GO Outdoors - Stoke レビュー 

4,724
TrustScore 5段階評価の5

4.9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... もっと見る

企業が回答しました

5つ星のうち5の評価

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... もっと見る

企業が回答しました

5つ星のうち5の評価

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... もっと見る

企業が回答しました

5つ星のうち1の評価

Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... もっと見る


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Stoke について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, 英国

  • 01782 307800

4.9

優良

TrustScore 5段階評価の5

4724件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(4,724)

過去12か月のレビュー数: 35,496

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Harry

Headed straight here from work to get a changing robe I saw last time I was in! Got to the check out and was greeted by Harry who was bubbly and had a big smile on his face. Really brightened my day after work stress. Great asset to the team and just an overall lovely person! Thank you

2026年8月19日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

great selection of stuff

great selection of stuff, really nice and open layout too, decent prices especially if you’re a member
tom was super patient and helpful when my membership was going awol at the till as well, lovely dude

2026年8月19日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thanks to Paul

Thanks to Paul, our shopping experience for a beginner angler, was a learning experience and a pleasure. Paul was not only knowledgeable but also very patient. He explained everything to my son and even took time to draw diagrams to help explain things even better. He found everything we needed. Nothing was too much trouble.
We will definitely be returning. Thanks again. Paul is a definite asset to your store.

2026年8月18日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Josh and Harry know their products and…

Josh and Harry know their products and what quality customer service looks like. Nice one, Gentlemen.
Thank you for the advice and customer service experience today. Quality.

2026年8月18日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Always like shopping in Go Outdoors

Always like shopping in Go Outdoors. Fantastic member discounts, friendly and knowledgeable staff. I was served by Tom on my last visit, who went above and beyond to answer my questions on Hiking, compasses and maps. 😊😊😊

2026年8月14日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Kyle was amazing at helping with the…

Kyle was amazing at helping with the cycle scheme and ensure long the bike was ready for me to collect. Very good member of staff should be a sample to the rest of :)

2026年8月18日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The staff were so helpful and resolved…

The staff were so helpful and resolved out online order and purchase issue. They really sorted it out quickly and efficiently. Tje atempts to sort this out on line were hopeless we filled in a form and never got a response and when calling I was not prepared to wait 25 minutes and tried on several occasions - thanks again to the 2 great staff at the store for Helping us.

2026年8月18日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful staff

I was looking for a Jetboil fast cooker and was served by Kyle and Niamh who were both very helpful and made my shopping experience very easy.

2026年8月18日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful

Rory served me at Festival park Go Outdoors, he was pleasant, chatty and very helpful

2026年8月17日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

the hole thing from start to finish was…

the hole thing from start to finish was good and it was smooth ride thanks

2026年8月3日
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Tom was excellent in solving our issue…

Tom was excellent in solving our issue re an online order. Very profesional

2026年8月16日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Still waiting for a refund over a week…

Still waiting for a refund over a week ago sent email let’s see if I get some answers why

2026年8月9日
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thank you for taking the time to leave your review. It really is appreciated.

Please accept our apologies for the delay in issuing your refund for the items that have been returned. This has now been issued back to the original payment method on the order and will be visible in your account in 3-5 working days.

We hope this information is of use and that we can be of assistance again in the future.

Kind regards,
GO Outdoors Customer Care Team

5つ星のうち5の評価

Today I visited Go Outdoors to purchase… all sorts for a long hike

Today I visited Go Outdoors to purchase items for a long hike. Staff were brilliant! Special mention to Rory who helped me find lost bits for my walking poles and to the assistant (male, but didn't get his name) who helped and advised me on a number of items from sleeping bag liner to water bottles. Thank you 😊

2026年8月16日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amy was such a great help

Amy was such a great help! Very helpful and kind

2026年8月15日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Had the pleasure of meeting Theresa on…

Had the pleasure of meeting Theresa on the sports footwear department.
Nothing was too much trouble for this lady .
Helped me choose a pair of running trainers.
I’m struggling with plantar fasciitis at present so needed to choose the most comfortable pair .
Theresa was very knowledgeable & valuable experience helping me choose a pair of Brookes which I am happy with ,
Thanks Theresa

2026年8月15日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from Tom

Great service from Tom . Really pleasant ☺️

2026年8月13日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We visited Go Outdoors last Friday and…

We visited Go Outdoors last Friday and purchased a Eurohike Rydal 500 tent. We returned this evening to purchase camp beds and sleeping bags, and when we got to the till, we noticed there was an offer on.

I asked whether the offer had been running last week when we purchased our tent, and I was told that it had. Unfortunately, we hadn’t been offered the promotion at the time.

Chelsea, who was serving us at the till, spoke to Clare, and I have to say they were both extremely quick and helpful in resolving the situation. They arranged for us to receive the offer, which we really appreciated.

Thank you so much to Chelsea and Clare for the excellent customer service. It was lovely to have our issue dealt with so efficiently and professionally.

I will definitely look forward to shopping with you again soon! ⭐️⭐️⭐️⭐️

2026年8月14日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really good experience at GO Outdoors…

Really good experience at GO Outdoors today. Clare Cowie was brilliant — really friendly, helpful and took the time to help us find what we needed. Nothing felt like too much trouble.

Great customer service and definitely deserves a mention. Thanks Clare!

2026年8月14日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Best cycle department in Staffordshire.

Today I visited the festival park store and was greeted by a tremendous member or staff called kyle who couldn't of helped me more his friendly approachable attitude and clear vast knowledge of the subject matter reassured me I wss in the right place. I couldn't not recommend the bicycle department at go out doors festival park more. Having been a cyclist for 20 years and using many bicycle shops. This is by far my best experiance. Shop with confidence.

2026年8月14日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

it was an overall amazing experience

it was an overall amazing experience

2026年8月12日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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