I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didnât realise the standing order didnât renew automat... ãã£ãšèŠã
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A great experience should share with others, great customer communication, staff are helpful and good service. I asked the trees to cut because they are sitting on my property, the engineer came o... ãã£ãšèŠã
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Greenbelt Group were given a piece of land surrounding the estate I live on with half a million pounds to manage it for 25 years. Within 3 years they had moved the land (but not the money) to... ãã£ãšèŠã
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We visited a play park in York on Tuesday. Unfortunately someone had broken a glass bottle in the park so that there was an area of glass shards over an area. While it was clearly a danger, I did not... ãã£ãšèŠã
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Greenbelt Group Ltd ã«ã€ããŠ
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âŠ..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Yearsâ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
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99 Firhill Road, G20 7BE, Glasgow, è±åœ
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4.1
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My query was understood and resolvedâŠ
My query was understood and resolved quickly and efficiently.
2025幎10æ20æ¥
Greenbelt Group Ltd ããã®åç
Hi Howard,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Big thanks to Stacey for her support
Big thanks to Stacey Ralston for kindly helping me with a payment issue, her support was very warm and much appreciated.
2025幎10æ17æ¥
Greenbelt Group Ltd ããã®åç
Hi Andrew,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Late payment chargeâŠupdate
I had a late payment charge added to my bill of £26, which I complained about and it was removed. Looking into this further there is nothing in the house deeds about a timescale or late payment costs. By the way I have 5 days to pay this years bill or incur late payment charges again, 5 days is not acceptable in this day and age. When I mentioned this in my recent complaint about late charges I was directed to the companies policy statement, however, this statement can say anything - 2 days - 6 weeks - there is no comeback as I am tied into this company, which has absolutely no controls on how much it can charge for anything. So, pointing me to the policy statement is meaningless because I cannot leave like I could in a normal company. As I understand it the deeds are a legal document but a company policy is not, it cannot enforce any late payment charges simply by declaring they are late
Rant over, I just wish there was some way to get out of the clutches of this company
The reply is untrue. I received my bill today 16th October with a threat that failure to pay by 21st will result in late payment charges - no mention on the bill about 28 days being allowed. No mention that my contract with the company through the legal title deeds makes no mention of deadlines, a one sided company policy is not enforceable.
2025幎10æ16æ¥
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Greenbelt Group Ltd ããã®åç
Dear Chris,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
All residents are given 28 days from the date their bill is issued to either contact Greenbelt to make payment or set up a payment plan, if no contact is made within this timeframe then a late payment charge will be added. This information is readily available on your bill, detailed within the written statement of services attached to your bill you receive annually and also found within the policies section on our website.
I can see this issue has since been resolved by a member of our billing team.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I live on one of Greenbelts managedâŠ
I live on one of Greenbelts managed estates and we had a problem with one of the trees in a communal area. The guys who came out to sort it were really knowledgeable taking the time to explain what they were doing any why. They delt with the issue really quickly and professionally.
2025幎10æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
First Class
We have had a long-standing and positive relationship with Greenbelt over the years.
Their team consistently demonstrates deep knowledge in landscaping and a genuine passion for maintaining the green spaces they manage to the highest possible standards.
We have always found them to be fair to work with. While they are demanding in their pursuit of excellent service levels for their clients, they approach this collaboratively, working with us to achieve the desired outcomes.
We look forward to continuing our partnership with Greenbelt for many years to come.
2025幎10æ10æ¥
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Greenbelt Group Ltd ããã®åç
Hi Ally,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Highly professional and knowledgeable from the top to the bottom of the business
I have worked with Greenbelt on a number of sites and in different roles over the last 10 years.
My experience with Greenbelt is entirely positive and one of how I believe a management company should operate.
All members of staff are highly experienced, knowledgeable and professional, able to deal with queries appropriately to the situation and in accordance with best practices.
The high levels of care and professionalism are true from the top to the bottom of the company, I work with a number of management companies and only Greenbelt has directors who are also industry professionals who understand the needs of the teams in the ground.
I cannot recommend enough.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hi George,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Appalling Service
Greenbelt took over a Redrow site, where all pay an annual maintenance fee for communal areas. Service is appalling. Continuously chasing, no response, 8 months and still ongoing about maintenance that they are supposed to do annually and have not done for years. Very Very Poor Service and customer service
2025幎9æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Dear Sharron,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We understand the responsibility with the hedge took slightly longer to resolve, this was due to the complexity of the issue.
