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GO Outdoors - Oxford レビュー 

1,721
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TrustScore 5段階評価の5

4.8

キャンプ用品店
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426 Abingdon Road, OX1 4XN Oxford, GB

•
01865 411020

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... もっと見る

企業が回答しました

5つ星のうち1の評価

Staff just chatting. Laughing at customers in their faces and not taking work seriously.

企業が回答しました

5つ星のうち5の評価

The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... もっと見る

企業が回答しました

5つ星のうち5の評価

My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... もっと見る

企業が回答しました

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Oxford について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

1721件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(1,721)

過去12か月のレビュー数: 36,115件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

The staff was so great and helpful

The staff was so great and helpful. This shop has everything I need for a fun little adventure outdoors. I purchased my bike equipment from this shop last year and it’s been my go to since.

2023年11月5日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service from Laura…

Excellent customer service from Laura today buying my new berghaus coat. Thank you 😊

2023年11月5日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really helpful staff

Really helpful staff, I had help trying on rucksacks from a very helpful and knowledgeable staff member who helped me adjust and fit a perfect fit. Helped by Steve at the checkout with our price match query.

2023年11月5日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great customer service

Great customer service. We were served by Reese and was very helpful

2023年11月5日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Max Paul and Billy

Max, Paul and Billy were very helpful when assisting me on footwear, passing on insightful knowledge making my trip worthwhile.

2023年11月4日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Billy and max were great and Sold me a…

Billy and max were great and Sold me a lovely pair of Scarpas and helped me out a bunch.
Cheers to the lads

2023年11月4日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant shop

Brilliant shop. The best range of top-end and middle outdoor brands for 50 miles.

2023年11月4日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Be aware that if something is ordered…

Be aware that if something is ordered in store turns out to be unavailable due to inaccuracy of stock availability, they cannot do refund online!!!

2023年11月4日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hello,

Thank you for taking the time to leave your review.

I am sorry to hear about the issue you've had with your kiosk order.

Please contact us at onlinereviews@gooutdoors.co.uk with your review reference #TP41973 as subject.

Please include in the body of the email your order number, full name and billing address, and we will take a look into it.

Regards,
Diana
GO Outdoors Online Review Team.

5つ星のうち5の評価

I needed a new pair of walking boots…

I needed a new pair of walking boots and with such a serious amount of choice on offer I asked for help from Wes. Wes listened to my priorities, understood what was required and gave me a selection to choose from. He gave advice on fit, comfort and suggested that I use the walking ramp to check how they felt when simulating a downhill section of a walk. I now have a great pair of boots.
I also bought a pair of gaters and a great value fleece.
All in all a great experience and excellent customer service.

2023年11月2日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Berghaus waterproof coat…

Went in to buy a coat today and faffed about for ages, was helped by Laura who was most patient, smiley and helpful
I got the best coat too! Thankyou :)

2023年11月2日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Positive review

Really good Service. Amazing membership prices. Lots of items to choose from.

Laura was amazing at the till. Really helpful.

2023年11月2日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent Customer Service

The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it had been previously used and was soiled. They replaced it without quibbles and gave me a partial refund to reflect to inconvenience caused. Paul and the team there couldn’t possibly have done more to make amends. Vy grateful, thanks

2023年11月1日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Outstanding service

Outstanding service from Luke, Lucy and Fin. As a result of their helpful attention we got suitable products at great prices

2023年11月1日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Problem tesolved

There was a problem with my membership card - that I renewed yesterday. The person who sorted it out (Tomas) was amazing and on top of that the shoes that I’d been trying to buy online had come into stock. Fantastic.

2023年10月31日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really helpful - thank you!

Thank you to Jess in the Oxford store today who was great and did everything she could to help me out. Couldn't have asked for anything more - thank you!

2023年10月31日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great customer service

Paul and Liam were really helpful in suggesting the best value and quality walking shoes and socks, and helping us apply the discounts we are entitled to as camping & caravanning club members.
Super pleased with my near half price GTX berghaus, and Bridgedale socks that last forever.

2023年10月28日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Paul served me today

Paul served me today
Fantastic
Helped with info about product
Friendly and knew what he was talking about

2023年10月28日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Pav gave me very helpful advice when…

Pav gave me very helpful advice when choosing walking boots today without pushing one make over another. He had just the right pitch.

2023年10月27日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great store with lots of gear.

2023年10月23日
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Helpful!

Liam was really helpful at checkout, with price matching so we could get the necessary waterproof there and then

2023年10月21日
自発的なレビュー
GO Outdoors - Oxford ロゴ

GO Outdoors - Oxford からの回答

Good morning,

Thanks for the 4* review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Anthony,
Go Outdoors Online Review Team.

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