GO Outdoors - St Helens (Express) レビュー 

178
TrustScore 5段階評価の4.5

4.7

Church Square Shopping Centre, 26 Church Street, WA10 1BD St Helens, GB


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5つ星のうち5の評価

Fantastic staff, very helpful and friendly. We called in close to closing time but that didn't stop them, Liam gave great footwear advice for a trekking trip and knew the products. It's only a small s... もっと見る

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5つ星のうち5の評価

I was surprised by the reasonable, wide selection of stock available in what is a relatively small store compared to the more common, larger GO outlets. I was served by Craig who was extremely helpfu... もっと見る

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5つ星のうち5の評価

We went into the Go Outdoors store to get 1 pair of hiking/walking shoes. During our visit we found such amazing discounts that we bought 2 pairs of shoes, 2 backpacks, a compass and binoculars! W... もっと見る

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5つ星のうち5の評価

Can honestly say that Liam from the St Helens store was amazing. He sorted us out with my husband’s birthday present & got us a great deal. Will definitely be back when my grandson needs outdoor wear.... もっと見る

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企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - St Helens (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Church Square Shopping Centre, 26 Church Street, WA10 1BD, St Helens, 英国

  • 01744 413568

4.7

優良

TrustScore 5段階評価の4.5

178件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(178)

過去12か月のレビュー数: 35,808

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Penny

I was served by a very helpful young man called Peter.
He was very kind and patient while I chose jackets for my grandson while also on a 3 way phone call to my daughter.
Thank you Peter.

2023年11月29日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really helpful advice and support from…

Really helpful advice and support from Craig when buying walking boots, thanks ☺️

2023年11月30日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly customer service and great range of products

Helpful, well laid-out store with competitive prices - good in a last minute emergency! Stacey was very helpful and reassured me on what I was purchasing was adequate for my needs.

2023年11月4日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic customer service from Stacey

Today I was served by a lady called Stacey. This lady needs recognition and rewarding. I needed a coat for our 6 year old son. The coat needs to be of a certain style and fit for our son and explained the reasons why to Stacey. At this point Stacey personally acknowledged that she totally understands as this is something very close to herself. She went on to give me some great advice and understanding of our situation which I cannot tell you how grateful we are for her doing that as she certainly didn't have to.
She explained the benefits of the coat and based on all of the above we bought it. You are a credit to your company Stacey and should be very proud of yourself. Thanks again for your help and understanding it means alot.

2023年11月29日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Service

Received a warm greeting from all the staff and Stacey was very helpful. Bought several boot bags at a great price and will definitely shop there again. Obtained a Membership Card which is well worth the £5 Annual Fee as the discounts it gives are substantial.

2023年11月23日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

St Helen's Go Outdoors Great Store

St Helen's shop served by Megan. All Staff in shop always very professional, friendly and helpful. Today bought a spare pair of waterproof boots, Peter Storm boots the only properly waterproof boots I've ever had.
Staff always give good advice about purchases, not pushy just great customer care. Great shop

2023年11月24日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Value and Service.

Always good to go in and see the good value deals that are available. I popped in 4 weeks ago and noticed Peter Storm walking shoes available at a value for money price ! My size was available so I bought them. I was well looked after by the staff , particularly Stacey .

2023年10月20日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent 'service with a smile' from…

Excellent 'service with a smile' from Stacey. Love my new walking boots too.

2023年11月18日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

I came into the store last week looking…

I came into the store last week looking for a new coat that my mum is going to get me for Christmas. Stacey the girl who served me was so helped, I was feeling awful as nothing fit me and she honestly made me feel so comfortable and welcome in the store. We decided on a coat that my mum is coming in for this week and I couldn’t have done it without her. I must have been a nightmare of a customer as I had her looking with me for atleast 20 minutes for something that. Felt happy in. She gave me a feedback slip at the end of my visit which even had a lovely little message she wrote on saying “hope you have a lovely day” which is a real personal touch many people don’t do. Thank you Stacey, I’ll most certainly be coming back soon. Merry Christmas all.

