I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... もっと見る
企業が回答しました
所在地
所在地を変更New Street 17, LA1 1EG Lancaster, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... もっと見る
企業が回答しました
I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... もっと見る
企業が回答しました
Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much
企業が回答しました
企業情報
GO Outdoors - Lancaster (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
New Street 17, LA1 1EG, Lancaster, England, 英国
4.9
優良
219件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly staff
Friendly staff, Simon and Chinny helped and advised as above and beyond expectations with an understanding of what my requirements were. Thanks guys
2025年3月8日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
My fav outdoor shop!
This has to be my fav outdoor shop. Thanks to the great service from Simon and Ehsan. They have great product knowledge and experience of the outdoors so they are great for purchases, advice and information. I can highly recommend this store.
2025年3月4日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great to still have a store like this…
Great to still have a store like this on the high street. Good range of products and the staff were really friendly and helpful.
2025年2月27日
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant customer care from Simon
Brilliant customer care from Simon. Very knowledgable and helpful in a non pushy way. I’d definitely recommend this store.
2025年3月4日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Being clueless about walking footwear I really appreciated Simon's help. He spent time explaining the different features to me so I could make an informed choice.
2025年3月5日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I met Simon at the Lancaster branch…
I met Simon at the Lancaster branch today.Very good manners. Very easy to talk to. Very professional service from him .very helpful too.He set up my loyalty card for me too. Top bloke.i would recommend this shop to other people. Thanks for your help today,Simon👍
2025年3月4日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great selection of outdoor kit and…
Great selection of outdoor kit and lovely assistance in store. Thank you 😊
2025年3月1日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service
Taking the time to properly explain the product, very friendly. Good student discount too.
Simon and Michael were brilliant.
2025年3月3日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly reasonably priced experience
Friendly service with top quality products.
Highly recommend the membership scheme £5 a year gives big discounts.
We will definitely return when we next need some outdoor clobber.
2025年2月8日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Experience
Excellent customer service from Simon and Chinny, both chatty and cheerful - won’t hesitate to return
2025年3月1日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Couldn’t be more helpful
Couldn’t be more helpful when my daughter was trying walking boots on. Fabulous customer service.
2025年3月1日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fabulous customer service!
There was a great range of products and even better customer service from Simon and Michael! Very happy with my experience!
2025年3月1日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Simon and Ehsan
Simon and Ehsan were fantastic, giving me great customer service even when they were just about to close as I rushed in to see if there were any suitable trousers... gave me good information and helped me with my purchase with great attitudes and a welcoming demeanour. Legends
2025年2月28日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
15 percent off
You advertised 15percent of on line but the shop I use in Lancaster doesent do on line pick up. So I left it two days and then went into shop but couldn’t get the 15 percent as I was told Feb25 was just for one day. But then it appeared again a few days later. Not very good.
2025年2月27日
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful Advice.
Thank you Simon and your colleague today for a friendly welcome to the shop. You were very helpful, you provided knowledgeable and valuable advice. Very happy with our purchase, and really pleased to be able to use Go Outdoors without the longer trip to Preston.
Many thanks. JS
2025年2月27日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very knowledgeable and very helpful
Very knowledgeable and very helpful. I am looking forward to putting the walking shoes I bought and the advice I received into action.
2025年2月27日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful advice at the Lancaster store
Went to the Lancaster store looking for new walking boots. Ehsan helped me make the right choice some excellent advice on the best boots at correct cost. Also on how best to look after them to pre-long the life.
2025年2月21日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Informed ,friendly advice From entering the shop,I was made to…
From entering the shop,I was made to feel welcome by the staff (Simon +Ehsan), They were both understood my needs for the type of item I was looking for. They gave me good advice on how to make my decision. Whilst I didn't buy anything on that occasion. Once I've made my decision, I will be pleased to return and make my purchase there.
2025年2月21日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
An excellent shopping experience
Went in to purchase walking shoes and was unsure on sizing, fit etc. Simon was extremely knowledgeable and gave me excellent advice. All the staff were very friendly and helpful. Would not hesitate to visit again or recommend. Our thanks to Simon, Zaines and Ehsan.
2025年2月18日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was served by Isaac in the Lancaster…
Was served by Isaac in the Lancaster store today.He was very helpful, friendly and knowledgeable and is a credit to your company.
2025年2月22日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。