I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... もっと見る
I love buying my coffee pods from Grind because the company is working hard to be responsible for the environment with it's recycling pods. The quality of the coffee is also very important and the pri... もっと見る
I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadv... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
当該企業による記述
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
連絡先
8-10 New North Place, EC2A 4JA, London, 英国
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
ほぼ満足
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Items as expected and arrived promptly…
Items as expected and arrived promptly with good communication throughout- the limited edition Miffy range is lovely and well made items (the cap & coffee tin are fab). Always use the standard coffee and also now their decaf for filter machine.
2026年8月15日
We ordered a Snoopy cafetiere from…
We ordered a Snoopy cafetiere from grind a few months ago and absolutely loved it, the design is so cute!
One day I noticed there was a hairline crack in the glass so we were gutted!
I emailed customer support and spoke with Antonia and they were brilliant and offered to send a replacement! So we were over the moon 😁
Would definitely use the company again (need to order some of the miffy collection!) ❤️
2026年8月20日
自発的なレビュー
Quick delivery
Quick delivery, good quality products, they are constantly coming up with new products and special offers for both new customers and returning subscribers. Nothing to fault!
2026年6月2日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
top of the pods split quite often and…
top of the pods split quite often and leave an ashy taste. Not sure if it's just when you're doing pods back to back they can't handle the heat but I'll be going back to Nespresso pods and dealing with the recycling process over these.
2026年8月13日
Grind からの回答
Hi Robbie,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve experienced issues with the pods splitting and affecting the taste of your coffee.
We’d really like to look into this further, as this isn’t the experience we want for our customers. If you could contact our Customer Experience team at shop@grind.co.uk with your order details and, if possible, a photo of the affected pods, we’d be happy to investigate this with you.
We also appreciate your feedback around the pods being used back-to-back and the recycling process, and we’ll make sure this is shared with the relevant team.
Miffy collab is gorgeous
Miffy collab is gorgeous. Quick delivery. Coffee smells and tastes lovely.
2026年8月14日
Damaged
I ordered the two Miffy mugs and one of them came with a part of Miffys face scratched off.
2026年8月14日
Grind からの回答
Hi Gabi,
We’re sorry to hear that one of your Miffy mugs arrived damaged. We’d be happy to look into this for you and see how we can help.
Please get in touch with our Customer Experience team at shop@grind.co.uk with your order number and a photo of the damaged mug, and we’ll be able to look into this further for you.
We look forward to getting this resolved for you.
Ordered and paid for next day delivery…
Ordered and paid for next day delivery on Saturday 15 Aug but delivered on Wednesday19 ?? How is that next day delivery / missed my daughter’s birthday! Not impressed. Contacted them and not heard anything
2026年8月14日
Grind からの回答
Thanks for leaving us your review, although we're sorry for any inconvenience caused by this!
I can see our team got back to your email last week - so hopefully you did receive our reply!
Just to note, all Next Day delivery orders placed outside of Mon-Friday are despatched on the next working day, but we can only apologise if the delivery was then delayed by the courier on this occasion.
At home on the go or in one of your…
At home on the go or in one of your coffee shops (Liverpool St & Elena are the best!) Grind coffee is the best.
2026年8月6日
This was a gift
This was a gift. The box is covered with Grind branding. No chance of keeping it a secret
2026年8月13日
Grind からの回答
Hi Rebecca,
Thank you for your feedback, and we’re sorry the packaging gave the surprise away!
All of our boxes currently feature Grind branding, and we don’t currently offer gift wrapping as an option. That said, we completely understand how this could be an issue when ordering a gift, and we’ll be sure to pass your feedback on to the relevant team for consideration.
We hope the recipient still enjoyed their Grind gift!
Matcha is good but tea set could be better
Customer service response is quick - based on one enquiry I made so far.
I ordered the matcha tea set. I have only used the whisk once but the needles are already breaking and coming off. Not sure it will last the next 29 servings I have yet to make. The bowl itself is nice and roomy however, I now think it's too smooth for matcha preparation - but that's just my preference.
The matcha is nice though as expected with its price point.
2026年8月3日
Grind からの回答
Hey Leda, thanks for leaving us your review - although I'm sorry to hear about this issue with your matcha whisk! I can see you're already in communication with one of our team about this issue, so hopefully we can find a resolution for you asap! ✨
Lovely pressie to myself!
I am thrilled to bits, quick delivery and a really cute gift just for me.......the coffee is lovely too.x
2026年8月13日
Smart packaging
Quick delivery, very nice packaging with a cup and coffee tin that go with my pink bean grinder. All that I need to do now is brew a coffee!
2026年8月12日
Bought the Miffy mug set
Bought the Miffy mug set, really cute and good quality. My second purchase from a special range my first was a Snoopy tin and cafetière
2026年8月12日
Iced instant Grind in this heatwave is…
Iced instant Grind in this heatwave is the perfect answer when you want to cool off. Delivered by Royal Mail exactly as they said it would be. Perfect
2026年8月12日
Miffy cafetiere and mugs for daughters…
Miffy cafetiere and mugs for daughters new home. Arrived quickly. Look gorgeous
2026年8月12日
Quick and speedy order
Quick and speedy order! The Miffy cafetiere is gorgeous. Lovely excellent experience!
2026年8月12日
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