Greenbelt had to liaise both with the developer and our legal teams, I am sure you can understand when there is more than one party involved, sometimes can result in a slightly longer process. Our customer care team had been providing you with updates along the way within our timeframes to keep you informed.
Greenbelt will manage the hedge going forward. There was an issue with the transfer which caused the confusion but we will rectify this with HM Land Registry.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Leeches simple as
Leeches simple as, just like the government and councils, pay more for doing less. Don't buy houses with these caveats attached to them cause they give you nothing but take extra. Professional grass cutters is all what this is.
2025幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hello,
Thanks for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Greenbelt Group Ltd ããã®åç
Hi Lucy,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Here we go again
Here we go again. Admin alone up another £5 on last year. 63% increase in admin alone in 6 years. Bonkers.
Edit: My issue is for 5+ years I have been asking for transparency in your billing. Every other utility I use inform me in advance of any price increases, I just do not understand why for the extortionate admin fees applied to the bill your company cannot do likewise.
2025幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Unkempt / neglected play area
I am fed up of feeling ripped off by greenbelt , having asked for the bark in the play area to be topped up and the play equipment to be cleaned early 2025.
I provided photos of the various parts of the park that needed some TLC and hoped the work would be completed over the summer months.
February we received a letter âfollowing a specialist play area contractor inspection in 2024 it was noted the levels of bark require topping up âŠ. £2,800 at a cost of £ 40 per household.
Having looked online bark for play areas estimated cost per tonne £200 the guy who came spent a few hours pouring bark mulch onto the play area âŠ.
I was the person who emailed with photos of the park , depleted levels of bark & scruffy play equipment that needed cleaning but yet the make out itâs their contractor who raised the initial issue!
Absolute travesty & once again feeling like we are being ripped off by greenbelt.
I have waited over the summertime to see if anyone came to clean the play equipment but nobodyâs been near.
I overlook the park area and it would be nice to look out and see a well maintained landscaped area with lush green bushes and a play area that looks inviting for children to exploreâŠâŠ
2025幎8æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review.
We note you have been in contact with us previously with maintenance queries pertaining to the play area. We did advise at the time the regional operations manager already had the play bark chippings on order, this was noted on an inspection in 2024. The letter was the issued to all residents to notify of the intended works.
Our customer care team can look into your concerns in relation to the play area power wash.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Predatory business practices
Predatory business practices, overcharging for services that are not even required. For a company that is making so much profit, you should not be overcharging your customers and putting people into financial difficulties. Disgusting company, and we are doing our best to replace them as a management company for our estate(s) in my local area.
2025幎8æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hello Benjamin,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can see you have been in previous correspondence with the customer care team regarding the increase in the bill for your development. The increase is due to the developer passing us more land to maintain, this in turn will increase the AMC slightly due to the additional routine maintenance work required to be carried out.
There is also the addition of non routine works which will also cause an increase in the AMC.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Very helpful
Very helpful, polite and clear spoken, was able to clear up our misunderstanding quickly and with no problems.
2025幎8æ21æ¥
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The advisor made this effortless
The advisor made this effortless , she sorted a small problem in seconds made some excellent recommendations , her manner was exactly what Iâd expect from a knowledgeable and very professional customer care advisor , a real asset and credit to your company , top marks
2025幎8æ14æ¥
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Community Funding
Kirkliston Community Conservation Volunteers (KCCV) are very grateful for the donation we received from Greenbelt to help fund the work we do in our village. It's great that they support local communities.
2025幎7æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Grateful for the donationâŠ
We're very grateful for the donation given to us (Kirkliston Gala) by Green Belt Group that will go towards our community celebration day costs.
2025幎8æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
At Greenbelt
At Greenbelt, Duncan Park and his teams continue to work closely with our active Residents Association to make our beautiful development be its absolute best. This reflects positively on our Kippendavie Manor Dunblane, our house prices and indeed their saleability.
2025幎7æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I called to set up a Greenbelt directâŠ
I called to set up a Greenbelt direct debit and spoke to Pauline, who was very polite and professional. The process was very easy with no fuss or waiting. Excellent customer service.
2025幎7æ24æ¥
Greenbelt Group Ltd ããã®åç
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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