Halfords Mobile Expert レビュー 

My mother booked an at-home appointment to have four new tyres fitted. The original appointment on the 29th was missed with no explanation. It was then rescheduled for today, 31/01/26, between 8am and 10am, and again no one has attended or made contact. Despite numerous attempts to call, my 80-year-old mother has been repeatedly fobbed off, and when I tried to intervene, they refused to speak to me. This is extremely poor customer service and an unacceptable way to treat anyone, let alone an elderly customer.

We booked to have a tyre replaced, having paid extra to gain a morning appointment between 8.00 -1200 on the Tuesday. We received an email at 07.02 confirming the appointment and another at 10.53 asking us to call a contact number, which we did. The call handler rattled off a lot of details, told us we'd phoned the wrong number and gave us another number to call. He ignored requests to slow down and got irritated when asked to repeat number, so we asked that he requested a return call from the correct department, which we didn't receive. No fitter arrived and on phoning customer services we were told that they'd been unable to inform us that the call was cancelled as the tyre wasn't in stock. They would have known this before our appointment time, and as they had sent two emails that morning it was apparent that they could have contacted us. They offered another appointment, late afternoon on the following Thursday. What a waste of our time, and such disinterest on the company's part. The Customer Service agent was polite but had no authority to do anything other than make another appointment. We got it replaced elsewhere the next day by pleasant, efficient and helpful Fitters that we'd definitely use again. Obviously we won't try using Halfords Mobile again.

Booked a same day appointnent for my car battery changing and paid extra for a time slot of 6pm to 8pm (today is 26th) paid for it online. When i got the confirmation email through it stated that i was booked in on the 29th depite paying extra for same day.
Spoke to customer services to get my money back and they wont pay me back same day. I need that money to fix the car. Im ultimately worse off. AVOID HALFORDS AT ALL COSTS.

I had 4 new tyres fitted using Halford’s mobile service. Booking the appointment was easy and on the morning of the fitting the technician gave me a call to tell me he was on his way. I was greeted by a very friendly technician who explained exactly what was being done and that my tyres would take around an hour to fit. On completion he explained everything that he had done including fitting new valves and balancing the wheels. I will definitely be using Halford’s mobile service again.

I waited in all day for a mobile tyre technician and was tracking on the app when it changed to job completed despite no technician. i then struggled to find a number with a human on the end to find out what has happened. when I finally navigated a way to speaking to someone they told me someone tried to call me (they didn't) and that the online order only had a postcode and no house number (how do you complete an online order without putting in a valid address !!). tried to raise a complaint on their website but that goes to an error page too. i asked for the appointment to be re-arranged for next day as had no car and told earliest they could do was 3 days later

My appointment date for a replacement Battery was 08/01/26 and I paid £3 for 8am - 8pm, I got a call on the morning of the 8th to say their van had broken down so had to change my appointment to 09/01/26 and said as good will gesture they will refund £39, I then received another invoice after the work had been done in which they added £23.50 for a time slot (which I didn’t ask for) I then received another email on 19/01/26 saying my refund is being processed and should be back in your account in 3days, still no refund to date. Will never use home service again absolutely disgusting

Decided to use this service for my Mini Cooper as the battery is difficult to get to and is not visible. I entered my reg and make on the website and was given a choice of 6 batteries i picked one with a 5 year guarantee and booked an appointment. On the day the technician spent 20 minutes removing the old battery to find the new one was too big so i now have had to reorder the right battery and make another appointment. SO WHY WAS I GIVEN THE CHOICE OF A BATTERY WHICH WAS NOT SUITABLE, A MOST FRUSTRATING EXPERIENCE

had a home battery fitting appointment for 14.01.26 but received a call early that morning advising that they were unable to attend due to staff sickness. They made another appointment for the following day between 1600/1800 but failed to show up. I then received a call at 1900 telling me that they wouldn't be coming but the next available appointment was the Sunday morning 18.01.26. Despite some protestation on my part that I would have no transport, it didn't seem to matter. A company without any understanding of customer service.
I have been offered an e-gfift card for £25 for my inconvenience.

I had 2 appointments for replacing a single battery on my car already and that's not the end.
Both technicians didn’t have a coding computer. They aware that battery replacement on recent cars require coding, especially when you upgrade the type from EFB to AGM otherwise battery will die 3x faster but they both tried to ignore it.
Once I pointed that, they admitted and now I am expecting 3rd appointment.
I booked 2nd explicitly telling that I need only coding, still person arrived for basic replacement

I chose Halfords’ so‑called Mobile Experts thinking a national brand would mean high‑quality service. I couldn’t have been more wrong.

I used their service to have two new front tyres fitted. On only the second use of the car, one tyre fully deflated on a major road. The reason? Halfords hadn’t replaced the valves. Valve replacement is standard with new tyres, but they didn’t do it because I hadn’t ordered special TPMS (tyre pressure monitoring system) valves — something I wasn’t told I needed, and the technician said nothing about at the time.

Halfords did eventually come and change the valves, but only after the damage was done and my safety had been put at risk.

