Looking at Seat Boxes to upgrade my old one. Brett at Stockport branch was really helpful. Very knowledgeable about different brands. Took the time to open some out to demonstrate. Explained additiona... もっと見る
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We visited the Stockport store to buy boots and clothing for a forthcoming trek. I managed to purchase everything i needed and I was helped by several members of staff who were helpful and knowledgea... もっと見る
企業が回答しました
Served by Ted. Returned a coat as I found it cheaper on the brand’s own website, Ted was really helpful and assisted in refunding the discount. Quick service and no issues, great customer service.
企業が回答しました
Fabulous customer service from Manager John and cashier Lorna W. I had a complicated issue with a gift card but they resolved it in a way that exceeded my expectation and couldn’t have been more prof... もっと見る
企業が回答しました
企業情報
GO Outdoors - Stockport について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Stockport Road, SK3 0TQ, Stockport, 英国
- 01615 096529
4.7
優良
2895件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good customer service and quality product
Recently bought a new head torch and battery, no problems with the product and helpful staff.
Had an issue later with my loyalty card and this was resolved immediately via the online help - very efficient customer service
2026年9月22日
GO Outdoors - Stockport からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Matt was very helpful renewing my…
Matt was very helpful renewing my membership. Friendly and efficient:)
2026年9月29日
自発的なレビュー
GO Outdoors - Stockport からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I do think the best way to buy clothes…
I do think the best way to buy clothes is to go in the store and try the items on.
Once you know what size you are comfortable with and style the best way to buy is online.
Go outdoors offers a great range of clothing and other outdoor accessories.
I have been really pleased with the rab trousers that I purchased, they feel super comfortable, dry fast and are stretchy.
I like the fact they are still manufactured in the uk. The quality is very good and good value from go outdoors.
The staff are knowledgeable and friendly.
2026年9月12日
GO Outdoors - Stockport からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent expert advice on walking…
Excellent expert advice on walking boots from Anthony. Lorna at checkout was also very helpful.
2026年9月28日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Stockport からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service and product choice. We visited the Stockport store to buy…
We visited the Stockport store to buy boots and clothing for a forthcoming trek. I managed to purchase everything i needed and I was helped by several members of staff who were helpful and knowledgeable about the type of equipment I required ,from rucksacks to water purification tablets. I would like to single out Lorna W who provided great customer service and evan reminded me of the discounts available on my blue light card. Many thanks for the great service. James
2026年9月14日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lorna W was very friendly and helpful
Lorna W was very friendly and helpful. Thank you Lorna.
2026年9月24日
自発的なレビュー
GO Outdoors - Stockport からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I ordered click and collect from…
I ordered click and collect from Stockport on the 18th September, not heard anything
2026年9月13日
GO Outdoors - Stockport からの回答
We are sorry that you did not receive any communications from us to advise on the status of your click and collect order. An issue was identified which led to these communications not being sent to some customers. This has now been resolved and we sincerely apologise that your order was affected.
From investigating we can see that you have been in contact with our Customer Care Team who have advised that your order is awaiting collection at the chosen store.
We really do appreciate all feedback and use it to make improvements in the service offered to our customers.
Kind regards,
GO Outdoors Customer Care Team
From the moment that Markus began to…
From the moment that Markus began to explain the psyche of the Compass Navigate LS e-bike, this afternoon, we felt relieved that we could purchase a reliable alternative to my manual bike, without incurring the high costs of specialism.
Marcus was candid and informative, encouraging us to test the bike and consider his advice.
I am greatly looking forward to my first e bike ride. After my birthday.
2026年9月22日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
great service
2026年9月10日
GO Outdoors - Stockport からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Impressive customer service
I came to Go Outdoors today to exchange an empty gas cylinder for a new one. The member of staff working at the till saw me arrive and organised that the new cylinder was ready by the time I had queued and reached the till which was impressive customer service along with her friendly manner. A big thank you to Lorna W
2026年9月18日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Lorna, a credit to the store!
Lorna, the lady who we saw at the till was extremely nice and helpful, made our visit to the store a good experience.
Went above and beyond in my opinion, well done Lorna and thank you!
2026年9月18日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Lorna made my day
I was buying climbing shoes for my granddaughter. When I got to the till Lorna W greeted me and asked if i was a member, it had expired but she informed me that the shoes had been reduced if I renewed to less than half what i was expecting to pay. Made my day, thank you Lorna for being so polite 😊
2026年9月17日
自発的なレビュー
GO Outdoors - Stockport からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
didnt receive a notification that my…
didnt receive a notification that my order is ready to collect until I went there myself to pick it up
had to purchase another membership card as the system didnt recognise that i already have one.
2026年9月14日
GO Outdoors - Stockport からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Looking at Seat Boxes to upgrade my old…
Looking at Seat Boxes to upgrade my old one. Brett at Stockport branch was really helpful. Very knowledgeable about different brands. Took the time to open some out to demonstrate. Explained additional costs for accessories. Hadn’t planned to buy that day but felt comfortable making a well informed purchase. The box is their own Westlake make. Great value and quality. Excellent customer service.
2026年9月15日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Amazing offers
Amazing offers. Staff and customer service is very friendly and helpful.
2026年9月14日
自発的なレビュー
GO Outdoors - Stockport からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Buying camping food
Buying camping food. Found what I needed, limited choices, but sufficient for our needs. Joe E was friendly, helpful, professional and polite & a credit to your company & this store.
2026年9月12日
自発的なレビュー
GO Outdoors - Stockport からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service
Great! Friendly and efficient service from Charlotte today
Mark, Stockport
2026年9月12日
自発的なレビュー
GO Outdoors - Stockport からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great experience today returning faulty…
Great experience today returning faulty items, Lorna was really helpful, friendly and reassuring. Thank you!
2026年9月11日
自発的なレビュー
GO Outdoors - Stockport からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
GO Outdoors - Stockport からの回答
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
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