The Halo Tech Group レビュー 225

The Halo Tech Group からの回答

2021年6月15日

Hi Michael,

We are very sorry to hear that you feel your time has been wasted.

We understand that time is valuable commodity and we can assure you that is it not within our business model to waste anyone's time.

There seems to have been a misunderstanding between your self and our colleague Lee Henderson, we are of the understanding that Lee has now reached out to you once again.

Should you wish to further pursue the opportunity of working with us, please speak with Lee and I am sure he will be pleased to deal with you!

The Halo Tech Group からの回答

2021年6月16日

Hi John,

Thankyou for taking the time to leave a review, after looking into this further I can see that this has now been resolved and you have been contacted by our customer service team.

If you have any issues or questions in the future please feel free to contact us directly at hello@thehalotechgroup.com for a faster and more in depth investigation if necessary please call 01772 0428505.

Many Thanks

The Halo Tech Group からの回答

2021年6月16日

Hi John,

Firstly, thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!

We appreciate your business and kind words, We hope you enjoy working faster from now on, please do not hesitate to contact us for any additional products or information.

Many Thanks

The Halo Tech Group からの回答

2021年6月16日

We are so glad you are impressed with our Full Fibre Broadband, and that everything is working well. It is great to receive positive feedback on our products – it gives us all a boost to know we are doing well and helping out so many people with our bespoke services.

Many Thanks

The Halo Tech Group からの回答

2021年4月28日

Hi James,

I'm very sorry you felt you needed to leave a review. However, I believe there has been some confusion in regards to our company.

Halo Connect is a trading name of our company; Datatel Solutions Limited.

Please see below for a reference to companies house:

https://find-and-update.company-information.service.gov.uk/company/06790912

We would appreciate this review being removed as it is completely incorrect.

The Halo Tech Group からの回答

2021年6月16日

We are so happy to hear you're over the moon with our services and staff.

Thankyou for your business and kind words!

Many Thanks

The Halo Tech Group からの回答

2021年4月12日

Hi Chris,

We are very sorry that you feel your experience has been negative and that this has lead to you leaving a review.

On Friday, you spoke with one of our colleagues in the Customer Experience team and we thought it best to reply on the points you have raised within your review.

At the conception of your agreement you were made aware that there is a transitional period where both our services and your old services will both be live, this is because you wished to port a number away from your old provider. A number port involves both the losing party and ourselves in order to complete, your number port was submitted on the 4th of December once we had received the signed letter of authority back from you. In all cases we request an immediate port, however as we mentioned before, a number port involves both parties and your old provider did not confirm the port for completion until the 28th of January. The reason you were not refunded is that our services were live with a temporary number on the platform so that you have the ability to make a receive calls, this was also made clear to you upon the conception of the agreement.

Regarding the refund of £150.00 +VAT, you were advised by our colleague Jessica Bamping on the 19th of November that we require an invoice to be raised in order for the refund to be actioned. We have yet to receive this invoice and our colleague once again requested this from you on Friday.

You have also mentioned that two of your initial payments have exceeded the agreed amount, after looking into this for you we have found that as you have not provided the finance company with proof that the leased goods have been insured, they have placed a temporary insurance policy on your account to cover the items. A letter was sent to you on December 15th advising you of this and requesting proof of an existing policy so that you would not be charged. As our colleague advised on Friday, once proof of a policy has been sent to us, we can have this insurance charge removed and all previous payments refunded.

You also discussed invoices with our colleague on Friday and since the inception of the agreement you have been sent a monthly automated invoice on three occasions, these were also re-sent to you during your discussion with our colleague.

We understand that moving services can sometimes be a tedious task but we have made every effort to make the transition as smooth as possible and have provided you with all the instruction and information you need in order to follow our processes. We do not feel that this review has been left with fair and adequate consideration of our efforts but we appreciate the feedback.

The Halo Tech Group からの回答

2021年4月1日 に更新

Hi Emily,

Firstly, we are really disappointed that you have felt the need to leave this review. Normally, we wouldn't respond to personal matters of an employee via an open forum. However, as a family owned business that puts its team members at the centre of everything that it does, We feel compelled to provide some further context to the points you have raised.

You have stated that you feel that you were bullied because you were pregnant. After reviewing all of your weekly support meetings (which we carry out all team members) you confirm, in writing that you have been not only happy but also supported fully by your managers in your job and throughout your pregnancy.

As you were having personal issues during your pregnancy we made sure that you had enough time off to attend additional appointments. Not only did we allow the time off we paid you for the time to ensure you didn't have any further stress financially during your pregnancy. On one occasion, the business paid you to attend an appointment for a full day as the meeting was scheduled out of the area.

Unfortunately, you then made the decision that the job wasn't for you, which we completely understood. We then, agreed to pay you for a full months salary even though you'd only actually worked a week. After checking with the finance team, I can confirm that this has been paid.

The Halo Tech Group からの回答

2021年1月22日

Hi Mr Cognet,

You signed a contract with us on 16th of August 2019, we agreed a site survey date of 29th of October 2019 which you did not attend, and we were charged for. We did not charge you as a gesture of goodwill.

We then rebooked a second and third site surveys on 11th of November and 18th of November, we were charged again for both appointments, and we did not charge you as a gesture of goodwill. We made it clear at the point of sale that we would need further information from you in order to install these services. On the 4th of February we emailed you chasing further information regarding the required asbestos survey. We did not receive a reply to this email and since that time the order for the leased line has been on hold. Although we as a business have been charged over £1500 in missed appointment fees by the network, we have not passed a single charge to yourself.

Furthermore, you have not paid a bill for this service since the day of sale. With the best will in the world, we do not know what else we could have done to provide a better level of service. We have gone above and beyond to try and be flexible with you as much as possible. We have gone beyond our capabilities and at this point we are unable to do anything further until we receive the required information.

The Halo Tech Group からの回答

2021年1月25日 に更新

Hi Petra,

Thank you for your time time on Friday, as discussed we appreciate any and all feedback regarding our agents. We are sorry that you feel your experience was not up to standard and as this is the case we will endeavour to roll out the appropriate training to avoid any similar instances.