My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... もっと見る
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We had excellent service. John helped to find walking boots for my son, along with sleeping bag and bag for going on hikes. His help was much appreciated given the long list of things we needed. The c... もっと見る
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I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
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Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... もっと見る
企業が回答しました
企業情報
GO Outdoors - Solihull (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
38-40 Mill Lane, B91 3DA, Solihull, 英国
- 0121 227 8176
4.8
優良
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great promotions and sale going on at…
Great promotions and sale going on at Go Outdoors. Sue was very helpful and always helpful and polite.
2024年1月9日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Service!
Great customer service in store, website easy to use, great price on items purchased & fast delivery from online purchases also!
2023年12月25日
GO Outdoors - Solihull (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Highly Recommend
Service was brilliant and a lot of help recieved from the manager (Reece) who was incredibly resourceful on making a choice for which goretex jacket i should go for. definitely buying from here again
2023年12月20日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
The store had a decent range of walking boots. I was served by Sue, and she was very knowledgeable and helpful. She was patient with me as I tried on a few different boots and gave good advice. The ones I bought have been really good and just what I needed - I have used them for a few months now.
2023年8月5日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Hiking Boots
Bruce gave great and knowledgeable advice when selecting a new pair of hiking boots. He was also very patient when I tried on 5 different pairs of boots - even allowing me to put my own insoles in them and try them then.
2023年12月28日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Bruce in shoe dept …
Bruce in shoe dept dealt with us and two other families all at same time with speed and efficiency and good knowledge of the products
2023年12月28日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly staff and they helped me…
Friendly staff and they helped me purchase a Berghaus jacket for my new years walking adventure in the new year!
2023年12月26日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Saw a sale sign which looke a good deal…
Saw a sale sign which looke a good deal but at the till i was told it was a members only deal ( very small print on the label which was a bit of a catch) Cost me a few quid to join to save a couple of quid. Just a faff really.
2023年12月26日
GO Outdoors - Solihull (Express) からの回答
Hi Alan,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you may not have had some issues with signing up for the member's card.
If you would like to discuss this, please email us at onlinereviews@gooutdoors.co.uk and quote us the Trust Pilot reference number TP5149 along with the order number and the full billing address including postcode.
Kind regards,
Maria,
GO Outdoors Online Review Team.
Pleasant and helpful staff
2023年12月19日
GO Outdoors - Solihull (Express) からの回答
Hi Leonard,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service provided by staff.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Amber,
GO Outdoors Online Review Team.
Footwear
Great range of walking boots and Bruce was very helpful and knowledgeable. A thoroughly pleasant retail experience!
2023年12月17日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good shopping experience
Good shopping experience, Reece was helpful and patient. Thank you Reece
2023年12月13日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visited your store in Solihull today…
Visited your store in Solihull today looking for some all weather gloves, your employee Bruce was fantastic he took us through the various types and we ended buying 2 pairs.
2023年12月8日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Clean store, large fitting room, friendly helpful staff. Prices are easy to read, both full price and discounted members price.
2023年12月7日
GO Outdoors - Solihull (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff
2023年12月2日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Light weight walking boots
Good service from Bruce on both visits yesterday. He picked up on the details of our requirements both times and pointed us in the direction of a good deal.
Thanks
2023年11月29日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi Ann,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
GO Outdoors Online Reviews Team.
Very helpful staff helped me find…
Very helpful staff helped me find exactly what I wanted. Keen prices with the discount card.
2023年11月28日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
purchase of coat
2023年11月23日
GO Outdoors - Solihull (Express) からの回答
Hi Amanda,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Tobey,
GO Outdoors Online Review Team.
Great range of coats at good prices…
Great range of coats at good prices with the loyalty card. Very happy with my two purchases. Very good quality.
2023年11月20日
GO Outdoors - Solihull (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Was helped by Reece who was very…
Was helped by Reece who was very professional and friendly, helped me find what I was after and offered advice that was extremely helpful, will definitely be back!
2023年11月17日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Really good store in Sollihul
Really good store in Sollihul, good selection of jackets, dog friendly
which was great.
2023年11月17日
GO Outdoors - Solihull (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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