Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... もっと見る
企業が回答しました
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The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... もっと見る
We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... もっと見る
企業が回答しました
Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... もっと見る
企業が回答しました
企業情報
GO Outdoors - Liverpool (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
17 Ranelagh Street, L1 1JW, Liverpool, 英国
- 0151 559 1827
4.9
優良
853件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Eddie great customer service and great…
Eddie great customer service and great attitude
2025年8月29日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service and competitive price
Great service and competitive price. Staff are friendly, helpful and efficient. Store layout and displays make it easy to find what you want. My first choice for hiking gear.
2025年8月27日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Another pleasant experience
Always pleasant professional staff. Well stocked store with plenty if choice and well set out.
2025年8月26日
GO Outdoors - Liverpool (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Eric was really helpful and gave good…
Eric was really helpful and gave good advice
2025年8月27日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reasonable price knowledgable staff…
Reasonable price knowledgable staff good communication skills
2025年8月25日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff on hand to help
Staff on hand to help. Eddie & Paul were friendly and professional.
2025年8月18日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff are so helpful & friendly
Staff are so helpful & friendly. Assisted getting the right size & advised on offers available. Emma N served me she is an asset to the store. Thank you
2025年8月15日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service and range of items
I needed to buy a new pair of walking boots and felt a bit overwhelmed by the choice in store. Eddie gave me a great recommendation and he was more than happy to help with everything I needed in store. Wonderful customer service, I'll definitely be back!
2025年8月11日
GO Outdoors - Liverpool (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff were very helpful.
2025年8月13日
GO Outdoors - Liverpool (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good and a Bargain
Got a decent pair of walking shoes - more-or-less exactly what I had been looking for.
The assistant signed me up to the company's loyalty scheme, which meant an instant discount.
2025年8月4日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Second to none customer service!
Fantastic customer service from Eddie, who was beyond patient with my son, as he struggled to choose a backpack when they were getting ready to close the shop. Thank you!
Emma took our payment - again, we received friendly, helpful and excellent customer service. Much appreciated!
2025年8月10日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Really helpful customer advisor quickly…
Really helpful customer advisor quickly helped me find what I was looking for and at a bargain price !!
2025年8月4日
GO Outdoors - Liverpool (Express) からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
I was happy I was served by Emma…
I was happy I was served by Emma happy face with a smile when i aproched the staff and also Eric who assisted very helpful when I was buying my item great customer care
2025年8月4日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thank you Emma
I was given a huge amount of help by Emma who was very patient and helped me ensure I was happy with my purchases. Thank you Emma!
2025年8月3日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visited the store on 30/07/2025…
Visited the store on 30/07/2025 excellent customer service from Paul who helped me with my enquiry and purchase.
2025年7月30日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reserved an item
Reserved an item online the night before. Popped into the store today and was served immediately. Emma N was great. Checked to see if my discount card was valid and then let me know how long I had left on it. Love the bag I have bought to take on holiday with me. Lovely neat store.
2025年8月1日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Staff are so helpful, nothing is too much trouble
Eric couldn’t have been more helpful and made the transaction a pleasure. Great communication, speedy service. Why wouldn’t I come back? I will, thank you.
2025年7月29日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Care
The staff here are always helpful without being too pushy. I knew exactly what I wanted and was offered help if I needed any. Eric was there if I needed and served me when I was ready. He chatted pleasantly with me and made me feel I had his full attention. A massive change from a lot of stores where staff don’t even make eye contact.
2025年7月26日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Eddie
Great service from Eddie , nice little saving when I got the card.
2025年7月24日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Thanks Eddie
Popped into the store as I wondered whether my Go Outdoors card was still valid.
Eddie served me and said that it was time to renew, no problem (you get good discounts off everything in the store and online).
Eddie asked me if there was a reason I was renewing the card and I mentioned I wanted to purchase a trolley online.
"Is it the trolley with the big red wheels?" he asked. I confirmed it was "We have one upstairs, in stock - I'll nip and get it for you".
Excellent Customer Service - Thank You.
2025年7月23日
自発的なレビュー
GO Outdoors - Liverpool (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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