Gordon Rigg Garden, Home & Leisure レビュー 882

Gordon Rigg Garden, Home & Leisure からの回答

2026年2月6日

You are absolutely right — scrambled eggs should have been offered as an alternative and we apologise that this option was not made available to you at the time. This was an error on our part and not the level of flexibility or service we aim to provide.

We’ve addressed this with our café team to ensure they’re clear on what substitutions can be made, so this situation doesn’t happen again. Thank you for bringing it to our attention, as feedback like this genuinely helps us improve.

We hope you’ll consider visiting us again and allow us the opportunity to give you a much better experience next time.

Gordon Rigg Garden, Home & Leisure からの回答

2026年2月23日 に更新

*Mr Garner - we are very sorry, we don't seem to have received an email from you*

Thank you for taking the time to leave this review. We’re very sorry to hear that your visit to our garden centre café on 1st February was disappointing, particularly as you’ve enjoyed previous visits with us.

We regret that the pie of the day did not meet the standard you rightly expected, both in terms of quality and temperature, and we understand your frustration given the price paid. This is certainly not the experience we aim to provide, and your comments about the filling and the chips have been shared with our kitchen team so they can be reviewed and addressed.

We value returning customers greatly, so it’s especially disappointing to hear that this visit fell short compared with earlier ones. If you would be willing to contact us directly, we would welcome the opportunity to discuss your experience further and try to put things right. Please email info@gordonrigg.com.

Thank you again for your feedback — it helps us improve, and we hope we might have the chance to restore your confidence in us in the future.

Gordon Rigg Garden, Home & Leisure からの回答

2025年11月24日

We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a product doesn’t work as expected—especially seasonal items like Christmas lights.

We’d like to reassure you that we source all our Christmas lights from reputable, long-standing suppliers who meet strict quality standards. Faults can unfortunately still occur, but we always aim to resolve these quickly and fairly.

It’s also concerning to hear that you felt poorly treated when returning an item. That is absolutely not the standard of service we aim to provide. We will be reviewing this with our team to ensure all customers feel respected and supported.

Thank you again for your feedback.

Gordon Rigg Garden, Home & Leisure からの回答

2025年11月3日

We’re really sorry to hear you didn’t enjoy your cappuccino on your recent visit. We use Rijo beans, which are generally very popular with our customers, but of course everyone’s taste is different.

If you could please email us at info@gordonrigg.com
to let us know whether it was our Bistro, Café or Tea Room that you visited, we’ll be happy to check the coffee machine settings to make sure everything is working correctly.

Thank you for taking the time to let us know — your feedback helps us keep our standards high.

Gordon Rigg Garden, Home & Leisure からの回答

2025年9月11日

We are sorry to hear that you had a negative experience when shopping with us online. I can see on our system that you placed an order with us on the evening of the 2nd September and that your order was processed and pulled on the morning of the 3rd September. Your order was then marked as completed on our end which should have then triggered a second automated email which informed you that your order was ready to collect. I can only assume that this went in to your junk folder and so was missed. Your order was waiting for you in a designated collections area within our stores and so I'm not really sure why there was an issue retrieving your order for you. We will make sure that additional training is put in place for any member of staff who works on the customer service desk so that they know the procedure which is already in place. We apologise for any inconvenience which may have been caused and hope that this has not deterred you from shopping with us again in the future.

Gordon Rigg Garden, Home & Leisure からの回答

2025年8月29日

We are very sorry to hear that you had a negative experience when shopping with us online. I have looked in to this and it seems as though the item you ordered from us was in stock at our Todmorden branch and needed to be sent over to our Rochdale branch for collection (our website pulls stock levels from both branches). I can understand the confusion that you received an order confirmation and therefore presumed that your item would be ready for collection. When we receive an order for collection the order is processed and we make sure the stock is available in the correct location, once that has been done we mark the order as completed which then triggers another email which says 'your order is ready to collect'. We are very sorry that you had a wasted journey. We will look for a way to make it clearer that the 'ready to collect' email must be received to ensure that an order is ready to collect and avoid disappointment and we will speak to our staff to offer additional training for instances where disappointment has been caused to a customer to ensure that this is dealt with in the correct manner. We hope that this has not deterred you from shopping with us again in the future. Once again, please accept our sincere apologies.

Gordon Rigg Garden, Home & Leisure からの回答

2025年8月29日

We are sorry to hear that you had a negative experience when placing an order on our website. I can see that you ordered a gift voucher with us on Sunday the 17th August and that we posted it out to you via Royal Mail 1st class post on Monday the 18th August. Unfortunately Royal Mail's 1st Class post aims for next-working-day delivery, including Saturdays, but this is not guaranteed, and delays can occur. Royal Mail do not consider post to be lost until 10 working days after the item was posted which is why we asked that you allow the post a little more time for the gift card to arrive before we posted a new gift card out to you. With regards to the cost of delivery, a first class stamp now costs £1.70 which means we charge 29p to process the order, pop it in an envelope and take it to the post office. We then rely on the Royal Mail to deliver the post and so when we hand our post over to them unfortunately it becomes out of our control. We would of course have reissued you with a new gift card and posted it out to you should you have required but I believe after waiting until after the weekend you requested a refund instead which we processed for you straight away. We hope that this experience has not deterred you from shopping with us again in the future.