2023年11月13日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A fantastic experience

Had a fantastic experience in store the other day. First time shopping here and I was a little unsure of what I was looking for. But the wonderful woman I was served by (I think her name was Stacey) was incredibly helpful and made shopping there an easy experience. I’ll definitely be coming back! Thank you

2023年11月14日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic customer service

Went into store to get my boyfriend a gift. I was warmly welcomed by big smiles and good morning greetings. A young man called Peter ask could he help with anything? of course I chewed his ear off and asked his advice on equipment that my boyfriend needed ( cooking stove compact for solo use and a camping mat again compact but had to self inflate)
He was so patient, as I only know little of the brands and equipment.

His knowledge was great, he literally got every inflatable mat out just to show me how they inflate/ delate, the sizes and the brands, he said its more about preference. He was marvellous nothing was to much!
I continued to look around and came across the jetboil compact stove and the oex.. but other than the brand I haven't a clue what's what. He advised again its preference but if my boyfriend is looking for more compact I am better with the oex, he shown me how it was to set up and how it would be used, which was brilliant because I think I could even do it! I called my boyfriend to see what he would prefer and he said for compact reasons and the piezo ignition as well as the advise that Peter gave we would go with the oex.
He asked was there anything else he could help with which I found lovely because I've asked him about 100 questions.
Overall fantastic customer service, I would normally go to the bigger stores in Wigan or Warrington, but due to his knowledge understanding and overall customer service I will most definitely return. Thank you again Peter.

2023年11月8日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Go here, you won't be disappointed

Excellent experience here yesterday. I went in for a particular pair of walking pants, and Peter asked me if i needed help. I initially declined as I like to browse myself. I looked through all the pairs of pants in stock, and was disappointed to find my size was not available. I mentioned this to Peter and he offered to help again. He looked on a different rack and found the pair I wanted. Fantastic. I was thoroughly expecting to leave the store disappointed, but Peter turned it around. I'm very happy to get my pants and I bought some socks too as a bonus. I have to say that Peter is a real credit to the store.

2023年11月1日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service and VFM

Great experience yesterday. Was served by Peter - excellent, polite, friendly, knowledgeable and genuinely wanted to give the best advice. Sorted me out with a very good pair of Peter Storm water-proof walking boots, and at a very reasonable price £45 knocked down from £100 with membership card - which costs £5. Walked 10 miles today - no problem. Really chuffed. Thanks Peter :-)

2023年10月28日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful polite staff

Very helpful polite staff, even checked upstairs to see if they had my fleece indifferent colours.

2023年10月24日
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing and wonderful staff

Stacey and Craig were so respectful when I went in today to treat myself to a new coat they were so friendly and very helpful, thank you guys!!

2023年10月24日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The young man Peter and the young lady…

The young man Peter and the young lady working there were welcoming helpful friendly and polite was patient y I asked?? And give good feedback to me I popped in last week for a pair of pants witch I needed to exchange for a bigger size the day after they remembered me and made feel like i just popped to the local shop

2023年10月17日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff very helpful

Staff very helpful and customer focused offering advice and alternatives
Excellent service

2023年10月16日
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Went to store on Tuesday

Went to store on Tuesday. Staff were very helpful and not put out in the least by my trying on different sizes of walking boots.
The young lady who served me was very helpful and pleasant. Thank you.
Steve

2023年10月9日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I visited the St Helens store today

I visited the St Helens store today, looking for walking boots.
I was served by Craig, he was pleasant and very helpful. He explained the benefits of becoming a member of Go Outdoors, he saved me over £100.00 today.
I left the store very happy with my purchase.

2023年10月9日
自発的なレビュー
GO Outdoors - St Helens (Express) ロゴ

GO Outdoors - St Helens (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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