Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... もっと見る
企業が回答しました
所在地
所在地を変更Main Street 53, CA12 5DS Keswick, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... もっと見る
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... もっと見る
企業が回答しました
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... もっと見る
企業が回答しました
企業情報
GO Outdoors - Keswick (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Main Street 53, CA12 5DS, Keswick, England, 英国
4.8
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Summer weigh jacket
I was looking for a summer weight puffer jacket. Sheena and Sarah found a suitable one at a very good price, and were very helpful in making this choice. We will be looking in here again!
2026年3月21日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The service provided by Sarah today was…
The service provided by Sarah today was outstanding, who went above and beyond to find the item we required.
2026年3月18日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Sheeran was both knowledgeable and very…
Sheeran was both knowledgeable and very helpful.
2026年3月16日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nice store and Sheena was nice and…
Nice store and Sheena was nice and polite at the checkout.
2026年3月16日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kelly was absolutely lovely
Kelly was absolutely lovely, I felt like the only one in the shop with how well she was helping me absolutely lovely staff x
2026年2月27日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I needed to return an unsuitable item…
I needed to return an unsuitable item and was aided by Sarah. She suggested a more appropriate item and enabled a straightforward transaction. I am very pleased with the new item of clothing.
2026年3月5日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Went in for a jacket & hiking trousers…
Went in for a jacket & hiking trousers while visiting the Lake District, Sarah was so helpful renewed are old membership so we qualified for a discount both professional & polite thank you Sarah.
2026年2月28日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Big thank you to Sam!
Sam was so knowledgeable, helpful and friendly! I really appreciate his time and patience with me trying on boots and talking about the variety of materials and designs which are more suitable for my hikes! Thank you so much for your help today!
2026年3月6日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah was really helpful and understood…
Sarah was really helpful and understood what I needed and helped me to choose the right product. She was friendly and informative.
2026年3月5日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The staff are so excellent
The staff are so excellent, knowledgeable, helpful and especially “SAM”, he went out of his way to explain and educate me even though I’ve been a walker/camper all my long life SAM was brilliant, I’ll definitely go back next time to buy more gear
2026年2月26日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
In Keswick on a break
In Keswick on a break, looking for a quick drying T-shirt Sarah was helpful and friendly, I left with a bargain
2026年3月4日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Stopped off on my past Keswick for some…
Stopped off on my past Keswick for some walking boots I was stuck on which ones to get until Isaac came over and pointed me in the right direction for the level I walk at and which ones would best suit me for what I need them for great lad couldnt sing his praises more
2026年2月21日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
After getting soaked in Keswick
After getting soaked in Keswick, decided it was time for some stretchy walking trousers. Sarah helped me chose and renewed my membership. All good 👍
2026年2月28日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
A pleasant experience
Sarah was pleasant, friendly and knowledgable about the products I was looking at. I will definitely be shopping there again.
2026年2月25日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great help and advice from Sam
Great help and advice from Sam at the Keswick store to get a membership card that saved me £s!!!
Thank you
2026年2月21日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Couldn't find an item in store, so asked at the till. Sarah not only found it for me but suggested another, explaining the advantages. Great staff.
2026年2月21日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Positive and knowledgeable experience
Visited the store on Saturday 21st and in all honesty all I was certain of was that my boots were old, tired and had split so I needed a new pair.
Sam was super knowledgeable around the footwear, asked questions to find out more about what I was looking for and even gave me advice on how to prolong the wear of my new boots and a reason behind why my old ones had split. He spent time discussing and making sure the boots and insoles were right for me, as well as giving me time to decide (as I can be very indecisive). The shop began to get quite busy, but Sam made sure he tended to everyone that was in. I'm happy with my purchase and thankful for the additional knowledge gained from Sam. Thank you
2026年2月21日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New Rucksack 🎒
I was looking for a new rucksack Sam helped me choose a one that fit and was within my price range. He showed me the USP's and checked how it fit, I'm only 5ft 3. I said I wanted to look at other shops before purchasing, however I came back and bought this one from Sam. OEX Vallo Air 28L in red. Thank you for your help
2026年2月21日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。