When I raised a complaint, I was met with stonewalling. Customer service didn’t engage with the evidence I provided, and an unpleasant call from a supervisor left me feeling blamed rather than listened to. There was no apology and no acknowledgement that their procedures might need improving.

After months of chasing, my credit card provider upheld my Section 75 claim, confirming that the work wasn’t carried out with reasonable care and skill.

Based on my experience, I’d strongly advise others to avoid Halfords Mobile Expert. In my opinion, they are no more than cowboys… without the hats.

Chris was polite. Good communication to let us know he was on his way to us in Salisbury. He fitted our car battery swiftly and let us know when he'd finished. Very impressed with his work.
Our Mondeo is now back in action. Thanks.

I booked online for a battery fitting at home for the next day, payment was taken via gift voucher. Cancelled appointments and waited in the next day. About 11am I tried to contact someone as I hadn't received a confirmation. Live chat, no agents available due to cold weather, the same in the phone lines.
My partner called the complaints line and managed to arrange someone to call me. She said there had been an error on there end and no one would be coming out. No apology or solution offered. I explained that I have a disabled daughter who I needed to be able to get to appointments the next day. She said I could rebook if I paid again but that they wouldn't be able to come for at least 3 days.
She checked the gift voucher and could see payment had been made but expected me to pay again, she said I would receive a call the next day. I didn't receive a call.
They called my partner even though they have my number and email then wouldn't talk to him because he's not me. I called back, someone said he would tell the fiance team to approve the refund and they would call me.
No one has called or emailed, no one has apologised.
There are no available email addresses to send a formal written complaint! They all bounce back.
Terrible service - avoid!

This review is for Halfords suppling and installing Yusa HSB110 12v battery in February 2015 and the follow up in January 2026.

I was having difficulties in coping with recent cold weather.

Well done Halfords in suppling and installing such an excellent battery well exceeding its five year guarantee!

Clint their expert (perhaps from Billingshurst or Worthing) arrived on time to check our system and decide if the battery must now be replaced.

Clive was outstandingly friendly understanding and helpful. On a very cold day he brought cheer and sunshine into our lives....... thankyou.

We mentioned that an expensive Lithium battery jump starter did not work at all!

An AA Intelligent Charger had "repaired" the battery and showed it to be fully charged. Sadly after five unsuccessful turns of the starter motor the engine failed to get going.

Clive explained that the jump starter and intelligent charger may not always work or be accurate when there was a serious battery fault.

Agreed to go ahead with the installation of another Yuasa battery as the first had provided a much longer life than the original 2009 Landrover one!

Now have an engine that is starting with enthusiasm at the first push.

Bonus points for Halfords doing a comprehensive quality survey. (Reference A977B007576) but was intending to write this first. Hope it is to the correct link!

Booked in for a battery replacement. The technician arrived, said he was new and didn't feel comfortable doing it without supervisor. Was still charged for the call out.

Had a flat battery due to car not being used during a period of bad weather with snow and freezing temperatures. Found out that Halfords undertook mobile battery fitting. Booked online and they gave me a date with a 4 hour window. Received reminders too. All very efficient. Adam rang when he was on his way and soon had the new battery fitted and the car running again. Would certainly recommend. Excellent service.

The mobile expert Joey, came to fit a new battery for my Mercedes. He was very friendly. We talked about the awful weather and plans for the Summer holiday whilst he was changing the battery. He was gentle and fitted the new battery putting every nut and screw back in place. Very pleased with is attitude and work.

Booked a mobile tyre fitting for before my Mot the following day, took time off work to be home, they cancelled at the time they were supposed to be fitting. I’ve called customer service and have asked for someone else to possibly come out this evening, and they’ve just told me they can’t reach the hub??
I’ve then proceeded to ask for a refund so I can get them replaced else where and I’ve been told that the person who was fitting the tyres has not cancelled the appointment on the system and so they can’t.

Mobile tyre fitter didnt balance any of the wheel I had tyres fitted too and I was told to take them to another garage

Not a whole lot of 5 stars in here and to be honest the tyre fitting I ordered for Saturday didn’t go to plan. But I got a call from them in the evening explaining how something happened with the van that was supposed to come out and promised a follow up call for Sunday morning. I was half expecting nothing to happen but, even though they woke me up on Sunday at 8am, Dave called me to reassure me, the job will go ahead same day. Was just past 10am when a lovely bloke knocked the door with his huge van parked outside and before you know it, he was on it to replace the 4 tyres. Swift job, good chat about the tyres, the weather, a lovely, knowledgeable bloke.
Before lunch we could go shopping and there we are, when things unexpectedly happen, what matters is, the way you handle the situation. This applies to both customer and the employees at the other end.
Well done Halfords and the team, specially to the bloke who has to go and do the job at -3degC on a Sunday.

Booked a mobile repair, The apparent expert they sent was arrogant. Whilst watching him he was trying to get the locking wheel nut off and stood on the breaker bar to try and remove it. Resulting in a snapped locking wheel nut. Made a complaint to hu. Manager lloyd Mills who states I'm a liar and that's not how they're so called experts and trained. So be careful any damaged done to your vehicle. It's never their fault it's yours. Useless company will never use again