Lively レビュー 

They now have my dad’s phone line ported out but can not get it connected to the lively phone so dad has no phone at all. I have 8 full hours into talking with customer service and nobody seems to know what to do. Now I do not know what the heck to do

Lively’s company name should be changed to “Deadly,” because the level of stress it inflicts on the senior citizens it markets its products to can definitely be hazardous to their health.
The facts: two phones were ordered directly from Lively, including activation, and neither phone could be activated. After hours of listening to customer service robot voices, hold music, and conversations with representatives who had no idea what they were doing, we finally reached Lively's activation department. They admitted that Lively had put the wrong SIM cards in the phones by mistake. (Oops!)
Rather than correcting their own mistake, Lively sent us on a long trip to a Best Buy that was miles away, claiming that a Lively representative there could activate the phones if we paid for new SIM cards. Best Buy had no idea what we were talking about. Their employees told us they only activate phones purchased through Best Buy and that there had never been a Lively representative inside their store. They also explained that any activation would involve additional charges — despite the fact that we had already paid Lively for both the phones and activation.
To summarize: Lively took our money, shipped phones that could not be activated because of Lively's own error, wasted hours of our time, and sent us on a completely pointless trip to another company. I am still waiting to see whether Lively will actually take responsibility and provide the working phones and service that were paid for. It is astonishing to me that this company can remain in business. I think I will be waiting a long time, and I warn other vulnerable seniors to never give this company your money.

Lively is a service that steals from people with over charging at outrageously high rates! sells you a $5 per 5GB rate on the first 5GB then $100 for the next 5GB but they don't tell you that when you buy the phone at Best Buy. The contact doesn't show any of that either. this is the kind of company the we dent need.

I set up my account to be a simple fee monthly and when I looked at my bills a few months later, I saw I was getting charged at times more than twice as much as I had agreed to.

I spoke with customer service and they said the account had been set up wrong and I was getting charged for every text and call. So I was overcharged probably over $200 total, and they refused to set the situation right with a refund.

Had to get my wife to confirm me on the account even though she had never touched the account and I had worked with customer service multiple times prior. But they said I was not on the account.

Abominable customer service with this company.

This company is set up to take advantage of seniors. Worst buying experience I have ever had. Don't give them your credit card number.

your phone is a joke of a flip phone people cant hear me the battery doesnt last and the text barely works i pay money and get ripped off never again went with verizon much better

Lack of support regarding an issue with my mom's device. Submitted support request online - never received a response. followed up with a call to customer service. Rep was not friendly at all. Waited one week, still no response. Followed up again, Rep was helpful, but I was told the unit had to be replaced, at my cost. I would not have known about the replacement if I hadn't called.

Payed for a subscription that never worked on my phone. Emailed support a bunch of times and no response. Do not recommend

This company is a total failure and ripoff . I wasted a whole month of coins and time for nothing. I purchased the phone from them and was secretly charged an activation fee that wasn't transparent. I paid for service upfront ( in full) and customer support had no proof of my purchase once so ever. They representatives are rude ( the ones I've encountered with) , especially when I asked about candid account details! They overcharged me for data that wasn't even used for a whole month! Awful marketing and promotions to say the least! This company definitely needs to be out of business immediately! Gene was one team member who was understanding .This brand has no future. Don't use them at ALL! Total SCAMMERS ! I suggest that the reps have a course of " courteous implementation" before being placed as a employee. PERIOD.

If you need a product with fall detection do not buy Lively. The account I set up for my 90 yr old mother (set up on auto pay) was randomly disconnected and we were not notified! The unit just wouldn’t charge anymore so I called to ask if there was a tech problem. Turns out they just disabled it and they couldn’t explain how or why it happened! For a company that’s provides life saving equipment, this is very scary.

This is one SCAMMY company. Opened up an account for my elderly, senior parents back in June 2025. At the time they were running a special, in total...$19.99 for one line with unlimited T&T. And because my parents are 'old skool', we requested a paper bill be sent to them for them to pay every month. At the very last minute, the sales rep. said he had gotten 'special permission' to UPGRADE it to TWO lines for the same price of $19.99 but the paper bill would be an additional $5 a month - bringing it to $24.99/month. Was fine with that and was told that taxes, surcharges and fees would STILL keep it under $30 a month for TWO lines. We signed up. WELL...fast forward 6 months later, NO paper bills were ever sent and they activated auto-pay without our permission or consent. When we called to 'straighten it out', they refused to honor the ORIGINAL deal that was given to us back in June 2025 and all of a sudden they wanted some $57 a month plus $10 more a month in taxes, surcharges and fees. BE WARNED....they seem to take advantage of seniors with a great low, low price at the time of sale, but when forwarded to the billing department, prices shoot up DOUBLE FOLD for no apparent reason. QUITE THE SCAM!!

