GO Outdoors - Solihull (Express) レビュー 

239
TrustScore 5段階評価の5

4.8

38-40 Mill Lane, B91 3DA Solihull, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We were looking for light weight folding chairs and Sue a very helpful assistant helped us with showing the various options and also helped us with a trolley purchase too. I would recommend Go outdoor... もっと見る

企業が回答しました

5つ星のうち5の評価

Was severed by Katt, who was very welcoming and knowledgeable about the vast products the store offered. She went out of her was to share her expertise in products and helped me find exactly what I wa... もっと見る

企業が回答しました

5つ星のうち5の評価

Sue and Georgina were excellent helping us to decide upon all the kit our son needed for his Duke of Edinburgh expedition. They didn't oversell anything but found practical solutions for every product... もっと見る

企業が回答しました

5つ星のうち5の評価

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Solihull (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

239件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(239)

過去12か月のレビュー数: 33,008

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Had just what i wanted at the right…

Had just what i wanted at the right price. Sue and Leah served us well.

2026年7月24日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Folding chairs

We were looking for light weight folding chairs and Sue a very helpful assistant helped us with showing the various options and also helped us with a trolley purchase too. I would recommend Go outdoors Solihull to anyone for the help we got with choosing our purchases.

2026年7月17日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Outstanding knowledge and customer…

Outstanding knowledge and customer service from Bruce when assisting with purchase of hiking trainers.

2026年6月29日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

John was both helpful and…

John was both helpful and knowledgeable. Very happy with the service provided.

2026年6月19日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Leah was very helpful in relation to a…

Leah was very helpful in relation to a parcel I had to return via UPS 😊

2026年6月18日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bruce was knowledgable and helpful

Bruce was knowledgable and helpful. Couldn’t ask for more.

2026年6月11日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Professional service by Katt

Was severed by Katt, who was very welcoming and knowledgeable about the vast products the store offered. She went out of her was to share her expertise in products and helped me find exactly what I was looking for, for a upcomming camping trip. Amazing customer service and a credit to the go outdoors team.

2026年6月6日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Go Outdoors very helpful in exchanging leaking walking boots

Bruce was particularly helpful, courteous and knowledgeable. I had to take back a pair of walking boots which leaked. He took them back with no problem and pointed me to a suitable pair in exchange.

2026年5月26日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant experience

Brilliant experience. Very helpful team. Special shout out to Bruce. Thanks for your help.

2026年5月21日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great staff and lots of help

Great staff and lots of help

2026年5月16日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good value and well stocked

Good value and well stocked, Sue and Leah were super helpful and help me and my son get everything we needed for his DOE trip.

2026年5月14日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing Stores

Amazing store. Everything my daughter needed for her DofE expedition was available, and they even provided a discount on all the kit I bought for her as a young participant. It was a huge help for a young family like ours.

2026年5月9日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Wrong item, and no item. Failed.

I had some issues with an order. I am very impressed by the quick and efficient way Go Outdoors resolved the issues. Ok. Things got a bit haywire but they addressed it quickly and to my complete satisfaction. Thank you!

2026年4月28日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

We are sorry to hear of your experience with your click and collect order. This is not the service we would expect to provide for our customers.

I have sent you an email so that I can look into this further and discuss the returned item. Please could you reply at your convenience.

Thank you for taking the time to leave us your feedback. We do appreciate it.

Kind regards,

GO Outdoors Customer Care Team

5つ星のうち5の評価

Excellant

Excellant
John was very helpful credit to the store

2026年5月4日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sue and Georgina

Sue and Georgina were excellent helping us to decide upon all the kit our son needed for his Duke of Edinburgh expedition. They didn't oversell anything but found practical solutions for every product. They deserve an award for their commitment to the store and being so helpful.

2026年5月2日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great products. Brilliant service!

Great advice and service from John - he really know his stuff. As a result I have a new pair of walking shoes that look good and feel great to wear. Absolutely delighted with my purchase and can’t wait to hit the hills!

2026年4月23日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Experience 👍

Had a lovely time in store yesterday and purchased some new walking boots. John was very helpful when it came to advice and helping me find the right pair.
Thank you! I'll be back 🙂

2026年3月30日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service

The staff in the store were friendly and knowledgeable about the products.
Sue was excellent in assisting me with finding the right fitting walking shoes. Sue showed me the options in my size and advised of what I should look out for regarding how the walking shoes fitted. I was extremely pleased in finding a lovely looking, lightweight pair of walking shoes within my budget - Thank you Sue.

2026年3月27日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Georgina and Sue were very helpful when…

Georgina and Sue were very helpful when we visited the Solihull store today - thank you!

2026年3月15日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

After returning to walking on a regular…

After returning to walking on a regular basis I needed to ensure my clothing is up to the job.
I’ve had three trips to Go Outdoors in Solihull and bought walking trousers, base layers and today I was in search of a breathable jacket as wearing my fleece is going to be too hot as spring is arriving.
I had excellent assistance from Bruce who took the time to explain the benefits of the different garments and assisted me in my choice. I’m looking forward to trying out my new Berghaus in the next few days and no doubt I’ll be back for something else.

2026年3月6日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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