beyond to make sure I got the right size . She was a pleasure to deal with and would look out for her again if I shopped there again
2026年3月31日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Went into the store to buy some walking…
Went into the store to buy some walking shoes. Staff were very helpful and informative. Would definitely go again.
2026年4月25日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Helpful service
Sarah was very helpful during our recent visit to this store and I would shop here again.
2026年4月22日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Visited store last week bought some…
Visited store last week bought some shorts. Served and helped by Sarah who was extremely helpful.
2026年4月23日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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