And this company, Lively, is DOUBLE SCAMMY and SLIMEY. I posted to their Facebook page, to shine a light on their poor practices...to give someone from executive customer service the opportunity to reach out to me and 'make it right' BUT...THEY DELETED MY POST as to not allow others to see what I said about the atrocious service we were getting.

I cancelled Lively phone service and asked for written proof of the cancellation and requested disconnection. The company continued to bill past this time. Calls and letters did not work. I finally paid the unfair billing to avoid a mark on my credit and to avoid the stress of continued bills.

The online billing system does not make sense. For example, I made a payment on November 2, 2025. The due date was on November 5. Today I call in and the recording says my next payment is due on November 5, 2025, which is a little over a week ago. Online it states my balance is zero and my next due date is November 19, which I was told is not the due date, but it is when the next billing cycle starts. A billing cycle is NOT the same as a due date. Someone at Lively does not understand the difference. In reality my next payment is due December 5, 2025. Yes, the billing system here is a mess.

My time with Lively was marked by persistent friction and lack of support clarity. If you value ease, responsiveness, and straightforward service, this provider may not meet your expectations.

Customer service is extremely difficult to access: Calling in means navigating a maze of complicated menus, followed by wait times that stretch 25 minutes or more.

Email support is slow and unreliable: Replies can take up to 5 business days, and when they do arrive, they often contain incorrect or misleading information.

Porting out is unnecessarily complicated: Even basic account details like the port-out PIN are obscured or miscommunicated, causing delays and confusion.

I’ve since moved on to a more customer-friendly cell service. Lively may work for some, but for those who value their time and reliable support when they need it, it's a frustrating experience best avoided.

I bought this phone for my 94 year old father in June. I canceled at the beginning of October when we moved him into Hospice. Between the time I purchased and set up phone I talked to 5 different people. When I finally had someone that knew what they were doing it didn't take long. The other inexperienced staff I was on phone over 30 minutes and getting no where. I was going through my father checking account and notice another deduction. I called and spoke to a rep. She went to account and seen where it was canceled. After 30 minutes on the phone to resolve this the rep said she notified the supervisor of the inexperienced rep. Now just waiting to see when the money goes back in account.

DO NOT BUY THIS PHONE THRU LIVELY

Terrible service. I received a phone that never worked even after a replacement. Stay away.

Horrible service - there is always a 30 minute or more wait to talk to a representative and they don't respond to emails. My cellphone is my only phone, so to activate a new phone I have to borrow a phone from someone. Their voicemail is a joke - it cuts messages off when you try to listen and you have to replay them over and over to get the whole message. Next phone will be with another company!

I am extremely disappointed with Lively and their so-called “senior-friendly” service. The Lively Mobile device has been nothing but a headache, and the customer service is downright unacceptable. Every time I’ve called, I’ve been met with rudeness or indifference. It feels like no one is actually trained to handle customer concerns, and each representative seems completely disconnected from what the technical team is doing.

The biggest issue is with the “Out and About” notification feature. It simply doesn’t work on iOS. It took me multiple frustrating calls just to get someone to admit this was a problem for all iOS users, not just me. Even worse, the one technical person I finally spoke with admitted he had to escalate the issue to a higher level for an iOS update, but since then nobody at Lively has any idea what’s happening. The customer service team pretends to know nothing, can’t provide updates, and leaves customers in the dark.

For a product marketed toward seniors, who depend on these devices for peace of mind and safety, this lack of accountability and outright rudeness is disgraceful. If you’re considering Lively, save yourself the aggravation and look elsewhere.

I drove my mother to best buy to get her a phone. We picked out a jitterbug. The folks there at the store were fabulous. They tried to activate that phone with lively for well over an hour. They had to finally tell us that they couldn't get anywhere with them and gave us the phone number and cancelation information to handle it at home. What a hassle. Don't waste your day like we did

The technology for customer service and website is incredible bad. First, setting up my mother's phone was extremely convoluted and now i've been trying to set up a new auto pay credit card for the past few months. First, I cannot log into my account and after changing password the page goes to a bad link, this has occurred every single time i've tried to go online. When I try to pay online I go through the entire process only to be told there was an error prompting me to wait another 10 minutes for a live person who again tries to send me to the automated system which still does not work. After mentioning this happened last time I was transferred to another individual who manually took my card information and ensured me the new card is now entered and my balance was $0. I hope it works this time because i've done this before and it didn't.